Lacoste

I would give zero if I could. Please train your staffs.
Visited Chadstone store on 30 September 2023. If you don’t trust your customers, assign staff at the front of fitting rooms. Your staffs acting like we are shoplifting. If we seem suspicious to you, call cops on us. The worst experience we had.

I have bought two Lacoste T-shirts from this store on 9 June from this and when came back to India found that both security locks has not been removed from store keepers and it is useless now here, no one is removing it here. Not sure if your store will help me resolve this issue.

Bought a Slim fit Polo shirt last July 29,2022, Sunday around 3-4pm and the store assistant on shift that day was really greaaaaat! She assisted me with all the sizes and colors that I need to try and fit since it was my first time purchasing one. She is very patient with me as I am having trouble picking up the right color that will match perfectly with my skin tone. I also felt that she is more than delightful in rendering help. I forgot her name but I definitely knew she was asian. Thank you for making my first purchase fun! Cheeerss!

The customer service in the store was amazing. Sophie was great with answering the questions I had! I would come back just for the service!

Worst customer service I’ve ever encountered. Rude, unlogical, disrespectful. Management should change the whole team member who works at the Chadstone store.

MANAGEMENT PLEASE TAKE NOTE - BOTH YOUR GIRLS WORKING THIS MORNING WERE EXTREMELY RUDE. EITHER THEY NEED TO CHANGE THEIR ATTITUDE OF GO GET NEW STUFFS WHO ARE FRIENDLY AND WILLING TO WORK.

Attentive and helpful service and a good range of shoe sizes. Well-made, high quality products.

Not a pleasant experience at all when entering this store. The staff needs to be trained on how to respect and not be rude to customers.

My opinion is that it’s better to purchase shoes from a specialist. This time I forgot my opinion and regret. I bought a Lacoste shoe for my daughter and the staff reassured me that the size fits and if it’s not I can return it. None of these happened, the shoe was small and they didn’t accept the return. Really disappointed.
I will throw this $120 in the bin.

Not really happy. During open time staff left the shop just put the sign “back in 30 mins” after half hour the shop still didn’t open. Waste my time.

Very VERY disappointed with the service from Lacoste. I’ve just been scammed by this group out of over $100. I ordered shoes online and received an email telling me there were anomalies with my order, when all the information was clearly displayed on the order number. Still nothing has been done to work out a refund. This is a warning to anyone wanting to buy from Lacoste - please be very careful.

After a big argument they do exchange for me but staff need to change attitude for loyal customers. Instead of making faces. ‍️

We have purchased here a few time, staff are helpful and attentive on getting the shoe size we needed.

Great customer service! Staff were super friendly and talkative, and my needs were attended to instantly!