Kinross Farm

We were a loyal customer of over 7 years until a couple of months ago when we were told they cant supply us anymore due to lack of supply but they they had no issue supplying their other customers. We were ordering 200kg and 250kg per week of fresh free range eggs off them and stayed loyal over the journey including covid and also rejected other egg companies offers to supply as we wanted to support them particularly as they are free range and we didn't want to leave for a little savings based on our long term relationship. When I spoke to the Sales Rep I asked if he could come and see me to discuss the situation, he refused saying I'm not a contracted customer and our business is too small to warrant a visit or putting on a contract. I had actually discussed being on contract previously with other Kinross team members but as the sales rep was only with them for 9 months at the time of the issue he had no recollection of it. He was extremely rude and had no care for us being a long term loyal customer. Since they couldn't supply for a three week period I went to a larger manufacturer and haven't returned to Kinross. I simply can't rely on Kinross to supply this key ingredient in our bakery. Reliability is critical for our business and my current supplier can ensure we will have nil production shortages due to short supply.