Melbourne Paediatric Specialists

As per the instructions on the website we submitted our son’s referral to request an appointment. It’s now been over a month and I cannot get a response. I simply want to book an appointment!

Very Good professional. High quality work. Dr. Professor Massie is very hard worker and great doctor.

Very friendly staff, spoke to Steven to book appointment for my daughter and he helped me with the process. Thank you

I wish i could give 0 stars. How can we not call? I need constant scripts for my daughter and when i ask for them via email i get no response or delays. My daughter condition requires medication every day. The lack of response is appalling! Can someone please help me on who i can complain to about this practice? Because my next step is to go to the media.

Rick and the team have been a wonderful source of advice and assistance with my son. Many thanks

Dr Reetika Dhir is very kind and brilliant doctor. I would highly recommend her. She is very good as a person and nice soul.
She listens your concerns very carefully.
She is very helpful and understanding.
Thank you so much Dr Reetika for your time and support We are very greatful to you️️️. May God bless you all the success that you deserve Keep doing the good work.

If I can give 0 or lower stars I’m giving on to this clinic. There are 3 receptionists working at the clinic but no one to answers the phone. They better to have one receptionists rather paying for 3 bad receptionists. They a attitude are really bad.
May be there are good specialists but my experience is not really good with my specialist. I been with her nearly 3 and half years.still I’m waiting for my reports to collect from them.waiting long time to get appointments…nearly 4,5 months waiting for a report not really good for kids growing.that time you will see lot of changers with your kid…. I never recommend to any parent to go there if you have a special child.time wasting place.they only needs money.they wasted your money.not giving a quality service at all…they don’t know how to give a respectable to the word of “Doctor “.

The most appalling practice. Today I’m making a formal complaint to AHPRA regarding the poor care my son received. DO NOT WASTE YOUR TIME HERE.

I agree about reception and phone delays, this used to be well managed so it's a shame that service has slipped in this area. The practitioners however are amazing so if you can cope with the under staffed reception (which I hope will be rectified) then it is worth it. Our child has made incredible gains with the assistance of qualified specialists from this practice and I would definitely recommend them to others. 5 stars for the practitioners, 2 stars for under staffing the reception. I will happily change this once reception is improved as it is frustrating to chase up the administration side of things with this practice.

What a sad state of affairs when a sick child's mother doesn't hear back months after filling in a new patient form and waiting for an appointment time. Also due to staff absences there is never anyone answering phones. Have our poor children not been through enough over the past few years? ! Not good enough at all! Absolutely shameful.

I want to change my appointment only by calling the reception. But they won’t respond. Very disappointing service.

We have seen two specialists at MPS and both have been nothing less than brilliant. Covid has put a real pressure on wait times (up to 5 to 6 months at a minimum for some appointments) which is a problem Australia wide, not an MPS issue. There is a referral triage service which took just over a week, however I would rather that this time is taken so that children can be seen by priority. After triaging, one doctor even went out of her way to put on an extra appointment for us just after hours, even though we had to wait a little while. The receptionists are always friendly and helpful even if you have to hold a little while. Love the team and care provided here!

Just heard John Massie's view on limiting parents concent on 12 year olds. This man is pushing the false narrative and is obviously an agenda pusher. Why not mention the vaccine related death of a 7 year old. He should be ashamed of forcing his opinion on people.

They treated my grandson very poorly. Terrible admin team. No bedside manners whatsoever. Dr lokuge-Hayes was ok but These good doctors tolerate badly behaved admin staff, the responsibility falls on the doctors ultimately.terrible practice management.take your kids somewhere else for the best outcome

My experience has always been excellent with the admin and paediatrician here. We transferred here from another practice and I'm so glad we did!

Sought help from one of their dieticians for a serious issue. Brooke Harcourt never followed up with a diet plan nor responded to several emails to request it. Terrible experience.

Expressed my disappointment about MPS changing my son's appointment with Dr Lokuge-Hayes without consulting me and with less than 24 hours notice. I was then told by Larissa in reception to take my child elsewhere. Worst managed Medical Practice you will ever come across with the rudest admin staff, and the doctors that practice here tolerate the bad management and rudeness.
If you want the best care for your child, you will not get it at MPS. Unfortunately they have a captive audience of desperate parents - so the practice keeps milking you for what you're worth.

I agree about reception and phone delays, this used to be well managed so it's a shame that service has slipped in this area. The practitioners however are amazing so if you can cope with the under staffed reception (which I hope will be rectified) then it is worth it. Our child has made incredible gains with the assistance of qualified specialists from this practice and I would definitely recommend them to others. 5 stars for the practitioners, 2 stars for under staffing the reception. I will happily change this once reception is improved.

We had an amazing experience with this team. My GP did some research and advised Dr Eunice Chan was the best paediatrician for our concerns. I did check the reviews and was concerned however, I went with what my GP thought was best,

GP sent off the referral and the receptionist contacted me to organise a time. Whilst there was a wait, our questions/issues/queries wasn't super urgent. I was advised that I would be put on a wait list should there be any cancellation I'd be contacted. To my surprised I received multiple calls from the reception advising of cancellations. I'm glad that there are still businesses/receptionist still stick to their word. I understand that as parents, we have concerns for our children but the receptionist shouldn't have to encounter rude behaviour.

When we attended our appointment, Dr Eunice Chan was great. We had a list of questions in which she answered before we got the list out. Options, opinions and suggestions were provided. She was understanding, honest and genuine. For an anticipated daunting experience, we walked out with the weight off our shoulders. Would highly recommend Dr Eunice Chan despite the reviews.

I'm a firm believer in reviews but this one time, I don't believe the reviews are 100% correct.

Thank you Dr Eunice Chan and Co.

Would not see my child, despite having the necessary referral. Initially booked our appointment, then called back to say the paediatric gastroenterologist had refused to see us. No reason or justification given other than "just go see a normal paediatrician" which we have already been doing FOR MONTHS. Disgusting.