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Lacoste Emporium

Address Shop 22, Level 1/287 Lonsdale St, Melbourne VIC, Australia
Phone +61 3 8609 8250
Hours
Monday10:00-19:00
Tuesday10:00-19:00
Wednesday10:00-19:00
Thursday10:00-21:00
Friday10:00-21:00
Saturday10:00-19:00
Sunday10:00-19:00
Website lacoste.com.au/stores
Categories Clothing Store, Men's Clothing Store, Women's Clothing Store
Rating 4.4 22 reviews
Nearest branches
Lacoste — Shop B/038, 20 Convention Centre Pl, South Wharf VIC
Lacoste — g003/100 Bulla Rd, Strathmore VIC
Lacoste — Shop G - 080/1341 Dandenong Rd, Chadstone VIC
Similar companies nearby
Monograma — Suite 624/585 Little Collins St, Melbourne VIC
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Patagonia Fitzroy Outlet — 231 Smith St, Fitzroy VIC
Myer Melbourne — 314/336 Bourke St, Melbourne VIC

Lacoste Emporium reviews

22
Sort by: date highest rated lowest rated most helpful
Shell
11 January 2024 18:06

Great discount! And service was really awesome! They even helped us with the change! Really great staff!

John
12 November 2023 4:15

Had a great experience here in the store. Lina who assisted me really have an exceptional customer service.

Sarah
14 September 2023 23:28

Great service here, I had to make an exchange for a pair of shoes and the next day they arrived after a store transfer! Super happy with the speedy and great service from Lina at emporium!

Maria
10 August 2023 6:26

Surely love this shop, items are always great! Servicing at its best, warm and kind staff!

Mardokay
31 July 2023 20:34

Rok is gentle and massive patient.perfect thank for providing such amazing personality person
Thanks!

Dalisay
10 June 2023 12:00

Superb service. Kuddos to Lina and Vivily
From Discovery Adventure Travel and Tours Philippines

Lewis
01 January 2023 13:39

Great store with great service. Big thanks to the two staff who helped me out earlier this evening while the shop was quite busy.

Lisa
26 November 2022 0:32

Lina is friendly and provides great customer service. Very happy and definitely coming back again.

Sana
21 November 2022 0:22

Visited the store today. Really good customer service. Lina helped me out to pick the right shoes. And answered all the queries I had regarding the return policy.

Besilda
06 November 2022 13:31

Patricia and Lina provided amazing customer service with beautiful smiles. They are very friendly and helpful, patient in styling us with attention to details. Will definitely come back and recommend to family and friends.

Nahid
03 November 2022 4:51

They are the best employee named Skyler and Lina. Very very efficient, helpful and kind. Best service ever

Alex
01 November 2022 6:12

A nice variety of clothes, had great customer service from Lina helping me to organise a pair of shoes to be delivered from another store that fit my size.

林惠波
30 October 2022 18:39

Ive been purchasing many products from Lacoste. I love the brand. The service is good and staff are really friendly. Lina and Vivily helped me with finding the right bags for me and my husband

user
26 October 2022 7:31

I was served by two lovely mannered ladies - Hannah and Lina - both most helpful and took the time to identify my particular request. And achieved the desired outcome. Well done ladies

Dulcisima
25 October 2022 20:20

Customer service is very important, not many company provide such good service nowadays.

Thank you Lina and Patricia for excellent service. They went above and beyond! Enjoyed shopping and will be back with family to purchase more items.

João
22 October 2022 7:31

Lina, Hanna and Rock treated promptly and with perfect eyes for details, will come back and recommended for friends, thank you!

Jocelyn
26 September 2022 14:09

Dropped by the store on the weekend and appreciated how clean and polished the stored looked. Shoutout to Hannah for helping me out on picking some shoes. She was very accommodating and didn't mind attending to me even with my indecisiveness. Managed to convince me to buy 2 pairs! Thanks Lacoste for the great service today!

Carissa
02 May 2020 3:43

Terrible customer service the guy was so rude and had no people skills. Then he threw my shoes in the bag with no box and I had to ask for the receipt. Young and inexperienced he obviously did not want to be there and definitely should not be in customer service.
Very disappointing. I'll think twice before I shop there again.

Jason
27 January 2020 7:11

I found a T-shirt I like on Boxing Day. The shop was very crowded because of the sale items and shoppers. Fitting room had a line too.
So I just went to pay without trying it on, and I asked the female cashier “can you please help me check if you guys have a size smaller than this in the system? ”. (Just because I thought ppl might put it back to the wrong place after trying it on or something.) She looked like she can’t be bother doing that and just shout to one of the girl on the floor to check. And right after she scanned my T-shirt she shouted again to her saying “don’t worry the system shows there is none left. ”
I mean.how hard is it to be just nice to check for customers what they want to find out? And not only that, she didn’t even fold my T-shirt properly. On top of that she didn’t smile at all.
For a shop like Lacoste, I had expected more of customer service than this. There was NO CUSTOMER SERVICE AT All from this female cashier today!

Mr B
26 March 2019 2:01

Wow Crazy busy this time of year, cudos to the great friendly staff that managed to serve the feeling of about 10 people at a time, and still manage to do it with a smile. As its bargain time I felt the need to purchase for both my family and myself. All being different sizes in both tops/polo's and shoes, was pretty impressed at the speedy service. Had to put up with a little bit of squashing around given the amount of customers in store. But that's all part of the sale rush this time of year! Great bargains at the moment!

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