Knox Leisureworks

Lovely customer service, unfortunately they don't support the use of professional monofins and mermaid tails for training purposes in a safe environment.

Same as other 1 star reviewers, unpleasant/strict, some times rude staff/safe guard, making this place the last place to have fun swiming with kids. I only came here when other placea are not available.

A little small, but has enough for the smaller kids and a swim, and it also has an ok gym. Very friendly door staff and lifeguards.

Arrived late Friday morning during a school term for my first piece of lap swimming at this centre. Dauntingly, I found the car park packed. Incredibly, though, upon inspection I found that there were only four people actually swimming in the four lanes left after half of the pool had been over-allocated to water aerobics.
Unlike the indoor pools at Ringwood and Box Hill the heating did not appear excessive.oppressive. The level of chlorination of the pool, as per indoor pool standard, was sufficient to strip my skin of all its oil.the reason I normally choose to swim outdoors. This shire desperately needs an outdoor pool. A big negative was the absence of a drink fountain - something I have not encountered much over the decades. That needs to be rectified quickly. Another negative is the right turn off of Boronia Rd. It felt as if I waited a record time (for lights) to get a green. Another negative was that I had to push the shower button more than twenty times to get enough water for a shower. One final negative is the absence of online notification of lap lane availability - something that has become standard, elsewhere. I am currently inclined to choose this pool over Ringwood if they were the only two options.

We went there for a few years for the kids swimming classes and my husband also liked the lap pool there. We found it good for the very early years of swimming but the progress of what they learnt felt much slower as they got older (5+). They have a handful of really good teachers and the rest just seemed to be trained and following the motions rather seeing each student in their own right and seeing how they can be developed. I feel it's an aquatic centre first and the kids swim school on the side which is ok but we wanted to see more progress. We have since moved to a dedicated swim school and we have seen so much progress in the short time they've been there. The public pool area after their lessons was great though.

The swim teachers are fantastic! My kids love coming swimming lessons and are making great progress.

Very very sad. Was sitting at the water with my daughter while my husband and other daughter where swimming I was putting YouTube on and I got accused by the lifeguard and a management team that I was taking photos. This was so embarrassing and disrespectful. No one asked what I was doing. They just presumed while I had my phone in front of my face. They picked on me all the other parents around had their phones up taking photos yet. I was getting a video app on my phone for my daughter and I get accused and kicked out of the swimming center. So Disrespectful.no one asked me if I had taken photos they just accuse me came up and accuse me. This is a very disrespectful for this organization.

Helpful staff. Clean facilities. Great classes and the shower at the end was hot (up stairs) the one in rhe swimming pool is cold all the time.

The staff were great with my children and provided the utmost care, Serita strived to be as helpful as possible and really helped my son finn feel comfortable.

Attended this morning as a casual to use the hydrotherapy pool I arrived at 6: 30 and was told pool wasn’t open as the chemicals were not correct and will open at 7: 15 I waited and at 7: 10 I asked if it would be ready and was told not till 8: 00 recovering from a serious injury it is an important thing to be able to exercise in the hydrotherapy pool staff were rude and didn’t have any empathy at all when speaking to other members waiting I was told it happens a lot more so in the last 2 weeks when I was leaving I asked if I may get a free pass for next time as I was unable to use the pool the woman on the desk couldn’t help as it was her first day and I was ignored by her trainer who was talking to other people I don’t know who the manager is here but they definitely need to improve as the staff are terrible I won’t be returning I hear Ringwood pool is much better I hope it is

Unfortunately they can't get pool temps right. My 6yo granddaughter in the frog pool, shivering and teeth chattering even when she was active, thought I'd try it, waded in knee deep and my voice went up three octaves. Saw a staff check temp but doubt it makes a difference when it's all run with juniors, which is ok but need some mgmt oversight.
Had a black coffee and it was as weak as yesterday's dishwater.
All staff, young and not so young very good

Love the warm water pool, but the showers could use updating and it can be slow to enter the pool as it can take a while to get served

I love being lectured by a teenager about the level of supervision my children require at a pool.
I would not take offence to this if I was wasn’t treated like an an incompetent parent. The treatment received twice in as many weeks at this venue is not acceptable.
Find some manners or find a job more suitable for your personality.
If you can’t be nice don’t speak at all.
Maybe dealing with the public isn’t for you.

It's a shame that the attitude of some of the staff ruin the rating for the entire facility. Lessons and queries about it have been great yet like today, I was told I was not to take photos of my kids, with noone else in the picture. Although I understand where she was coming from, when I tried to discuss where was appropriate or if she wanted to see that my pictures had noone else in it she rolled her eyes at me and was extremely rude not listening to anything I said. I am fine with the rules being rules yet don't be rude when you are supposed to be working with the customers. In the last 10 years of coming I have never felt so disrespected.

I was a gym member for around 6 months. Of those 6 months, only one team member engaged me in any conversation. I'd barely got a hello from anyone else. I got the impression of a 'us and them' culture at Know Leisure Works.

What did it for me was trying to gain 24/7 access one cold June Sunday morning without success. My membership card did not work with the electronic keyless security. I waited at the main entrance for about 1 hour.
I later found that I needed to undertake a safety induction to gain the 24/7 access privilege. At no point during my 6-month membership was I given this information verbally or written.

Once the centre had opened, on approaching the attendant regarding the induction, they noted that they had been watching me in the security camera system while I tried to gain access. It would have been super polite to have either been let in or at least been told the reason why I couldn't gain entry and referred to the induction programme.

I immediately cancelled my membership. On cancellation, the team member was more worried about making sure I was aware of the 30-day cancellation notice policy than my reason for cancelling.

There are a lot of other gyms out there that would like my money and can appreciate their members better.

Have been going here for a number of years and it was a decent facility, but more often than not this year the warm water pool has been cold. Gave it a chance again today and W. W. Pool cold again even spa top jets had cold water coming through. Talked to a manager about these issues and was told I must have sensitive skin. All clients we have been talking to there this year have had the same complaints, we all must have 'sensitive skin'.
Avoid this place.

Do not waste your money there. Very busy swimming pool and a gym without primary equipment.
They offered me two weeks free and ask me to set up direct debit but money has been taken out from my account in first day. They are liar. Do not trust them as they promiser me to refund it but it never happened. BIG LIARS

Never ever sign up with them.
They charge your account for no apparent reason.
I signed up and cancelled in under 30 minutes! Yes! They charged me 5 x $22.75.
I signed up online, cancelled in person, and filled out the cancellation form; I also went there three times and called five times, but no one was responsible, and my credit card was charged again!
Finally, I changed the number on my credit card and filed a dispute.
In addition, a case was opened with the Ombudsman.

Since the takeover the place has gone down hill.
From lack of service by the front counter staff to swim teachers too busy chatting to each other to actually teach and the unhappy lady at the cafe the time has come to leave on not very happy terms.
The showers near the exercise pool are in desperate need of a makeover and due for a much needed revamp.

Edit: I gave it one last try but have now cancelled swimming lessons for my 8 yo.
2 years same class 3 different teachers.
No progress at all.
Some her fault I’ll admit.
Some covid interference with all the lockdowns etc.
After 2 years I expected a more progress.

When I asked for her to be assessed they ‘forgot’ and then tried to give me the progress of a totally different child in the next lane.

I regret signing up for a membership with them. Direct debits haven't been done correctly and extra payments have been taken, then it takes a week to get the money refunded - not good enough. They also falsely advertised 24/7 gym access but didn't have it up until after I had already decided to cancel my membership.