Infrared Sauna Repairs (Custom Saunas Australia)

Unfortunately I have not been able to contact through email, text or call. Mobile phone number fails.
Update. Alan eventually rang me from his holiday overseas and helped me over the phone, Very helpful

Allan was greatly helpful with the Royal sauna repair! He explained what we needed and how to fix it. Thank you Allan! From Sarasota to Australia!

Thanks for the great tips to fix a sauna on a recent job on the other side of Australia. Quick reply on youtube allowed me to make a decision fast to be done before the weekend. Customer very happy. Advice was spot on, would 100% use Allan for sauna repairs. Cheers.

I had the greatest experience dealing with Allan from Infrared Sauna Repairs, his help guided me through a difficult fault finding process that would not have been solved without him. A big thank you Allan.

Purchased a second hand sauna where previous owners claimed there were no issues. Had problems with the control panel but had the first sauna and was hooked. Next use it wouldn't heat. Found Allan's diagnostic clip on YouTube and after some coaching by Allan with a multimeter and a few photos the part was identified and sent interstate. Thanks Allan for reinstating an older sauna and preventing it from being a glorified cubby house or garden shed. Your responsiveness, knowledge and cost effectiveness is truly appreciated.

I originally found Allan and this company through their YouTube sauna repair videos. My friend had recently purchased a second-hand infrared sauna (not one of theirs) and we were having issues setting it up. I did some testing and took some pictures and on a whim decided I would email Allan and ask for his advice on what the issue could be. To my surprise I got a reply on the same day (I believe it was a Sunday) and after asking a few more questions and supplying some more photos Allan confirmed my suspicions that a new transformer was needed. I ordered the part from him (which is very reasonably priced, fast shipping and amazing quality too!) and after installing the part, the sauna worked perfectly!
I highly recommend this company for all your infrared sauna needs and Allan has been an absolutely outstanding guy to deal with.

We are in Cairns and we contacted Alan.he not only had what we needed he express posted it and when it arrived talked us through the install.cannot recommend him more.thank-you we are now enjoying our Sauna again:)

Highly professional and knowledgeable service for our infrared sauna. Will use again - thanks Allan!

Allan's went above and beyond to help troubleshoot the issue with our infra red sauna. I honestly thought it was beyond repair but Allan helped solved the problem cheerfully and promptly. We are enjoying having sauna's again with all new heat tubes and clean connections. Even the time/temperature display is working again. Excellent service.

Allan is an honest guy who only wants to ensure his customers get exactly what they require. He installed his own custom made infrared system to my Sauna making it a much better unit to detox in. As a result, the unit heats up much faster saving time for when I need a quick sauna. I highly recommend Allan for your next Sauna service or upgrade.

The service and attention we received was excellent. As we live rural we could only speak to Allan over the phone regarding repairs for our sauna. He took the time, gave advice and simple instructions and our sauna was fixed after just one phone call. Allan was courteous, polite and efficient. We very highly recommended.

Thank you Allan for your enthusiastic assistance in getting our sauna going again! We had been searching for someone to determine if it could be fixed or needing replacing but no one seemed to have a clue and most businesses were only able to advise on their own brands. In our case, Allan knew exactly what the issue was and solved it with a couple of very affordable, user-installable parts. We saved thousands by not having to buy a new sauna. I know of 4 businesses who are going to be so happy that your service exists! A VERY happy customer!

We had a problem with our Sauna Alan came out had a look a fixed it immediately excellent service.we have had our sauna for around 12 years and we seriously were thinking of getting a new one Alan told as he could refurbish it back to brand new with extras. OMG what a job all new seats heaters switches LED perfection we are so happy with the results nothing was to much trouble highly recommend.our clients will be over the moon. Rochelle Bayside Body & Spa

Alan did a fantastic job rejuvenating our sauna. We couldn't have asked for a better outcome. It looks amazing.new heaters, rejuvenated interior, full spectrum heater addition as well as radio and blue tooth. Alan was a pleasure to deal with.

It was terrific to receive such a high level of service. Living in a rural area posed no difficulty for Alan to accurately diagnose the sauna’s issue over the phone. He sourced the component, and provided easy to understand instructions to get up and running in no time at all. Alan was extremely budget conscious.saved me a fortune!
It’s worth a call to Alan to assist you, no matter where you live.

Allan provided exceptional service, found the problem with our Infrared Sauna and repaired it on the spot. Highly recommend Custom Saunas Australia!

Allan fixed our infrared sauna in no time at all, professional, courteous and an exceptional communicator, would not hesitate in recommending his services.