Lombard The Paper People

The service was poor I had to ask for assistance. The balloons are over prices and will go foggy. Better place to go is the party shop on braybrook or the 2 dollar shop in taylors lakes.

I bought a costume for adults but unfortunately it is very very tight the girl was very rude plus there was no exchange for a larger size I will not go to this shop again

Lack of customer service skills In-store was very frustrating when ordering a balloon garland. But in the following weeks we received numerous rude and unhelpful communications from Charlene, who continually tried to charge us extra for services that were not agreed to in our contract. We will avoid this store in the future and recommend everyone go elsewhere for your party needs. It's not worth the stress and headaches.

Can’t even unlock the door on time. Staff inside the shop but won’t unlock the door and I’m standing right at entry.
Terrible service!

My mum and myself came in today in organising my baby shower. We had a very lovely lady name Sharon helping us. Sharon was very helpful, patient and friendly to us both and took her time in showing us lots of ideas and communicating prices.
A few times now that I have come in the store Sharon has been fantastic. There is another young girl that works at the store who helped me organise my gender reveal last month and had been helpful as well, but unfortunately I do not remember her name.
Thank you Sharon for helping us with everything and making my mum and myself feel comfortable.

Always great service.
I regularly go here to buy disposable coffee cups. Bring back your RACV discount.

Just got unfairly charged $134 for cancelling a balloon package for an event booked 3 weeks away. Order placed just 3 days before. Reason of cancellation is because they want to deliver a day before the event (time can't be confirmed) and they want the event place to hold the hire stuff until they pick it up 2 days after the event (again they can't confirm the time of pick up). I mean, ofcourse the function room wont be able to hold those hire item incase they have an event booked in before and after my event. Asked the staff if they could atleast charge me for the backdrops and plinth and not the whole package since technically that is the only thing i'm hiring and not the entire balloon arrangement, and he keeps going on and on about the hire cancellation policy. It's just so unfair.

I rang the store trying to locate a Buzz Lightyear costume and Sharon went above and beyond to try and locate one for me ringing other stores and calling me back twice. Amazing customer service thank you!

Great service! I needed balloons in a hurry and they escalated my order and had it ready within the hour.

I've always loved their customers servixe and their range, I just find their balloons don't last anywhere near as long as other places such as big w

Mary was super helpful throughout the entire process. She answered my multiple questions, helped me with colour choices for the balloon arrangement, and called to confirm the booking. My mind was so at ease that things would arrive and on time! The set up was so stunning, everyone commented on how well it looked. Would definitely use them again.

I had ordered a balloon for a gender reveal from this store. I took the black bag off that was over the balloon in front of 50 guests and the mum and dad to be to see a hot pink confetti piece stuck to the outside of the balloon. Before even popping the balloon everyone knew the gender. This ruined the surprise. Very disappointing. Staff should be checking these balloons before handing it over to a paying customer especially for an event like this. I contacted Lombards to provide this feedback and was advised that a manager was going to contact me. No call back. Poor customer service.

My order wasn’t ready! Booked a week in advance. They didn't have more order recorded, then they found my order and wanted me to wait for them to blow up 30+ balloons! Unorganised and unprofessional.

Went today and the young girl made me up a personalised frame. She did such a professional job and was a lovely girl and her service was excellent. Thank you

Filled to the brim with Party goods, favours and a variety of Balloons and especially courteous service you expect from Lombard. Competitive pricing.

The staff one was so super helpful and the other obviously did not want to be there, everyquestion was a hassle. Was inquiring about some balloons and displays for my sons christening and 1st birthday I won't be back to this store

Staff are very helpful and a great range of assortments for every party occasion. Check it out.

Highly recommend Lombard Taylors lakes Good stock and great for Halloween and good customer service.

They have soo much (except different party hats, funnily enough) which is great for planning and giving ideas.they would also be good for last minute plans although you will pay for it - they are not cheap.

Bad customer service and the girl she served me she was very rude is no one in the shop and I asked her i need to fill one balloon with Air but she said she is busy and I need to wait for 1 hour and the shop is very very quiet but I know why they are not busy because of the customer service