Holmesglen Private Hospital

Booked out of Holmesglen today after Heart attack.
The exit pharmaceutical briefing given by Katrina was the most informative and detailed I have received from any hospital. An extraordinary easy to understand exit and did the hospital proud. Well done

Holmesglen Private Hospital's day surgery crew is awesome! The receptionist is super welcoming, and the admitting nurse is on top of things. The anesthetist assistant knows their stuff, making the pre-surgery drill a breeze.

The post-op nurse is caring and thorough, ensuring you're comfy during recovery. The discharge nurse wraps things up smoothly. Plus, the vanilla ice cream hits the spot after wisdom teeth removal.

Attended ED on 16/9/2023. Lovely triage nurse who had a personality and sense of humour. In super quick to a bed where I was seen within 5 minutes by Dr David Maccora. Amazing doctor and bedside manner not just with me but other patients I saw. Promptly examined and tests ran before a later discharge. Highly recommend very good service.

Excellent hospital staff. My daughter was made to feel so comfortable and well taken care of!

It was my 1st time there and the reception who gave me directions to was so polite. Upon reaching, they were all very professional.

Have been here many times as an in patient, Infusion Centre and to see my specialists. Cannot fault the service at this hospital.

I recently spent 24 days in Holmesglen Private hospital. The experience from start to finish was excellent. I arrived in emergency after breaking my ankle on Saturday 8th July and was discharged on Wednesday 2nd August. Having not been in hospital for over 60 years the thought of hospital was not good. However, from the emergencey area to the general ward and then rehabilitation it was first class. The staff at all levels were perfect, all very careful with medication, infection controls and cleanliness. They were all working to hospital protocols.
The food was very good to excellent. Over 24 days I did not have one complaint, food always hot on time and very well done.
The picture here is of some of the staff having fun and enjoying their work. There is no doubt in my mind that we do not pay the nursing staff enough. I know many people who work outside the hospital systems who earn much more and don't deserve it. Well done to Holmesglen.the hospital comes highly recommended.

Recently went coupe of times to visit a friend, the staff was friendly, efficient, and almost all of them were warm, caring and helpfull.
At times they seemed to be inadequately staffed. I have actually seen nurses running to attend to calls.
Food quality and choices of meals were pretty good.

Facilities are excellent, admission and discharge process were smooth and quick.

Parking charges are very reasonable and could be a challenge at peak visiting hours.
You could find free short period street parking if you are early or are lucky.

Just had 2 upper wisdom terth out. Very good hospital. So clean, So Friendly. Dr.s, Nurses, Theatre Staff are so good and perfectly friendly, positive attitide.
Highly recomnended hospital.

A fantastic hospital which has treated my elderly parents and sister and now me.
I presented with Acute Appendicitis and was treated so beautifully from emergency into surgery and recovery.

My case was complicated, but surgeon Mr Mani Niazi was exceptionally skilled and saved my life.

Every step of the way I felt supported by the beautiful nurses like Hansini, Phillip, Harry, Sam and Anisa in ED. Even the food was great.

You have to pay $450 out of pocket to come to emergency here, but for my family it has been worth it every time.

I THOUGHT I WAS GOING TO DIE!

GP sent me to ED for immediate attention for a DVT.
I understand they have a fee ($450) you're told prior to treatment which is important.
However, I was discharged within 2hours, without meds, just a script in my pocket and given an opiate which makes you feel high as a kite, and in the middle of the night, ALONE.

I crashed less than an hour later, severe pain, vomiting and nausea. The clot had gone to my stomach.

Called ED, "sorry, no beds available now. "

The next 24-72hours was a nightmare!

I was unable to fill the script, the ED denied giving me my first dose of blood thinners, which is pretty standard daily care for in patients.
I was alone, severe pain, starting to panic, no sure who to call, it's 4am on a Wednesday.

I understand everyone's cases are different and unique. And not everthing is foreseeable.
That said, had they kepy me in just a little longer to obverse, everything would've been a lot different for me.

