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Kevin Dennis Volkswagen

Address 762B Ballarat Rd, Deer Park VIC, Australia
Phone +61 3 8592 7366
Hours
Monday08:00-17:30
Tuesday08:00-17:30
Wednesday08:00-17:30
Thursday08:00-17:30
Friday08:00-17:30
Saturday08:30-17:00
Website www.kevindennisvw.com.au
Categories Volkswagen Dealer, Auto Machine Shop, Auto Repair Shop, Car Dealer, Car Repair and Maintenance
Rating 4.4 75 reviews
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Kevin Dennis Volkswagen reviews

75
Sort by: date highest rated lowest rated most helpful
Tony
01 January 2024 14:07

Shout out to Dion for working hard to get my finance approved. Absolute genuine guy, and total professional.

Sia
30 December 2023 17:05

Moon was wonderful to deal with when purchasing my new car. Moon took the time to listen and was very accommodating. I recommend buying a car from Moon

yousef
25 December 2023 13:39

Special thanks to Chris Hennessy for helping us to purchase our car. He provided excellent service from start to finish. I highly recommend Chris and Kevin Dennis VW for quality service and vehicles.
Paul and Darren were great to deal with and Marina made everything very straightforward with my finance. Thank you Chris & Kevin Dennis VW team

Emma
23 December 2023 14:16

Moon provided exceptional service and support throughout the whole purchase process. Any queries or concerns I had were followed up straight away, and I was driving my new car home within a couple of days of the first test drive. I couldn’t be happier with the car and the service I received.

George
14 October 2023 6:54

Bought my car from here a couple weeks ago, Wael was my main contact and he was very friendly and nice. Negotiations with him were very easy as well as handling my trade in.
If you’re after a new / used VW, Wael is definitely your guy.

jack
12 October 2023 16:57

‘Edit’ 2 fake positive reviews mentioning salesman “Wael” after being caught out. Nice try and VW. O stars! Stay very clear of this dealership. My pregnant partner and I went in to look at an Amarok. After liking the car and putting down a deposit which we asked the finance lady is this refundable we got a clear
"yes". Upon review my partner changed her mind as she was worried the car would be too big and hard getting a baby in and out of, I the emailed the
dealership explaining and got a call from Wael the salesman there who clearly only cared about his commission, explained to me rudely that the deposit was only subject due to finance.
This wasn't what we were told at all! What a lie! We got a clear
"yes" from the finance lady Marina.
Obviously shes made a mistake and now they're trying to cover their tracks. After countless calls & emails we asked to speak to the GM. Wael called again refusing to put me onto them.
Very very shady dealership. Read other negative reviews too and try another dealership.

Steph
08 October 2023 14:57

! 0 starts!
I can’t believe this dealership is still up and running after their aggressive behaviour towards their customers. I experienced the worst customer service over the weekend from all almost half of their team. They made me feel extremely uncomfortable by pushing me to put a deposit on a car. I advised them that I want to think about it for a few days and come back and then they stated ‘the car will be gone so don’t bother’. What a way to make the customer feel! Please, please DO NOT approach this dealership, I’ve never felt so attacked in my life. I think we can all agree that the cost of living is going up and that buying a car is something people need to consider carefully and not to feel attacked and pressured!

PETER
07 October 2023 9:47

Excellent service with comfortable customer lounge. Enjoyed the overall experience. However pricing can be better.

Mohamed
09 September 2023 23:57

Excellent experience with Kevin Dennis Volkswagen.
Special thanks to the salesperson Moon
She is amazing and professional.
Another thanks and appreciation to Remir from the finance department.
Last but not least is the great sales manager Paul.
VW Deerpark is an outstanding customer service.
The best dealership in Town.

Mary
18 August 2023 13:50

So happy with my VW! Thanks Negar and the team at Deer park. Would happily recommend to anyone. The team were amazing and so helpful. Oh and incredibly patient.
Already looking at another VW:)

Katie
14 June 2023 16:59

Wael at Kevin Dennis was such a superstar. Absolutely wonderful experience buying our X-Trail. Great service! We got a great deal too!

Tim
11 June 2023 8:30

Recently purchased 2 vehicles from this dealership and was the worst experience you could find. Gave it 1 star because can't go less but they don't deserve even that. They made everything as difficult and slow as they could and finished the sale with supply of vehicles with zero fuel and no mats even though both were listed to supply on the invoice. After we complained we received no apology but then after our own follow up they reluctantly dropped in a $100 fuel voucher. It's a long time since $100 filled a fuel tank on a V6 Amarok! Don't use Kevin Dennis Volkswagen PS and the owner of the dealership knew of it all as well

Shannon
12 May 2023 19:04

As I first walked into Kevin Dennis Volkswagen I was struck by how welcome I was made to feel by the team. My new car journey was an extremely positive one as I found the team to be personable, consultative and focused on my needs. Thank you to George, Jess and the wider team at Kevin Dennis VW. I couldn't be more pleased with my new car experience!

Basic
10 May 2023 23:56

Just bought used Toyota hilux for my brother maw khin thang really love it.
Good customer service and handover. Ismail help us with all the process.would like to thanks Jess who help us on finance with good repayments.

Irma
02 May 2023 23:43

The Volkswagen team was very friendly and updated us throughout the whole process of tracking our car on the ship, up until it arrived at the docks. Even though it was a longer wait due to quarantine at the docks in Melbourne, they provided us with a loan car for weeks up until we received our car. I would highly recommend purchasing your dream car from here if you want a hassle free service. I am a very satisfied customer!:)
But thank you to Wael and his team!

Prabhjit
22 April 2023 18:34

Very happy with our purchase. Was really confused what to buy in starting, but Paul and Ismail help us getting a car in good deal. Excellent customer service would definitely recommend friends and family.

Enver
31 March 2023 13:41

Recently purchased a vehicle through Kevin Dennis Volkswagen today, and I couldn't be more pleased. Thank you to all the staff, especially George and Jess, who made it buying a vehicle so easy, and I cant forget Jim, thank you for a great test drive. George was so welcoming and made the whole process very pleasant. I highly recommend speaking to the friendly staff if you are looking for a new vehicle.

Sushila
20 March 2023 5:16

Mr Wael gave us a very good deal on our new T roc. Our experience to buy the car from here is great we will gonna to Buy our next car from Mr wael always

Alan
16 February 2023 6:43

A great service experience with Lily, super professional, great to deal with and went out of her way to have my car ready for collection on short notice. Many thanks, Alan

Dee
13 February 2023 18:27

Amazing communication and A+ service.
Gina was very helpful when my partner and I came in to purchase a used Honda Civic.
She understood that we were still waiting for an assessment from our insurance company - as we were unsure if we were getting a replacement car or a payout for our totalled car - she was able to hold the car for us and setting up a no obligation contract.
Thank you Gina for your service, we will definitely be back if we need another car!

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