HOYTS FRANKSTON

Went to watch a movie but it was all self serve as I am not tech savvy I went home again, I used to enjoy going to the cinema but it looks like I won't be able to anymore.

Small and dirty theatres! Also the prices of food seriously can't be justified considering the hot food comes out cold and is extremely low quality. It's not to uncommon to walk into an empty theatre here and have to sit amongst someone else's trash.

Nicely updated to the standards you'd find at chadston. But when we're tickets so expensive! It's hardly an achievable family outing anymore!

Terrible design of the cinema. Was clearly designed to reduce number of staff required. How much did they spend on those 20 ticket kiosks that noone uses? Enough to give some kids a job surely if they had have thought about it differently.

You can't pay for popcorn at the candy bar. What?

Practical reality is everyone is forced to line up to buy tickets just before the entry to the movies. They have no staff and so big queues are the result.

More staff, less kiosks = more happy customers and repeat business.

Went in to watch a movie last night, our session was at 8: 40pm, and we were a tad late due to unrelated reasons, and we got there at 8: 48pm to buy some snacks only to be met by a young guy who told us “sorry were closed we pack up 10 minutes after the first session”, my response was “oh well that’s lucky then because it’s only 8: 48pm so we still have 2 minutes”. “Oh it’s not exactly 10 minutes after” was the employees response to which I said “well when did you start packing up then? ”, “about 5 minutes ago”, “so it’s not 10 minutes after the first session it’s 3 minutes after the first session? ”.

Safe to say we didn’t get any snacks from the Cinema, not that we were entirely disappointed, thanks to that young guy we saved ourselves some money by going to Coles 2 minutes away but that’s not the point, the point is if you’re meant to be open, stay open, don’t close early because you want to go home early or bang on home time, hospitality is about good service not going home bang on 9pm, someone at Hoyts should maybe let their staff know that in these difficult times when certain industries are suffering from low patronage that a business should be maximising all opportunities for income from all facets of the business.

New look layout is great, serve yourself drinks and popcorn, there's also a bar where you can relax and wait for the movie to start.
Reclining leather seats makes the movie experience really enjoyable.

Before the pandemic, this was a good place to watch your movies. The seats were comfy and reclining, giving you plenty of room to relax. The service was efficient and the staff were helpful. Would recommend when movies start coming out again and restricions are eased.

Great service, good vibe, comfy and pleasant seats, prices are reasonable as well. Great place to spend a few hours with family or friends or ever by yourself if you've got a few hours to burn, looking forward to it once corona clears up.

Terrible. They have 2 people serving for all snacks and tickets. Every person who gets served has some issue with costs or tickets so they are extremely slow. Can't believe there is service this bad for what is an entirely service product. Go somewhere else for your own sanity and enjoyment

It was clean the screan was decant sized and if you book on line to get your tickets, it works out to be a good price for a day out. We had a lovely time. All so another bonous the recliners are comfortable!

Seriously comfortable seats, and can't beat $10 movie of the week deals. My only negative comment would be; that the candy bar is quite expensive, compared to village's.

Hoyts provide you with best cinematic experience. The seating so comfortable and sound experience is good.

My favourite local cinema. The seats are leather and extremely comfortable, and as we are regulars, we get have got to know a lot of the staff, that always greet us "oldies" with a smile.

Can't book my tickets, tried borh - computer and phone, slow and not going to payment option. Was trying to call to cinema, but no one is picking the phone.

I go to hoyts in Frankston a lot with my girlfriend and the both of us have a really good time watching a movie on those comfy recliner seats and the staff are nice and helpful which is also nice. The reason why I didn't give all 5 stars is because the movies never start the time it says because there are too many pre views and ads so a movie always starts 20 to 25 minutes late which gets annoying

Best cinema in this area. The reclining seats are super comfortable and spacious. I love the little table next to each seat.

Not a bad place movie started on time, prices are pretty much the same as everywhere else but it's nice and clean and I would recommend going to this one if you are in Frankston

Love this cinema, seats are really comfortable and reasonable pricing.only problem is the parking besides that its one of the best cinemas in the area. 10/10.

Local, good picture theatre, comfortable, toilets always clean, everything you need with plenty of restaurants & bars if you want to do something before or after a movie

Brilliant!
Today I took my 3 kids to Hoyts in Frankston to see Toy Story 4 in the Xstreme Screen cinemas.
I'm amazed at how good it was!
Seats that recline fully, and raise your legs, wide girth at the back.
(For your typically "Fat Bottomed Girls")
All-in-all, a fantastic experience not only for me, but the children too!
Far better than village!
Thanks Hoyts! For a fantastic afternoon!