I have had day surgery here four times since it opened. I have never had anything but great things to say about the DOS team. It's an easy booking-in procedure upon arrival. Coming out of anaesthesia there is someone sitting by me. In the recovery area, nurses are always close by. I am always confident when going there.
HOWEVER, my wife recently went in for an overnight operation. We booked in at 7: 30am and sat in the waiting room. I had to leave at 9: 00 but my wife was still waiting and was not called in till 9: 15. The admitting nurse told her that her paperwork had been misplaced and so they thought she had not turned up. Really? After being booked in? Really? Had the nurse not thought to call out her name in the waiting room or ask the admin staff if she was booked in? They had collected the next patient for the same surgeon ahead of her, so her op was delayed until after 11: 45. Later, no one could find pressure stockings to put on her leg as required after an op of this type. Only after I arrived at 4pm and asked the head nurse on duty, did she easily find one. I admit, all this has not happened before, but it should not happen if the admin staff and admitting nurse were doing their jobs more carefully. Not good enough Holmesglen. You were letting the team down yesterday.

I was here for a very private procedure, 3 night stay. The nurses who looked after me, Harleen, Genevieve, and the male nurse Vish were amazing, they went above and beyond to ensure I had a good stay…. I hope they get promoted.

I am giving three stars as, not all the nurses were as accomodating. Also, the food was not the best. But, most importantly, when I was being discharged, the lady in charge of the ward, walked in on me naked (without announcing herself as a nurse so I had no idea who she was), and asked me to leave n get into the discharge lounge. She could clearly see I was naked, I just had a major procedure done to my private areas and had no idea who she was. She was very rude and just wanted me out of there as I struggled to get dressed. I told her my doctor said he was going to come down to advise me if something to which she replied “no he is not coming back down for you”. I found out later she had not even spoken to my doctor. Some privacy, consideration and patience would have been nice. If my surgeon was not at this a hospital I would never return here.

I hope the three nurses i mentioned above who made my stay very welcoming and were very helpful, caring and considerate are promoted.

I had the most amazing experience at Holmesglen on the weekend. Broken ankle. Staff were incredibly responsive and caring. I received the best care possible. A huge thank you to all staff

Last week I stayed at Holmesglen for a spinal procedure to remove a cyst. Craig Timms was incredible! A lovely surgeon that was kind, professional and genuine.
The nurses were AMAZING and they were so understanding of my anxiety. The staff were caring and I’d really like to pass along my gratitude for the way I was treated. Jess, Wendy and other nurses were compassionate, supportive, empathetic and I really appreciated the excellent standard of care they provided.
THANK YOU nurses in the Dennis ward. I honestly think the world of you!

My husband had spinal fusion surgery on 17.12.22. Pre admission we were advised he will be in hospital for a week and then rehab for a week. Day 3 after surgery my husband was told he was ready to go home. Even though we insisted on my husband staying longer and going to rehab we were rudely told that the bed was needed for other patients and he will be discharged. Day 4 after surgery my husband was bullied into signing the discharge forms even though he has limited English and no interpreter was called to assist with the translation of the documents. Even though we explained that there is no one at home to look after my husband because I am working the doctor simply said I will give you a carer certificate which was pointless because I do not have any personal leave. The hospital did not comply with their duty of care for their patient and he was not given any instructions from their physiotherapist as to what exercises he needs to do at home for recovery.

The food was terrible I, a chef wonder how on earth can they produce and serve you food as bad as that. The facility’s, doctors nurses 10 out of 10

Worst hospital ever money minded people asks people for money rather than how are tou please keep a board station only for rich people not for international people when they closed the border they didnt have people to work in any industry in any feild we are the one who are paying for your pension and medicare we also need to get services as equally as australia. Citizens pathetic hospital. Even they made us do unnecessary tests and when i went to monash they never did those tests on a daily basis they told me i need to do blood test every day and they did ct scan every day making an excuse every time. Shame on you they dont care about your health only money

I had a very good experience at this hospital via planned admission. The nurses were lovely, the rooms were clean and I was well taken care of. I’ve been admitted to 3 other different hospitals over the last few years and If I ever have to come to hospital again I will definitely choose this one.

Feels like as 5 star hotel, rather than a hospital with staff who are caring, organised, clean, respectful and expert