Master Cut Food Industries

Would give 0 if I could. Meats alright but wouldn’t be giving this place another cent of mine! I’m shocked at what took place today. Disgusting customer service if you would even call it service, being told to “be quick we’re busy” is absolutely horrendous. Is this how you treat paying customers? The woman was condescending and aggressive. Will be sure to let all my friends and family know not to shop here.

Fresh produce, everything you can think of and more, with athe best service. I highly recommend!

Lawrence his staff and delivery team are the friendliest.
Best Rump Steak l have had in a long while keep up good customer service

Poor customer service.staff make you feel uncomfortable as soon as you walk in, just stare at you with dead faces, no smiles and rude!

Great selection of meat & seafood at competitive prices as well as hot food to go for breakfast & lunch.
Did I mention they have the best cevapis by a mile!

Mark is an absolute gentleman
His professional approach and humility is second to none. It's why I keep coming here to get the best meat in Melbourne

I brought some cooked tiger prawns from this place, and they were very bland, and clearly frozen then defrosted. They lacked flavour and were soft.
This place is great for meat, but the quality of seafood is very poor.
I bought 400g of prawns and only had 5 prawns before throwing the roast out!
Very disappointed!

Mark and the team give great service and value for money.
I have been going here for over 30 years

This place is a local institution, always the go to for quality meat. The butchers are always helpful and will always give great advice on how to cook the meat. Highly recommended.

This rating was based on the outcome of an issue I had. Mastercut showed no real care factor about the issue from my point of view, so unfortunately I am leaving a 1 star rating. Spent $28 on 2 rib eyes, bbq'd the day after purchase - upon chewing the first mouthful both tasted like a mixture of that pesticide smell and dirt (obviously rancid/spoilt, or contaminated with something) spat out the mouthful immediately and threw both in rubbish.

Phoned in the following day to politely advise staff and ask if anyone else had the same issue. No apology, no offer to replace or refund, didn't ask for my details etc - outcome was I should have spent my time driving the cooked steaks back to the shop for testing.what kind of person with any self respect rocks up at a butcher with a plate of cooked steak and receipt in tow demanding an acceptable resolution? No thanks! If i were to have them tested it would have been through the local councils environmental health department to ensure the issue was correctly addressed. But I'm not that type of customer.

I know what a steak shouldn't taste like and it's not up to customers to spend their time assisting a business with their food safety standards? No care factor in providing a resolution for me, not the outcome that i felt was ideal from a customer service POV. But its not my business so the resolution is not up to me. The only thing up to me is where I shop for meat, and it will never be at Mastercut again.

Mastercut has great meat at great prices. You can trust what you get from Mastercut is going to be spot on. Big fan of the Otway Ranges pork products here. Been a customer for many years.

Thought I’d give this place a crack. Got 3 kgs of what was apparently beef short ribs. 3kg of absolute rubbish with no meat. Staff were friendly hence 2 stars instead of 1.

Just received home delivery, ordered Saturday afternoon arrived before 10.00 as told on phone. Always have had good meat and excellent service.

I applied for a job with them and then get rejected considered I have 14 years experience. Very rude. There loss not mine.

My wife and I have been shopping here for years and Master Cut never disappoints. The quality of meat is fantastic and the staff are really nice. I just present them my wifes list and they do the rest.

I have to unfortunately share in the negative reviews. Both my wife and I have been ripped off with their scales. It is amazing, when 2.5 kg on their scales is 1.8 kg on several different scales at home. Be careful and don't trust.

I went their a week ago and i got it for my brother and he wanted so much I had to back 8times best quality best customer service ever and they are always very friendly and helpful and the staff are always very helpful and friendly always

A few weeks back, I specifically came in and asked for souvlaki meat. I asked where it was in the cabinet he advised just behind him, I trusted him as you automatically do and I ended up paying about $60 something dollars for it which was fine at the time.

Later on when I am ready to prepare/cook the meat for a hungry youth group 85% of it was fat! I actually was buying it for someone else to cook, I didn't check it before I left but I trusted them as a butcher to produce quality meat.
Not sure if he thought he could take advantage of me because I am younger being in my early 20s or maybe the stereotype of being a blonde or do they do this to anyone/everyone? !

While pouring down with rain the same day and now pushing me back, making everything run behind I had to run the fatty meat I received back to them.
The second guy I dealt with (different to the one who served me) was talking but yelling it at me, trying to give me similar meat. He wasn't pleasant to deal with.
I was quite flustered already from running behind and to be treated how I was when this shouldn't have occurred in the first place.
I then had to go back the next day and get my receipt which was left there, again a different guy served me who was nice but the first guy who initially gave me the bag of fatty meat whispered in his ear.she is the one who brought the meat back yesterday.
He knew well enough why I brought it back!

So disappointed, will not ever go back and give them my business.

Had a gyros last week for my daughters birthday, first time using Master Cut, it was spot on! Beautiful meat, perfect seasoning, great service, cant complain. Also got their cevapi, rate them amongst the best I've had. Great work guys. Thankyou for your help, quality and service

Worse customer service ever, ordered the day before, came in to pick up my Order, wasn't even made up, stood there waiting for 20 minutes, started telling a nice lady I can come back when Mark started going off at me and said "If you don't like it, leave and go somewhere else! Really? Is that how you treat your customers? Truely, when you're in the wrong, you might want to take a step back. The Order was for a staff barbeque Friday before Xmas break and Mark knew I couldn't go anywhere else at such short notice. Disgusting behaviour for retail staff.