Mega Pet Warehouse Cheltenham

*ATTN CHICKEN PEEPS! *

Do NOT buy any bags of poultry grain from Mega Pet Warehouse if you intend to stock up.

We got x2 20kg bags & upon opening a "fresh" bag this morning, we were met with a rancid, stinking mess.

The bags were correctly stored unopened, in sealed, air tight tubs, in a dry, dark, indoor area.

They were purchased in May, 8 mnths ago, to stock up, as you tend to do with chickens. We all know if grains are stored right (see above), they should keep for much longer.

A 14 day return policy, not applicable to "consumable products", is ridiculous if they're selling to us in 20kg sacks.

*Absolutely appalling! Don't shop here. We won't be again. *

I like it a lot.
This is my favourite pet supplies store. I really like that they have their own pet food products. Sometimes you catch staff packaging products in store, which makes me think products are probably fresh. Staff are attentive and helpful. It’s almost like having a really good waiter in a restaurant.

Called in this morning looking for something to help a bored dog on crate rest and was helped by a lovely, knowledgeable lady who guided me around what was best and what to leave till the dog is better. Had a good laugh about what the bully boys actually are, but regardless the dog absolutely loves them so will be back for more. Would highly recommend *****

Love this store and the wonderful staff who work here! My pup has loved all the treats and toys that have been recommended for her and she is always keen to go back for pets from the lovely staff!

Staff member was very helpful in getting us what we needed. 2 other staff members stood behind the counter the whole time talking animatedly to each other and couldn't be bothered. Did not even say hello when we arrived. We've been here before and have always been pleased with their products and supplies. Parking is a bit of a nightmare on this busy corner so we always plan our stop as we are headed down the south of Nepean hwy.

Always my go to pet store for my pets needs, cheaper than majority, too! Amazing, knowledgeable staff, great range of raw meats and many other pet supplies.

Awful customer service at best, especially the older lady working there with an attitude problem. Instead of serving me whilst I was visibly waiting for over 10 minutes she continued to stand behind the counter having a private conversation with a friend. The younger girl was serving another customer but didn’t see the need to interrupt her colleagues stupid conversation and actually serve a customer. She too just stood there watching me waiting. Wish I could leave 0 stars. Don’t waste your time, go elsewhere.

I love the store. Very friendly staff. Clean. Organised. They could have more stuff in sale regularly so we could stick with them more. Staff are all passionate and caring about animals and make you feel welcome. I recommend it to pet owners.

This is a great local pet store with loads of variety now it would have ranked 5 stars with me but I went there for aquarium accessories and a few new fishies problem with that was they no longer sell aquarium needs as to Mentone aquarium is too much a competitor and they can't see any need to sell any longer, which is fine and a fair enough reason Mentone aquarium is only like 1km away anyway but the store still has massive variety for every other pet need

Awesome place for all your pet needs. Very helpful and friendly staff. Good cheap raw food for dogs.

I love the actual pet store and products I just don’t love the staff. I feel like they are very inconsistent with attitude. Specifically the adult male. He’s condescending and honestly just looks like he hates his job. Not very helpful and very rude. It’s a different experience every time I walk into this store. I have although dealt with an older lady in the past and she was fabulous.

Staff are extremely rude, wouldn't even let me keep the cardboard dog hanger for purchasing a fuzzyard outfit until I declined to buy unless they provided this. I've purchased dozens of fuzzyard apparel online and other pet stores who have always supplied the hanger. Stock are overpriced than the other pet stores closeby and my furbabies don't even eat their brand bully sticks and other treats which aren't even locally sourced but repackaged from bulk suppliers elsewhere.

I've never had anything less than excellent service and great knowledge and understanding of pets and their products. I've been going to them for over five years and will continue to.

Unintuitive entry/exit. Messy layout, live food is not fresh or correctly cared for, but has a good range of products at reasonable prices

Great place for affordable healthy good for your pet. Staff are kind and helpful and the fresh meat options are great for my dogs.

Best pet store in Melbourne, especially to purchase raw mince for your beloved pets. The amazing team are always happy to assist you and are such are happy friendly bunch of beautiful people.
I love them almost as much as my fur kids.

Terrible customer service. The only redeeming quality of the store is that they are closer than Pet Barn or Best Friends by a few minutes. Last time I went in the staff were extremely flippant and rude. Walked in with my puppy and the first thing that is said is 'What is that? " and we had only just stepped into the entrance way. Avoid this place and go to one of the other numerous pet stores in the area. Pet Barn Mentone has lovely customer service and are extremely helpful. They won't scan your items dropping them in front of you not saying a single word as you pay trying to make small talk. This experience was a reminder why I will never go there and would encourage others never to visit.

I would NOT say that this is a "MEGA" Warehouse in any way shape or form. We drove 25 minutes in hope that they would have a great selection of stuff and it was so basic.pet stock or petbarn have more.prices were nothing special and the name is very very misleading.

This is my go to for all my pet needs. With such a huge range and cheap prices it's hard to shop anywhere else. Even comparing to online stores, I find this store to be better value for money. This particular store is located near southland shopping centre and has a bunch of parking at the rear of the store. I would highly suggest to anyone needing goods for their pets.

Not quite as cheap as buying stuff online, but they have a good range, friendly service and you don't have to wait for delivery. So in my opinion, it's worth it.