Medical One - Victoria Gardens

The appointment I had at this clinic was the worst I have experienced. I thought GPs now had training about how to listen to and respect patients. None of this occurred during my appointment last week. Avoid this place if you can!

Visited around 1pm on a weekday. The wait to be seen was short. Doctor listened and asked questions. Reception smiling, friendly and efficient.

Thankyou to Sundeep Kaur and the entire practice for your amazing support. Great clinic, patient led care that is gentle and informed. Absolutely life-changing for me personally. I also appreciate the flexibility to balance In-person with phone consultation. This means that I don’t have to give up my amazing GP despite spending frequent time in regional Victoria, where the medical services are lean and somewhat lacking in comparison.

Mislead into believing practice was a bulk billing clinic by one of the untrained admin staff. It is not. Private practice…

I've been seeing Dr Lesley Lam for the past few months. She has been extremely helpful with any questions/queries I have, and is extremely patient while explaining concepts to me regarding my health. She's an asset to the Practice & I'm very thankful for her work. Thanks guys!

Most of the doctors are amazing and very professional. The front receptions staff are absolutely unprofessional and extremely rude. We have lost the value of customer service.

I went there for the first time recently and can't fault the service. The doctor was thorough and professional whilst having a nice manner about her. The receptionist was also lovely. My usual GP is on leave so I'm happy to have found a good doctor and clinic.

All of the staff, medical and non, are lovely. The clinic is run so poorly, and communication - particularly transparency around their confusing costs - is awful. I've been going there out of convenience for years, but I'm over it.

My go to clinic! Staff are wonderful and accommodating. Doctors are amazing and knowledgeable!

Referred me to a mental health specialist and then refused to prescribe the medicine that the specialist recommended. Deeply frustrating and disappointing, do not go to this clinic if you need assistance with any mental health issues.

Brought my son in for his four month injections and my flu shot. As always both doctors and both nurses we saw were friendly, professional and efficient.

The doctors are helpful & professional.
The VIC Gardens clinic, however, is run poorly.
More than half an hour wait past booking time every time.
Miscommunication between doctors and reception. Test results take forever to come back.
Then they won’t tell you over the phone.
Instead I was emailed someone else’s test results!
I won’t be returning.

They really don’t value peoples time. The first appointment I had which was face to face had a 40minuet delay and no apology/ heads up / acknowledgment was given but they happily charged me double when they took their time. The next appointment I had was over the phone again 20minuets late with no apology / heads up etc. Can u fix up your schedule / times please!

Horrendous service. Will never return again. I've heard the doctors are great it the front desk incredibly unprofessional and seem to have other things on their mind. There's so many better practices you can go to in the area.

I walked in on a public holiday and was served immediately by a very polite receptionist who got me an appointment straight away.

Dr. Andrew Hadjitofi saw me and based on the situation at hand helped me. He was polite, courteous and straight to the point. I’m writing this to thank him for his professionalism in getting me to where I needed to go!

Based on my experience, I can clearly recommend this Clinic and Doctor?

IThe girl with the false eyelashes has atertude if she can't be bothered working she needs to move on

Good bunch of doctors here. Very caring and they do everything to explain you and answer your questions. Reception service could be a little polite when speaking.

Doctors are extremely insightful. Dr Lam is a very informative and hard-working doctor. Lizzy or Lucy? Is my favourite receptionist always goes out of her way to help. I lost a referral and she found it for me promptly, and has such great manners.

Dr Leslie Lam is the bets doctor I've been to in Australia. She is so intelligent and has an amazing attention to detail. We need more doctors like her here in Australia.

Can't imagine what it must be like to work at this place, judging by the attitude of the receptionists. The moment you call they want to end the conversation as soon as they possibly can. Three times I have called to have a referral sent through via email (which is always confirmed), to no avail. They charge me for next to no service, then can't provide the service promised. They chased me up constantly for a payment I felt I shouldn't have even been charged (eventually I acquiesced and paid) but don't lift a finger unless you ask and still the job hasn't been done after months. Are they overworked? Or do they hire based on having a bitter disposition? Jury's out on this one. Going to go there physically to pick up a referral and never set foot in there again.