JB Hi-Fi

I am planning to planning to buy Samsung Ultra 24 today @ noon time.

The staff doesn't even know the promo of the product. The staff handover was terrible and the casher doesn't know what she is doing. It was not busy at all. No excuse Terrible costumer service. Need to improve.

Helping a friend buy a new Samsung phone today, who is an older person not Tech savvy. Called earlier and spoke to Morgan. What a star! Amazing Customer service. Kindness costs nothing Thanks again

A BIG thank-you to the team at camberwell JB-especially Adam who helped immensely with an issue with a product. Made the entire experience so easy.

Plenty of parking, they had the game I was looking for in stock when other stores had sold out

Quite likely the worst JB-Hi-Fi store in Melbourne. Reliably out of stock of all kinds of physical media. Apathetic (sometimes rude) staff who know very little about music and/or movies.

Gave up waiting on staff to remove the security protection on item I came in to buy. Will now buy on Amazon on Black Friday.

We were told over the phone that we could come check out a TV we wanted to buy as only the display one was available. When we got there it seemed they didn't have it and Nick really went out of his way to give us alternatives.

The staff here are not customer friendly. They also have limited knowkedge about products and are reluctant to follow up.
James lacked enthusiasm and Lachie was run off his feet but he lacked the knowledge too.

Very helpful and friendly service. A big thank you to James who helped me exchange a faulty pair of headphones right before closing.

Came all the way down from the other side of the city to grab a portable jbl which the staff confirmed over the phone I can get the one on display.but once I get to the store they refused to sell it. Very disappointed

Bought some Nanoleaf lights a few weeks ago, the staff were very busy and probably weren't focusing on the customer satisfaction aspect as much as they were under the pump, but after I got through the long queue and asked my queries, they assisted me promptly and professionally and I made my purchase with a minimum of fuss, pretty much what you would hope for with JB, prices were competitive and the guy at the door ensured everyone checked in for the tracker. Recommend

Unfriendly, unhelpful, unhappy staff. The one star is because I found what I wanted eventually but in an empty store everyone was far too busy to help.

Adele and Maddie serving at the counter were fantastic. Floor staff were short staffed, I couldn’t get anyone to help me so I inadvertently purchased the incorrect product, when I returned goods to swap over Maddie went above and beyond to help me, outstanding service, thank you Maddie.
Only 4 stars because not enough floor staff.

I will never buy from JB HI-FI Camberwell during lockdown their click and collect process was so painful, they haven't put a store phone number there and there is no phone coverage in there so I an search for it online, instead of giving me the click and collect phone number the rude employee told me you can find it online! I had to go down stairs so there I can search and make a phone call here starts the funny thing after making the call they told me you have to be in parking bay for collection we can't process your click and collect when you are a floor below, so I went up and the phone call was cut out due to lack of coverage had to wait there for 15 minutes till someone show up and show the order number to them so embarrassing!

Spoke to someone called Maddie (?) about finding a recipt for a faulty soundbar. She was incredibly helpful and courteous - she patiently went through a months worth of receipts to find the right one. 10/10 service.

Discriminating against customers due to their medical history. They never demanded to see my polio/hepatitis/measles vaccination history. Why start now?

Mistakes happen, things break, etc, etc, but pretty much without fail the service at this store is excellent. The latest example was today. Two members of staff - Jake and Steve - went out of their way to find a solution to get my item to me (a long-ish, slightly complicated story) whilst following COVID protocols with patience and professionalism. Thank you, guys.

Decent sized store, friendly & helpful staff. They did try to upsell with extended warranty, which is a little too "Harvey Norman" for my liking

Was served by Hayley shortly before going into lockdown and I cannot commend her more highly. Her customer service was impeccable. Came in to look for TVs and she really went above and beyond. She helped me find an alternative when my desired model was sold out. She helped us to ensure the safe transport of a floor model, rather than have to wait for delivery. She clearly demonstrated her knowledge and expertise in the field and, moreover, did everything she could to ensure a positive customer experience. She deserves some level on commendation at a company level and is an amazing asset to your team.

I’ve been into several JB Hi-Fi locations around the country, and this one had the most shockingly friendly team and amazingly helpful customer service I’ve ever encountered. Nice work guys!