Marks Electronics Pty Ltd - TV Repairs & Service

Unfortunately, they were unable to fix my tv. The manufacturer no longer sold the parts to fix it. Thanks for trying.

Great service, little low on communication. Got my phone repaired here through insurance, nice work but never communicated the updates or timeline, I had to chase them always to get updates. Quality workmanship though.

Staff friendly at the beginning, but don't keep you updated, don't send emails (important ones like quotes, and when they do send quotes theres no info or way to pay without having to call up AGAIN). 'I promise to call you back' is not something you should believe.

Disappointed that phone was returned to me with cracked back glass - I firmly believe this should have been fixed, or that they could have clarified before taking my money.

Here you go: Terrible communication, not customer focused, don't follow up on things, ignore emails, avoident, blame others, don't take ownership, and so much more. Very frustrating to deal with.

Had to post a 32" tv to them this week from interstate due to a major fault (a requirement by the seller before a refund can be issued - at their cost). Unfortunately, I didn't have all the necessary information required in time to print out and put on the box. I phoned the next morning and spoke to a lovely staff member who took all my details so that my tv didn't get mislaid. I confirmed with a follow-up e-mail. I received notification from them today saying my tv has been received by them and they hope to have the "prognosis" within 14 days. Excellent service. Thank you.

Amazing service! They were able to fix my device while I was in store at an reasonable price. Highly recommended. Thanks again

I was very impressed with the service received from Marks Electronics! Ann-Marie was very friendly, communicative, helpful and so efficient in working through my job. Thanks team. Til the next time:)

So, I signed up for Bupa phone insurance, didn't know it was actually insurance4that partnered with marks Electronics until I lodged a claim after an incident at home.

There was an extra payment I had to make on top of the excess which I was not too happy with originally but by the end of it all they replaced my entire Z Fold 2 phone for a brand new one.

They replied and got in contact all the way through which was amazing service.

Pros
- Prompt responses and they keep you updated along the entire process
- They cover shipping
- Easy to contact and get in touch with
- Partnered with big brands like jb-hifi when sorting out the replacement

Cons
- That extra payment I had to make on top of the excess (excess was 200, then an additional 216 was requested) but nonetheless they replaced the $2500 phone for a completely brand new one.

Thank you Ann-Marie and the team!

Clear and concise emails. Professional and friendly staff made the process of fixing my laptop easy for me.

Many thanks to the Team

Amazing customer service. Super quick turn around times. Ann Marie was very patient with my many questions) Thanks very much.

I’d like to commend Ann-Marie at reception. She provided excellent customer service. She kept me regularly informed by email and by phone on the progress of my repair, and even personally chased up the repair with the technicians involved. Thanks Ann-Marie!

Marks Electronics is a preferred partner of Insurance for That. The entire process was smooth, fast and communication was excellent. I received regular email updates that kept my mind at ease that my laptop had been received and was being assessed for my insurance claim. Results of assessment and action being taken after assessment were communicated well.

Marks Electronics were the repairer/assesor for my laptop when I lodged a claim through Insurance 4 That. I was sceptical and nervous how it was going to go. After Insurance 4 That handed the claim over to Marks Electronics, the whole thing couldn't have gone better. My unrealistic expectations were blown out of the water. A massive shout out to Ann-Marie which seems to be a common theme looking at previous reviews. You're a credit to your business. My sincere thanks, Chris. W.

Amazing service, the gentleman who assessed my Mac even took the time to try and recover the data. Outstanding and Ann-Marie is definitely an asset to the company

Had phone insurance claim they booked an on the spot assessment and got back to me the next day with options for replacement, Ann-Marie was an absolute pleasure to deal with! Cannot recommend more highly.

Highly recommend! Ann-Marie was very professional and always stayed in contact. Insurance for that was able to replace my tv with the exact same model delivered to my house. Insurance premiums are really good too!

Had an insurance claim for a laptop. Ann-Marie always kept me informed regarding the status of the repair.

Very happy with the service, they kept me updated from start till end.
Highly recommended!

Great Service, Great Prices knowledgeable Technicians on hand to answer questions and do the job right:)

A very professional, and responsive company to deal with. They constantly kept me up to date on a repair issue which was resolved in good time. Excellent customer service.