Medibank
| Address | Central (South Precinct, Shop SP004/17-21 Main St, Box Hill VIC, Australia | ||||||||||||
| Phone | +61 132331 | ||||||||||||
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| Website | www.medibank.com.au | ||||||||||||
| Categories | Health Insurance Agency, Insurance Agency, Insurance Broker, Insurance Company, Life Insurance Agency | ||||||||||||
| Rating | 2.5 8 reviews | ||||||||||||
Nearest branches Medibank - Doncaster — Westfield Doncaster, 619 Doncaster Rd, Doncaster VIC Medibank - Glen Waverley — The Glen, Tenancy 110/235 Springvale Rd, Glen Waverley VIC Medibank - Chadstone — Unit 160/1341-1363 Dandenong Rd, Chadstone VIC Medibank Knox City (Wantirna South) — Shop 2081 A/425 Burwood Hwy, Wantirna South VIC |
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Similar companies nearby Bupa Box Hill — Shop SP122/17 Market St, Box Hill VIC |
Medibank reviews
8The wait a bit longer around lunch time. But Jessie is so patient and kind! She even followed up my case by call just to make sure I earn the points right.
I don't know why there are so many negative comments to this store, because I have a quit good experience with the staff, Weiling. She is sooooooo nice, friendly and professional. Maybe I am lucky, just walked in and served by Weiling with no waiting. The service she provided was definitely exceed my expectation. Good job Weiling.
On 3/5/21 at 2: 45pm, front desk name Gen Li provide very poor customer service. When an elderly behind me approached the front desk asking many times how to check in she was pretty much ignored and he treats her like invisible.
I had to walk her through the check in procedure step by step and provide her assistance instead. (What is the point of having customer service representatives when they can't provide us customer service?)
After I sat down at the waiting area Gen then approached me and asked me who was in the queue 1st? Both the woman and I replied I was there 1st. Gen let the woman to go 1st without asking me for permission, I didn't approve that she can skip the queue in front of me. That was absolutely zero respect to the customer if the customer was there 1st and staff did not ask if I'm OK to let her skip the queue.
I hope the staff is more trained or at least have a ticket number ready so the system would be more fair and treat their customer with respect.
It's a such terrible experience! The attitude of famle worker is awful! Today is 2/22, maybe the manager can check it.
Due to the terrible experience on Wednesday 3/3, have to fix more things on Saturday. James the only staff worked in store was very kindly and efficiently. Same store, different staff and different attitudes bring the huge difference
Staff are extremely poorly trained and no regard on customer's request. No swipe card service that made a claim to take forever to be processed.
Extremely bad experience! Very poor customer service provided! I was asking a claim, the staff does not know much about it and sent me to Medicare twice (turns out told me totally wrong).