I-MED Radiology Network

I have done my X-ray at I-Med Epping on 3rd week of October.
Reception staff were not that friendly, when I was in the que they were chatting instead of serving the patients. Also I noticed that when they verify the personal details they are repeating themselves loudly, DOB, address etc. Everybody in the waiting room can hear the details of other patients, this is breach of privacy.
Also for the result, I have to chase them couple of times and reception staff giving wrong information. Look like they need more training!

I was sent a text advising that reports have been sent to GP, so I booked an appointment, organised a time off from work but when I met GP, he said they have not sent a report yet. GP asked reception to follow up & I am asked to go home. GP said he would call me once he received a report. Did not expect such a dreadful service from a private practice operator. What a waste of time. Shocker.

Wish I could give half a star for this place. Have been doing scans for my Cancer for 10 years. Yesterday while having my bone scan the monitor was left within my eyeline and I could see where the Cancer had spread. Very confronting. Never in 10 years had anything so amateurish happened. Cancer can be a mental demon as well as physical. This incident didn't help.

AVOIDDD! You will definitely find out why there rating is horrible when you go there.
Unfriendly reception staff, who cannot get a simple request right

The tech was also super awkward, coming here excitedly for an ultrasound which I have to pay for was such a bad/uncomfortable experience

Referred to I-MED by my GP in Prahran. Easy online booking. Good communication prior to appointment. Waited 5 minutes to be seen. Technician answered all my questions during Ultrasound. Very professional and friendly. At end of visit reception did my Medicare rebate for me. Only negative was I had to sit in waiting room hearing whining patients demanding instant attention.

The staff were amazing really nice. Anna at the reception desk was nice and very helpful acknowledged me as soon as i walked in. Also when i went around and got my MRI i was met by Jeff. He was very nice well spoken and very caring. He was very professional. I would highly recommend this place after meeting some of the staff members i met thank you.

The ladies at the reception are so rude and very unprofessional. They are poorly trained, should need training for customer service.

No one at the reception answered the phone for more than 10 minutes. Answering machine goes on with the recorded message. Very poor customer service.

Terrible.front staff good but tech staff unprofessional, rude, squabbling amongst themselves.and then they did it wrong, so I had to go somewhere else.

I-MED Radiology Network Epping, you cannot find a better standard of care 5 stars, I had just came back from an appointment, the receptions were excellent.
The Radiology's was even better I cannot find nor fault these guys, there services are excellent!
Wait time 15 minute. I needed the full due, X-ray both shoulders and both Knees.
230 Coppers rd Epping. You cannot find better than this.

Worst ultrasound place I have ever been to I have been to other Mia branches and had great service staff were rude the ultrasound for pregnancy was the most rushed one I have ever had lucky to be in there for 2 minutes early ultrasound not done properly to standard when I questioned him he said maybe I’m more experienced then others.
Was a horrible experience
Do not recommend plus they charge you for service that other Mia imaging branches do not

Reception ladies are rude and have no people skills Imed Epping
Trying to get through for an appoint took 3 days
Gave up on line and phoning had to come in to make appoint to be confronted with rude reception staff
Now sitting waiting for my appointment and watching how they speak to people is disgusting You need to look at staff you select to work at reception
These 3 staff members need to go to people skill classes

I had a an ultrasound done here which costed $150 out of pocket which I found that is fully bulked billed at SCMI in Epping, I had a referral and Medicare. Raised with them they said they can’t do anything about it as it is already done. I will raise this with my doctor and ask him not to refer as they charge for services which are free at other radiologies.

I Had My (DEXA SCAN (Bone Density) At Cooper Street Epping (I- MED RADIOLOGY) Last Friday They Did a Wonderful Job The Lady Who Did The Scan Was Very Polite I Ask The Reception To Send The Results Quick To My Doctor And They Send Them The Same Day. Thanks To All Staff Well Done.

Rude customer service and dead slow response in attending patients at the front desk. However my x-ray was pleasant and thorough. Happy with the examination.

Very rude customer service by front desk staff. Staff will benefit from some training to behave professionally and staff should be supported by radiology to have time off if they are having bad day:) customer service experience can be very pleasant if reception staff provide support to customers:)

I have called 7 times can't get through computer asked to live my number to call me back the call came back a very inappropriate times I couldn't talk asked for a new call back two days past no call back maybe I should call Capital Radiology

We had our 20 week scan here, which we we're obviously excited for. After reading the appalling reviews but having trouble finding anywhere else to go during peak COVID times, I remained hopeful our experience would be different. Front desk staff were amazing but our sonographer made our experience terrible. He barely spoke, after asking if I would receive photos of the scans, I was told the machine had no printing paper left (after also reading this in a previous review I wanted to make sure we'd get photos), he seemed he was in a rush, answering no questions & not explaining anything on the screen, mind you, this is not a free service, we paid for this scan & we left feeling sh*t.

Terrible customer service, front desk receptionist is the most arrogant person you will ever meet

Very bad experience with the same sonographer twice. Very disappointing, rude and arrogant nature. Never ever again to I med, i dont recommend this place to anyone, horrible place.