Jellis Craig ShortStays

Could not book with them, they wanted an extreme amount of personal information on a booking.kept asking for more information. Very difficult to deal with, and we would never use their services now. Perhaps they should spell out in future all the personal information they require up front, instead of having us jump through hoops, only to then request the very personal information.

Incredibly frustrated with agents slow response, posting properties online which are incorrectly priced, or not available even when online the dates selected says they are available. It is false advertising! Check pricing with your landlords, how you think it is acceptable to come back to a prospective tennant and ask them to pay over twice the advertised price is incredibly unprofessional. Shame on you!

I attempted to book a 10 bed house in Sorrento through AirBNB for a womens group aged from 35 to 60. We have glowing reviews for all our other stays, but this mob seem to think they're something a bit special. We wanted to book a beautiful property with a pool (in the middle of Winter off peak), so we could get together. Firstly, AirBNB would not take the booking without a picture of me holding a picture of my ID, although have already been ID'd. Then Jellis Craig asked for ages of all the guests, so I provided a range 35-60, but they then wanted an individual picture of each guests licence to prove age. What's the use of using AirBNB with all our reviews, if we have to prove all this? While collecting this information, I asked for their public liability insurance, smoke alarm updates and carbon monoxide heater checks, they decided to not take the booking. CLEARLY client safety is NOT a priority when it comes to Jellis Craig Short Stays. NEVER AGAIN!

Disappointing experience trying to book two different properties. We were denied the first booking without any reason being provided. After putting in a booking request for another property, we were told two days later that the owner was going to stay at the house on the dates we selected. Why have the dates available on the calendar at all?

Additionally, email communication could be improved as I had to follow up on the status of both booking requests. The only positive experience was that Kate was friendly to chat to over the phone.

We have used Jellis Craig Short Stays for the passed 2 years now and highly recommend them. Kate and the team have always ensured we had the best service.

We organised a short stay for our anniversary through Claire and Kate, not only did they recommend the perfect property the local knowledge of where we could have a special night out was soo helpful. We even had a bottle of bubbles waiting for us when we turned up.now that is personal service! Keep up the good work, I have recommended you to all my family and friends.

Great service, communication and lovely properties. Kate was such a delight to deal with and made our stay one to remember!

At Jellis Craig Short Stays, we work hard to give our holiday home owners a property management service that aims for high financial returns and quality guests. We offer an easy-to-use booking technology, marketing across the multi-office Jellis Craig network, an annual rental review and a complete house and garden maintenance service including home cleaning (with linen renewal), pool, tennis court and barbeque care.

To ensure our guests have a memorable stay, our team also offers an exclusive concierge service. All properties are inspected before check-in, a ‘welcome gift’ is presented and holiday activities and experiences can be arranged at guests’ request.

Beautiful accommodation and amazing service, Kate was so helpful and made sure our stay was comfortable and memorable. The breakfast hamper was a nice touch.will definitely book with them again. Highly recommend. Thanks again Kate

Jellis Craig Shortstays staff are amazing
Very professional
Helpful
They definitely go above and beyond compared to the every day short stays
Everything was to the highest standard
Definitely be booking with them for my next stay