Jaycar Electronics

Checked in-store stock online for a battery and it said it had several in stock at this store. Hence, I drove a reasonable way there. However, when I arrived the battery section shelves were practically bare, and the staff didn't care at all. "Oh, sorry. Go try somewhere else. "

8/7/23 Repeat customer the service and tidiness of the store is a credit to the team.

Bravo

Edit 9/7/23 Pricing is way out on some basics so worth a check before you purchase.

I cam to pickup items from counter for click and collect customer service very poor and rude not happy with customer service.

Update: store has a much improved layout, which puts the little bits and connectors etc front and centre in new easy-to-hunt-through racks - perfect for most of what I head to Jaycar in person for!
Staff have good knowledge of the store, and have been able to help me out with all but my most obscure questions!

Went in to get an input for a charger. Even though they didn’t have the product in store Stuart was very helpful finding an alternative solution for me. Great customer service.

Excellent help from the young guy who served me today (helping me find the soldering aids I was chasing)

Back at Jaycar East Brighton today, 16 Mar 22. Was only purchasing a clue of bucks worth of resistors but the guy who served me couldn't have been more helpful making sure I was buying the correct values

Trent and Stuart are always very helpful.
Trent spent some time working on a audio solution for my upcoming presentation.
With a great result.
His knowledge is great.

The staff were more than happy to answer, explain and help me find all the ‘odd’ items I needed for my projects, despite it being past closing time. Thanks again, fellas!

I was in the area and needed to pickup a car charger to charge my camera batteries while driving.

I checked on the website and found the product I was after. I called the store briefly before hand to check if the item was in stock, and thanks heavens, it was!

The team was really friendly and directed me to the product once I had arrived. There was a small drone that was on sale so I picked they up too!

I was very happy with the customer service I received from Stewart over the phone today. I urgently needed a new power cord for my monitor. I couldn’t find it online, but as soon as I explained my issue to Stewart, he knew exactly which power cord and connection I needed. He was very knowledgeable, helpful and took the time to explain how to order online to organise click and collect during lockdown.

If you need something the same day, they’ve got a very good selection, but all at a premium, and products don’t exactly command that premium. A better deal can near always been found on eBay if you can wait for shipping

When this app stops losing text I'll give a proper review. Store okay, returns policy still in 20th century, some rubbish, poorly selected items.

I had all my difficult electrical questions answered by Stewart and Trent, this helped me so much with my project, guys have some real industry electrical knowledge and saved me hours and hours of figuring stuff myself, thanks thanks thanks

For me, Jaycar provides a gateway to experiencing electronic concepts and allows me to experiment with so many ideas

One of the only remaining types of stores that caters for the DIY electronics enthusiast. Great range of everything tech.with competitive prices too. Highly recommended, knowledgeable, friendly staff.

Super friendly and helpful staff who know there stuff! They gave me exactly what I needed even with my very vague explanation.

I have been purchasing products from this Jaycar store for some time now. I would like to thank Trent for his customer service, knowledge and expertise on all the products. I managed to get my head around wiring up a AUX dual battery system to my car with some further help and advice from Trent and the products.

Great team and store. I will be seeing you again in the future for the snes system.

Jarrod

These guys are awesome. Brought my old sonos speaker down to them and they made it Bluetooth compatible, and got it working with my iPhone. Fantastic!

Our car broke down on the way to an event in a really unsafe spot on Nepean highway and Jaycar was the closest store in which we could get some help. We simply asked if we could please use their car park once we had already found a team of people around the street to help push the car off the main road. The boss/manager at Jaycar was rude, extremely inconsiderate and showed a complete lack of empathy as he was firm that we were not welcome at all to safely leave our car there as we were not customers at the store. He told us he would get our car towed away immediately if we were to leave it there (as i am writing this, it is a quiet sunday and there is literally only 1 other car in the carpark). It is very disappointing that we were treated with such appalling customer service in a dangerous situation.

If you want above and beyond friendly and supportive customer service I would definitely recommend trying your chances at Jaycar Electronics in Cheltenham instead!

There were 2 staff on duty (Sun, 5th Jan morning), both friendly, helpful and knowledgable. Thank you.