Kmart Chirnside Park

I have mostly always been happy with Chirnside Park Kmart, having lived in the area for quite a few years. Unfortunately, customer service has declined terribly. There is a middle aged woman at the service desk called Therese or Theresa who was the rudest employee I have ever encountered! If you are going to have staff employed to give customer service, then they need to be polite, kind and willing to give service. Because of her rude and nasty behaviour, I will no longer shop at Chirnside Park Kmart. We all have bad days but you need to put that aside rather than take it out on customers.

Seems to be alot of not what you know but who you know going on in that store staff wise. You can be lazy and
thick as a brick and get every shift. Hard working means nothing if your not in the click

The store seems to be fine in some areas others I rated cero, the security guard though understanding as there are many shop lifters kept following us, unfortunately my husband has been very ill and to distract ourselves we went to Kmart to buy an article we could not find after the cancer centre at Maroondah Hospital quite intimidating behaviour of the young lad, imagen my feelings supporting him after our news! I said this people need to be trained to move around instead of sight seeing people at the entrance no one knows what people goes through and please don't make assumptions that we all are the same unless judging the self!

Stock was very low in the Easter egg department, and king single bedlinen was non existant

Seems to be understaffed. The older woman who is always by the door checking receipts is extremely rude, time to retire i would say. Never any stock in store even though the website says there is. If only they would open a Kmart at Lilydale marketplace so i dont have to come back here.

Everyone loves kmart! Place is clean and tidy, staff are great and prices are great. Never had any issues here.

Kmart used to sell clothes that were ok, but since they changed everything to "Anko" brand it has been absolutely garbage. Cheaply made, uncomfortable, the wrong shape. Simply the worst thing I've ever done when buying clothes was buy anko brand. Kmart have gone soooo far downhill.

Purchased a suitcase yesterday and unfortunately I lost the receipt. When we got the case home it was clearly to large. We phoned the store where we made the purchase and they assured us that they can print another receipt and we can return the case for a refund. So here we are just 24 hours later and they say sorry we can't print another receipt they actually said they couldn't even find the receipt. We had the credit card transaction for them but they still wouldn't issue a refund. We were given a credit for the amount and told that's the best they can do. The credit is on the usual cash register receipt paper that fades into oblivion really quick so I doubt we will ever get a chance to use it. Goodbye Kmart. We are done. Never to return. Instead of wasting money on advertising you should simply look after the customers you do have.

Very good service there where some good deals in audio Bluetooth spk works better than I thought

Great shopping! Awesome jeans 50% cheaper then major jeans retailers and just as good a product

I love Kmart at Chirnside Park. It's in a convenient location and the staff go out of their way to help you. I have taken particular notice of 2 staff members, Michelle and Nicki, they usually work at the self checkout and are the friendliest and most helpful ladies, it makes my experience here that much better!
Highly recommend this store!

Its kmart, heaps of products, not bad prices. Gotta hate it, when they have a decent item - then dont.

This store was great. It still has a little bit of an older feel to the store from the outside but it was very clean and fresh on the inside.
All of the staff were very friendly and they had stock of items that other stores didn't.
I'll certainly return in the future.

Just had THE best customer experience! Went in for a click and collect and the lady behind the counter was so helpful and lovely! Then I lost my phone in the store and the two ladies (Nicky & Ella) at the check out sprung into action and immediately tried calling my number, ran around looking for it - took all my details while calming me down. One of the ladies re traced my steps and found my phone! So grateful to these caring ladies for helping me and going above and beyond! You don’t get service like that everywhere! Thank you:)

A Large Department Store And Good Value For Money Shopping But Sometimes it is a bit Difficult to get a Staff member For Assistance

Range is diverse and very budget friendly. Only feedback/con is if you're on the cuddlier side of thing the clothing range is very limited and a lot of the time frumpy.

Typical KMart store. Helpful staff. Low levels of stock at present due to Christmas / New Year rush and very busy.

I've been shopping at Kmart for years.
Great Products.and Great Prices.
Home Styling
Personal Items
Clothes.
Always a Great Range.

No answer on the phone to K Mart even after it ringing for over 20mins. I do relise that were in lockdown and that staff is short but you could still have someone on to answer the phone in such a large shopping centre as Chirnside Park.

Always love feeling like a criminal walking out of Kmart. Wake up and move your registers to the front like a normal store.