Lake Imaging

During several visits, over several years, the staff have been consistently polite, friendly, helpful, and efficient. I recommend Lake Imaging

Poor customer service. Reception staff unwelcoming and does not have any courtesy whatsoever.

Avoid. They disclose confidential health information to other parties without client permission. Totally unethical. Their charges are also much higher than other providers.

This is a radiology I cannot recommend to anyone. They are con artists that are only interested in making money. I went for my X-ray after getting a referral from my doctor and filling all the paperwork at the reception. No one bothered to inform me that I would have to pay for it out of my own pocket. After the X-ray, I received a call concerning the charges, and I informed them that I would consider whether or not I wanted the reports. I scheduled another radiology appointment, had my X-ray taken, and notified them. They did, however, call for payments, and last week an unpleasant man called to demand money, and he refused to listen to what had occurred to me. I ended myself paying for something I didn't even want.

Wish i had i read reviews before i wasted my time booking my
appt, rude staff, even dropped the F bomb to another imaging centre when my files were requested

Avoid like the plague. Don't expect courtesy from reception. Last time I had a cortisone shot there with different doctor than usual I was in agony for 6 weeks.
. When I asked where my usual doc was he laughed and said I had an upgrade. You must be kidding right.
There are other places you can try, I wouldn't go back if my life depended on it.
A Smart Alec reply from owner. What did I expect. For the record, I was not told the usual guy wasn't there, you have a bad reputation in Ballarat so try abit harder.

What a grossly incompetent facility. Not only were we booked into the wrong branch but when we arrived at the Howitt Street facility; the Sonographer rude and unempathetic when it came to our needs. We are friendly easygoing people and it was not appreciated.