I-MED Radiology Network

Alex is extremely helpful and willing to go above and beyond to make sure I understood all the details of the procedure as well as sent a text to my phone to remind me and his phone manner is impeccable whilst also giving you a laugh - it's always helps when staff are willing to go the extra mile.

I gave our gp details for the mri results to forward to. They said it is all good. But it is so disappointing they didn't even note down the details, cost us 2 hours of our time. So careless. Doesnt have any compassion for the patients.

I visited here to get some tests done last month and found the clinical staff to be professional and quick. I was unhappy with the behaviour of one of the staff and let the business know the next day. The manager I spoke with was thoughtful, responsive and genuinely apologetic. I felt he really understood the importance of providing a culturally safe service to their customers and that my feedback was listened to. Really appreciated the great customer service as I know not everything always goes smoothly and it definitely made me confident to return here in future.

I came in for a CT scan and the receptionist was very calm and friendly, the wait wasn't too long and the person who did my scan was very professional and friendly. It was my first CT scan so having a skilled and professional person do the scan made it a much more pleasant experience.

Had a pregnancy scan last Monday at the cranbourne branch and the whole appointment was rushed and I was made to feel so awkward by the radiologist. Considering you are paying $250 for 15 mins of their time you would expect the service to be nice and welcoming especially for someone experiencing their first pregnancy and scans are such an exciting thing. I left feeling so upset and unsatisfied and did not get to enjoy the scan at all. The lady also pushed down my stomach with the machinery so hard that it was so uncomfortable, I’ve had two scans beforehand and non of them were putting so much pressure.

Overall a really bad experience and I would not recommend using this place.

To Dr Shandler, and team, Thankyou for the care I received from Carmel, and Claire. (reception staff)

I had two ultrasound tests over 2 weeks. Richard carried out both ultrasounds, while Dr Amber administered 2 Cortiizone injections, and the following week Dr Tim gave a third cortisone injection.
My shoulders are now functioning very well.

Tried to attend my appointment for ultrasound at the Cranbourne branch on high street and was told I couldn’t be seen as my referral was in my email and not paper form. This women had no ideas what my appointment was in relation to other than where the ultrasound would take place in my body.
I left in tears! People like her with nil respect for patients or the potential stressful a person may be feeling when having testing done should be stood down. This is not a quality provider. This is not a quality service. These are not quality staff. I have so many tests I need done which is incredibly overwhelming, the last thing I needed was a rude and stubborn women who isn’t interested in doing her job.
Considering the times we are in, surly services like these can be flexible and understanding of individual needs!

Had a lovely experience with this radiology. They accommodate me on the same day for testing and the customer service (Carmel) was exceptional. I saw Phillip and he was so friendly and did his job superbly. Would highly recommend them.

Very bad service. Never recommended. How come if patient just 5 minutes late by appointment so it’s late can’t get in and allowed another to in.
Even don’t want to give 1 star.

I will never recommend I- Med Radiology. I went there twice first at i- Med Dandenong and second was today at I- Med Cranbourne at High Street, as I had my 20 week scan. The customer servive at desk is so so unwelcoming and rude. My Radiologist was just busy finishing her job, she didnt talk to me, explained me any thing, when I asked questions, she was so rude, and told me to let her finish her work first. This is my first pregnancy, and I hated my experience. I was so excited as I thought today is the day when I will get to know my baby's gender, but my Radiologist MUSHKA, (thats what she told me her name, may be, the spelling can be wrong) WAS SO ANNOYING AS SHE NEVER showed any convern towards my request. I am kind of in a state of depression, as this is not what I was expecting at my ultrasound scan. Also, not to forget, the lady at the desk was so rude, I was told to take 30 mins break and have water and walk as, to let my baby change the body position, but I asked her if I can leave the building and come back she said anyways radiologist is super busy she wont be free before 45 mins, I left and after 15-20 mins she called me, I was driving and I could not answer her call, when I returned, she was literally so rude, with such a bad expressions on her face as if she is doing some kind of favor on me, and said, our radiologist got free and we tried calling u back. I literally took permission from her to leave as I was starving, I was in the centre from 2 hrs, and she showed no empathy. I really wish to write lot more but I am really not in a state, as this was my precious moment and it was ruined by my radiologist as well as the person at the desk. They dont even share the 3D scan of the baby, and I asked if I can atleast have a profile picture of my baby she very rudely said, you can click it from the screen. Like seriously? Please do not visit I Med Radiologist. First experience was also noy great, but this one was worst. I am in Depression because of this experience!
I visited as Neha Keswani, actual name on ID.

Unprofessional reception staff. Breached privacy by discussing confidential notes on referral with each other and questioning as to why a test was needed, loud enough for other patients to hear. It's not your job to question why a patient is having a test done when they aren't party to that conversation. Staff reported to Head Office. The most uncomfortable experience, will never attend or recommend this clinic. With that said, 5 stars goes to the radiologist.

We booked an appointment two weeks prior. Received a call in the morning of the appointment day telling us that they can not do the scan in Cranbourne but instead have to do it at Dandenong branch on the next day. You guys have 13 days to inform us.

I had an awful experience at the Cranbourne branch. My doctor suspected that I had appendicitis so I had the ultrasound done at the Cranbourne branch. The radiologist told me that my appendix looked inflamed and that I most likely have appendicitis. I was then told to have surgery for my appendix to be removed. It turns out that I was incorrectly diagnosed a few weeks later when the doctors at the hospital told me that I actually had an ovarian cyst and not appendicitis. I had surgery for nothing because the radiologist could not interpret the ultrasound properly. I am very disappointed and do not recommend this clinic.

Clyde branch I-med might have been a bad day for her but front reception absolutely no customer relations whatsoever. They were running half hour late no apology no excuse I had to cancel another appointment with another Doctor They need to realise people have other activities Your late fine but tell me on arrival

Carmel was so helpful and friendly. Highly recommend this place based on the customer service I received and making everything so easy. Thank you!

I brought my 4y/o daughter on June 17 after an xray on June 16; not knowing that an appointment was needed. The receptionist was helpful enough to book us an appointment later in the day but was told that she needs to fast. Not even water is allowed.

So we came back in the afternoon, checked in at 2: 15pm for her 2: 40pm appointment. Come 2: 50pm and my daughter is still not called. I approached the desk as my daughter has been wanting to drink water and I just want to have the scan done by then. I was then told the doctor still has 1 more patient to see and that they are technically just 5min behind the appointment. That would have been ok if it was me that was fasting. But it was my 4 year old little kid who has been such a good girl the entire day. Then the lady at the desk said that she will have a look what the doctor is up to, which took another 10min I think.

She then comes back to me with a printed letter that states that they do not perform ultrasound scans on kids below 5y/o. This is after personally booking an appointment in the clinic, they see my daughter and I am quite certain that they have my daughter's date of birth on file as I was asked for it in the morning and in the afternoon when we came back. She was telling me that they cannot scan my daughter after I deliberately deprived her of food and water for the entire day! Just imagine how you can say no to your child asking for a sip of water and at the end of the day it was all for nothing. My daughter was hungry and thirsty unnecessarily because of the receptionist's negligence. She was even suggesting that I take my daughter all the way to Frankston and book another appointment and fast her again another day! (which I was told by another clinic is not necessary for her age as she is too young to fast)

The lady was talking to her co-worker about her garden instead of actually wanting to serve customers I was standing at the counter for more than 3 to 5 minutes before she actually wanted to serve me

Was treated so poorly. Came in for a breast ultrasound and was told have to reschedule as sonographer is sick. I understand this happens but the attitude and rudeness from the receptionists was disgusting. Will be taking this further!