Melbourne Roller Shutters

Melbourne Roller Shutters (MRC) installed 11 electrical roller shutters and a security grille at our home in May 2023. We could not be happier!

The quality of their materials, longer motor warranty than other roller shutter companies, and value for money are the "tip of the iceberg" of many things MRC can be praised for.

Their service, professionalism, and outstanding communication are impeccable at all business levels:
- office administration where Lucy and Vanessa outline processes, initiate contacts with their staff and contractors, and send paperwork for quotes and invoices;
- Phillipe and Dennis who measure and quote, and explain products, warranties and service standards. They arrived on time for home visits, were easy to contact and returned calls promptly to provide updates as required.
- installation of the external roller shutters by Anthony. He jokingly said he was slow compared to other installers. In reality, he powered through the installation of 11 roller shutters like a machine - neat and precise with proud and perfect workmanship. He even sealed the top and bottom open ends of the vertical tubings for each window to prevent future entry by insects and spiders.
- the subcontracted electricians. They left no mess after removing plaster wall squares to install the switches, and patiently explained how the master switch and individual room switches worked.
- the subcontracted grille installer, Damir.

All the shutter installation work was completed in a day. Anthony and the electricians worked back and finished at 7pm, to save rescheduling a future appointment.

Their after sales service is amazing too.

I contacted the office in October 2023, and spoke to Lucy regarding a switch that suddenly did not work. She assured their subcontracted electrician, Alex, would call back and arrange an appointment with me for a$195 call out fee.

Within 10 minutes, Alex called me. I told him the problem, and as he requested, sent an sms message with photographs of the back and front of the switch. He called me five minutes later, and suggested we change the battery. We did so, while he patiently waited on the phone, and the switch worked again! He did not charge us for the advice.

Many companies would send a tradie and charge for their call out fee and time on site. We were blown away that Alex had the integrity and kindness to go through the "trouble shooting logic" - and prevent wasting his time and our money for a simple fix.

We cannot recommend MRC highly enough. Their superior product quality, ethical and service standards are matched by the subcontractors they select who have the same impeccable standards. Customer satisfaction from this company is inevitable.

We've just had new roller shutters installed. Everyone we dealt with was professional and helpful. Simon who installed our shutters was friendly and did a great job. Very happy with the product.
Linda

Melbourne Roller Shutters did a fantastic job of our roller shutters on 3 windows. Great quality product backed up by an extremely good installation.
Had a few teething issues with the smartphone connectivity, but was taken care of promptly.
Would recommend in a heartbeat, thanks Melbourne Roller Shutters!

Had Roller Shutters installed - look amazing. Exceptional work. On time as promised, cleaned up after themselves & very polite.
Highly recommended.

Great service, very prompt and friendly and did an excellent job

Dennis was informative and helpful and extremely professional from the very begining! The price quoted was reasonable as I had researched various companies in Melbourne. My husband and I were very satisfied with our back roller shutter. Within two weeks of booking the job, we had it installed with remote controls. Very happy and highly recommend this business!

Excellent work very highly recommend did a excellent job on my father’s home. Thanks Dennis & Phillip and your team we r very happy. Regards Dimitrios, peter, dimitra.