Melbourne Frosted Glass

Highly recommend. So helpful from initial contact through to completion of job. Excellent service. Thank you Dean.

Very impressed by Dean's service and quality of work! Was able to come out the next day, on-time, very reasonably priced and overall top bloke! Have personally recommended to friends and family. Thanks Dean!

Would recommend using Melbourne Frosted Glass to anyone wanting their windows frosted. Rang to confirm he was on his way and very friendly too. Did a great job and was very quick.

Dean was super professional and timely and the job completed (window frosting) was perfect! I am
Now left with a bright private space that I hope to develop into a business. We even discussed options in regards to signage, and I will definitely be back in touch with Dean in the future when I am ready to do this. I couldn’t recommend this service more!

Appalling, horrible, very poor workmanship would NOT RECOMMEND this company who claims they are “Reliable & professional”? We have received very BAD CUSTOMER SERVICE. Their website claims they computer cut logos and images into the frosting ‘no job is too big or too small and our customer service is second to none’. The frosted glass we received from Dean was very badly done. It had an uneven gap through the middle of our shops logo which is a major eye sore & first thing clients see as it is at eye level. Also bubbles and creases in the bottom right corner. Dean told us that the bubbles will come out when it dries. We were obviously very un happy with paying $870.87 for this dodge job, we contacted Dean to ask please can you come and fix this we are unhappy, explaining the issue where he blamed the window for not being perfectly square and he also tried saying that it’s because the vinyl stretches while putting it on and that its normal and it’s the best that he can do. We explained that the main issue is the noticeable gap through the shop logo and if you can’t join two pieces of vinyl together without having a gap, can you at least have the join lower down, out of eye line. Dean then told us he could do this for an added price of $380 plus gst, to cover wastage. We felt ripped off but agreed to pay this price as the shops opening day was the following week and we just wanted it fixed. He didn’t fix it the following week and kept postponing it there after. We contacted him again, advising this needs to be rectified immediately and we are sick of waiting. This is when Dean then said he doesn’t want to fix the issue and now blamed it on incorrect measurements that were sent. Having a small vertical gap at the lower left side of the window frame was the result of a a window frame that isn’t square which we are not fussed about. It’s when a gap goes horizontally through the middle of the window which is a result of poor installation and has nothing got to do with the window being square. He then admitted his error and advised he will take half the responsibility as he believes he is liable for half of the mistakes made. Dean then advised us he would return half the amount of money we paid but will not fix it as he doesn’t want to. He advised to send through bank details and he would return half the money. We sent through our bank details. 4 weeks later we have still not received any money back. No word from Dean. 8 weeks since the installation and the gap through the middle of the logo is still there and the bubbles and creases haven’t dispersed. Feeling extremely ripped off and disappointed with the service we received. Dean of Melbourne Frosted Glass obviously does not stand by his 12 month installation guarantee.
WOULD NOT RECOMMEND TO MY EMEMY. Horrible frosted glass, even worse customer service.

Dean is delightful to work with. He was prompt to respond to my query, came and measured and provided quote on the spot. Professional and personable. I would highly recommend this company to everyone.

It was a great experience dealing with Dean on getting my front door frosted. Very happy with the end result and with good customer service hard to come by my expectations were exceeded. Highly recommend.

Great and professional service!

I have hired multiple tradesman and companies to do few things around my place in the last 3 years but no one comes close to the level of service Dean provided. Very responsive, arrived right on time and he's done a great job.

Highly recommended!

Peter

Dean was fantastic. Quoted over email. Arrived right on time. Finished the job with no fuss. Highly recommended.

Dean came out, did a completely rubbish job, (scratched surfaces) when we asked him about it before he left he said it will dry out and be fine. It didn't and he wont come back to fix it. On top of that he dislodged the fireplace which cost $400 to have the fireplace installer come back to fix. DO NOT USE THIS GUY.

Why would I share the cost of your mistake? I think everybody would think the same way. But aside from that why would anyone take a risk of using you when this is the workmanship that you provide then all the BS after.

This guy is a complete fraud and con man, he said he could apply window tints but actually my 2 year old could do better. The only thing worse than his workmanship was his lack of intent to repair the poor job completed in the first place

Dean was great to deal with. Easily contactable & punctual. We have had window frosting and some tinting done through him in the past few months and the work has been excellent. Very reasonable pricing as well. Highly recommend A+

Our school library has now had 2 installations by Melbourne Frosted Glass. A large expanse of glass to keep our office private but allowing us to see students working in the library. Most recently we got signage on our study rooms following a refurbishment. The response is always prompt friendly and efficient the product looks fantastic, I would highly recommend.