Mazzucchelli's

WARNING! Do not buy anything from this jeweller. Rude, unhelpful and will NOT refund and NO store credit given. Can only exchange with the item in hand, and only if you have to stand there and argue with them. The gift was expensive and all we wanted was a credit note to use at a later date. Disgraceful for a family business. Don’t believe any of the 5 star reviews, they’re rubbish. Check all the bad reviews before buying anything from this company.

Lisa was amazing. So helpful and sweet. Every other jewellery store hadn’t been interested in helping us but Lisa made us feel so welcome

Don't bother to walk into the shop. Their customer service is terrible!
I brought a necklace from them and the old lady salesperson was so rude and do not even want to response to any questions I asked. All she wants is $$$

Do not bother with buying anything from this company. Purchased a wedding ring which we noticed had defects the moment we brought it home. After the store 'replaced' the ring twice, defects were still noticeable. It is virtually impossible to get a refund from this company as the 'area manager' who is the final decision maker never contacts you back. The only way you might get a refund is to bring in legal representation.

Avoid this company at all costs and shop elsewhere. The discounts this company provide do not outweigh the terrible business practices.

Just this morning I was at the store in Chadstone shopping center. Great customer service, special thanks to the young lady who helped me pick out ear rings for my beloved one and showed me the matching pendant, gave me a discount and gift wrapped the whole thing for me at no extra cost.her name was Bonnie.so Thanks Bonnie.you're the best. Sam:)

Worst customer experience and rudest boss i have ever seen. Went on boxing day to purchase a rado watch and obviously looking at a deal considering the competition. Told had to leave their store as we were trying to get best price. Ended up buying the same watch at a cheaper price from a different store but dont go there unless you like being abused by a so called manager. Had to say the asian girl was helpful but her boss got not clue whatsoever. Buyers Beware! Will never be backkkk
Wanted to give 0 stars but dont have the option

My experience in buying an engagement ring at this store was great. I was treated with patience and personal involvement. At the end I got a quality deal. If you're a bargain bin hunter that demands respect; this might not be the store for you.