Medical One - Waurn Ponds

To Dr Stephen Kay.thankyou for all your years of care.and will be missed. I wish you a happy retirement.and will be hard to replace such a caring doctor
. Best wishes Andrew Henderson

5 stars due to Dr Monique Couch. She is an amazing GP. If I am having even small concerns, she will always take them seriously, be honest about the possibilities and let me know the options in terms of tests etc if it will ease my mind. She will also be upfront with you about things that are nothing to worry about. When going to pay, many times I have discovered she has made it cheaper for me when she wasn’t obligated too. Can’t recommend her highly enough.

Wonderful place. The reception staff are always lovely, the doctors are kind and knowledgeable, and the nurses are all heart. I would definitely come back and recommend to family and friends.

New online booking system is cooked and doesn't work. Dr Monique Couch is a legend, but Dr George Joseph should not be having direct contact with patients due to his dismissive demeanor and lack of empathy. I understand that compassion fatigue is real, but it's not fair on the doctors who do act with integrity like Dr Couch, for others like Dr Joseph to undo our faith in the medical system.

Really happy with the level of care provided at this clinic. Everyone on reception is so friendly and welcoming and my GP is great too! Very well run clinic!

Well I must say I was very impressed with the service and staff, even the PM went out of her way to help me with my query and assistance with my prescription

Very welcoming and friendly staff. Nothing was too much trouble in getting an appointment. Thankyou to the practice manager Lisa for making this happen.

They used to have reception staff that actually knew what they were doing.

And now they are constantly replacing staff with new staff whom have zero clue what there doing.

RestRooms are not the cleanest these days also.

The place is really going downhill the last 8+months.

Always been able to get an appointment when in need. Highly recommend George Joseph. Very thorough and helpful.

After months of trying to get my daughter's asthma under control at another clinic, Dr George Joseph had her all sorted out in a matter of days. I cannot thank him enough. I now have a much better understanding of the condition as well. The difference in her between before and after is remarkable and I will always be thankful. He really knows his stuff.

Dr Reza was extremely helpful, went to great care and detail during the appointment and ensured to give amazing care. Every doctor should strive to provide care like he does

Our family has always had a good experience with Medical One. My kids have always been bulk billed and I have been bulk billed a for follow ups/results etc. Dr. Algama diagnosed my daughter with a kidney issue in a timely manner and helped us to see the specialist urgently without wasting time. Thankfully to him my daughter didn't develop any permanent kidney damage and even the specialist was happy about his duty. Although my kids have been getting sick frequently this year, he has explained us the importance of avoiding antibiotics for viral infections. Guess the few parents who have written bad reviews here are preoccupied with the idea of needing anti biotics every time a kid gets unwell. They should be at least appreciative of the bulkbilling service Medical One provides for kids. Unfortunately those kids will only realize that they are resistant to many antibiotics when they are grown up.

So thankful for Mary and Dr Anushia who squeezed my daughter in last minute today, on a Sunday. Dr Anushia was thorough, caring and kind to our 15 month old. Truly grateful for all their help to getting our bub better and cared for.

Would never go back here again got wrongfully prescribed antibiotics that ended up sending me to the ER while the doctors where dumbfounded why I would have been prescribed those antibiotics in the first place given my symptoms. Which all could have been avoided easily is they would have done blood tests but where too lazy or thought they where too smart but clearly not absolutely terrible.

I have been a patient here for 6 years. I’m diagnosed with a chronic illness and was completely gas lighted today from Dr Algama.

I have a stage 4 disease and was told “it’s not to bad”. I have NEVER asked for anything apart from scripts or referrals from this man. He assumed my illness is minimal, try say that to the ED visits, specialists, surgeons, and pictures proving my pain.

I left with $90 less and tears. You should be disappointed in yourself.

I’m not someone who cries, but I haven’t stopped since our 2.30 appointment time.

Probably not going back.

The doctors that I've seen here are good, but I can't get past 2 things.

1) never on time, unless it's a phone consult. Face to face appointments are usually 30 minutes behind in my experience.

2) it's completely unnecessary to charge $70 for a 90 second phone call, but they continue to do it every time. They have the discretion to bulk bill, but they never do it. At almost $50 a minute, I feel like I am owed an hour of free phone consults.

Answered my partners phone due to him being unavailable at 7: 30 at night; after finding out it was a call from Medical One for payment for a phone consultation (which my partner believed was bulk billed) I tried to inform them that he was currently indisposed and unable to speak at the time and would call them back tomorrow I actually was faced with aggression and refusal and gave him the phone due to severe discomfort, making him have to stop an important online meeting.
Apparently they’d called him for the invoice prior and it was a late payment, however, no effort was made to email him the invoice in spite of them having that information and moreover, he had no missed calls from their number or was informed of required payment during his phone appointment.
Seemingly not the only bad experience had in this regard and would discourage anyone wasting their money, please go to a service that will actually bulk bill you for the call.

Got the booster shot in here, the clinic is nice, tidy and clean and very well organised too, the waiting time was in minimum assists and also got friendly staff

Worst experience! Not helpful and had to ring 5 times to get a script and then find out the password which no one mentioned previously. Wouldn’t recommend!

The waiting area is large, bright, modern looking and always clean. The reception staff are fab and always helpful. The doctors I have seen have always been professional and understanding. There is a fab pharmacist on site as well as a skin care practice, a dentist, a chiropractor / chiropodist, as well as the facility for blood samples to be taken. Health hubs don't get much better than this.