HeatCool / Fixed Group

Great Company to deal with from Sam who responded quickly to our problem and was able to provide us with a solution quickly he was our first contact. From there Fiona and Kim in the office who where also easy to deal with and solved any problems quickly and without fuss. The installation team of Connor, Nathan and Samual were on time and extremely professional in the removal and reinstalling our heating. All round very professional company.

Fantastic to have the team - Nathan A, Nathan B and Connor rip out our Evaporative Cooling and replace with ducted Air Conditioning and Heating - also Matt the sparky - Matt from sales for the quote, Fiona in the office and the guys were professional, on time, said what they were going to do and delivered - thanks so much - Felicity and Tim

Steve and his Apprentice came out today to Service my Heater, Was very pleased with the work they have done, They are nice friendly chaps that got on with the job, I would gladly recommend them to anyone The main interest was the work they came to do and thats what i like, Also the pricing is very good, Great Work Steve and Apprentice, Steve sounds a Master of Teaching to his nice Apprentice His Apprentice will learn well

We were extremely happy with the team at Heatcool. Mathew for his quote & good advice. Mal & Josh doing the installation. The team were professional, respectful & quick. Thank you Heatcool

Came next day after reporting a problem with my Bonaire Cooler. Rob quickly sussed out the problem; remote not shaking hands with the cooling unit. Rectified this and showed what to do if happens again. Also advised me to use well known alkaline batteries in the remote

Great company to deal with in all aspects.
On time.
On budget.
On the ball.
Thanks for the fantastic service, highly recommended

We had an issue with our Gas Log fire. A HeatCool technician came and quickly identified the issue - a loose wire. He also serviced our Brivis Gas Ducted heater and discovered that there were cracks in the heat exchanger. The unit was 16 years old so not unexpected. The technician explained the issues with the heater, showed us video of the cracks and discussed the repair and replacement options. We opted for replacement and a quote was provided within the next few days. The team arrived today and installed the new heater. They were very efficient and friendly. All work was completed within half a day. Excellent service.

Contacted these guys for a quote for replacing heating and ducts and response was immediate and job also completed super fast we are very happy customers

Dyron the technician was very thorough, quick and professional. I felt confident he knew what he was doing. 3 aircons were looked at on the roof and in the house, felt the job was done very thoroughly
Yvonne Dite

Technician visited to give quote for add-on aircon options. Inspected the property and told us that it was an old house and therefore difficult to put any sort of system on. Advised to get a quote/inspection from a different company. Said he would give me a quote for a system later on in the day/evening. Never heard from him or his company again. Disappointed in attitude, poor follow-up and unprofessionalism.

I am very pleased with the service and advice provided by Deen Pennycook for my gas heater. He is pleasant and polite also - a real asset for HeatCool.

I contacted HeatCool to repair a 27year old obsolete Vulcan Power House ducted heater. The enquiry was handled efficiently and pleasantly and a prompt inspection arranged. The serviceman arrived promptly and with emphasis on Covid 19 safety requirements and attention to cleanliness, effected a repair utilising equivalent industry parts. The entire operation from enquiry to payment was extremely efficient. This firm deserves to be highly recommended for their response.

I have an older Cannon Canterbury gaslog Fire, that came with a house I moved into about 9 months ago. Well it gave up working smack in the middle of Stage Four COVID lockdown, in the middle of winter. My major source of heat just died on me.
After a couple of weeks of being redirected and misdirected by other supposedly full service heating repair companies (while I shivered under an increasing mound of blankets), I was finally put onto HeatCool as the Cannon specialists.
Well I just want to say thank you to HeatCool for seriously excellent service, communication, and follow up. Not to mention a great repair job.
To Fiona in the office for doing her best to schedule appointments and track down and speed up parts delivery for me, and to Steve for being so skilled and effective in servicing and repairing the fireplace. The job involved a service, and gas seal check, then removal and replacement of the dead ignition. All done when promised and in a surprisingly short amount of time. Hey presto.instant heat!
Thank you.
Just Thank You.

Contacted HeatCool on the day. Service arranged for afternoon and completed very effectively. Service was on a Central Heating system now 40 Y/O. Replacement parts not available for a unit of this age. Relative parts dismantled and cleaned and reinstalled effectively. Both service men - Jamie and assistant, who's name escapes me, were very efficient, and well prepared for any eventuality. Very pleasant young guys who left me very pleased with their work and approach. Would definitely recommend HeatCool based on my experience.

We have used Heatcool over the years to service our 25 year old ducted heating furnace and always been happy. The latest service identified unsafe cracks in the unit and they recommended a new furnace. Service booked, examination completed, recommendations offered, unit ordered and quick installation today all within a week. The friendly consultation and installation from Jamie was excellent. Thanks Jamie and Heatcool. More than happy to recommend.

We appreciated the efficiency with which Ciaran handled the job and we also appreciated his courtesy and friendly manner.

Really professional operation. Kept me advised, on time and the consultant Stephen was super helpful. I would recommend and use again.

The gentlemen was very friendly and efficient and carried out his work in a professional manner.
Many Thanks

We are building a new house and I called them to get their opinion on a few brands for Gas ducted heating but the person on the phone (a lady) was unwilling to share their opinion/recommendation and asked me to do my own homework. Its not something I was expecting from a professional company.

Today I had the boys out to replace my 25 year old heater, They were here on time and so fast and nice, The office staff was so helpful when I called and had it booked in straight away for me. Thankyou Kathy for all your help when I was in need to have the heater replaced,