Harvey Norman Dandenong Factory Outlet

Not as cheap as you'd think as the name suggests. Would recommend checking $ online for the item you're considering.
Was looking at a fridge and found that the discount wasn't worthwhile (ironically I then went to the HN around the corner and picked up an ex-display unit for better value).

First time and the last time,
Bought a fridge with Harvey Norman and already experience a disappointment customer service. We paid $100 for a fridge to be delivered to our home and the delivery guy didn’t have any motivation to bring the fridge (76 cm) in as he said the door was too small (front door dimension is 80 cm). I came to the store and had an agreement to delivery the fridge the second time for $50, I know we take the loss there!

Today I take half a day off, even take the front main door off to ensure there will be no excuses from the delivery guy.

Surpr didn’t even bother to give me a call (as requested to their manager), stared at the front door and walked away while I was working at home in the living area.

What a bunch of scam, their managers informed to call me back for an update but nothing has been done!
They said they would delivery the fridge tomorrow morning.

Stay away from these money suckers.

Robert

We got a great deal on a great fridge from a great salesman who listened to what we wanted. That resulted in him getting a quick sale and us getting a fridge that met our needs and it only took about 15 minutes!

Can't get over the absolutely wonderful service give to my husband and I by Colin at HN Clearance Centre. Colin went above and beyond to make sure all of our needs were met and his advice and knowledge on products is unbelievable. Do your self a favour and visit this store and make sure you ask for Colin

It's definitely worth a visit and look around if you don't mind a scratch or dent or end of line product.
Go in knowing your prices, and you might walk out with a bargain

Looking at fridges didn't seem like the discounts were a reflection of the cosmetic damage

Thank you Harvey Norman for the excellent customer service.
My French door refrigerator/freezer and dishwasher was delivered on time today by 2 very helpful, polite, friendly young men.
Nothing was too much for them helping me.
The salesman Ross was also very helpful showing us a good range of what we needed.

Friendly and fast service.
Great discounted prices, even got it cheaper than the displayed price. Saved $500+ on a dryer with a few little scratches, new in box also available.
Would definitely go back.

Good service, these guys let you look instead of trying to push you. They are very knowledgeable. Great bargains to be had.

Great place, lots of savings, on big ticket items. Fridges, washing machines, ect.
Very helpful, friendly staff, not pushy

Spoke to the girl on the phone today about paying for my item with a gift card. She said it couldn't be done, even though I have paid for 2 items prior the same way. Asked to speak to her manger put me on hold, then said her manger was in a meeting. Asked her again to try again.low and behold it worked! Didn't even apologise was so rude after I said we had missed communication still didn't apologise and then hung up the phone on me. Absolutely disgusting service. I then rang back and told her it was not acceptable hanging up without even acknowledging her mistake an apologising. I deal with customers everyday and I have never spoken to anyone like that in the 30 years I've been in customer service. Manger needs to teach her a few lessons in customers service. Disgusting!

The delivery guys were fantastic. Nothing was too much trouble and they even put all the little sticky floor savers I had on the feet of the 3-piece lounge suite. There was also a part missing from one of the cords and they organised a replacement straight away. Excellent delivery service.

Ross was exceptional. He was extremely helpful and knowledgeable making the purchase of appliances easy. Great service and a good range of products.

Got railroad by staff member, pressured / conned to buy fridge, followed around like a vulture. 1 year ago; still not happy. Will never go back, friends as well. AVIOD COMPLETLY. DO NOT ENTER

MANAGER ROB is the rudest guy I have ever came across, doesn’t have any patience at all. As a customer I have full right to ask questions and visit the store as many times I want. It’s not your Dad’s store mate. Learn some basics, I think he needs to be sent to school again.

Robert at this store was SO incredibly rude and I would never go to this store again. The customer service here is horrible. He started argument with me such a rude guy. I would not give even 1 start if I had the option!

Avoid this store!

Very bad customer service, the manager said he'll call the police because we asked a lower price on a dish washer. They are not a genuine outlet store and shame on them for being a Harvey Norman. Pure vulture and no customer service after you have handed them the money. Plus they don't do refunds for change of mind, don't get scammed just because they are using Harvey Norman name. The good guys and JB Hi Fi have way better customer service and deals.

Seriously looking for a bargain, then march right on in to any other shop, I would suggest JB because that actually do discount when you ask them if you can do a better price. With 2 employees in the shop, assistance was non existent, when inquired about the clearance centre higher than retail prices I was given a glib "yeah it's like that" answer, do yourself a favour save your money and go somewhere else.

Called in during pandemic, lots of fingermarks on items on display, YUK, no social distance, could leave quick enough

Staff member was literally following us and hiding behind fridges so he wasn’t seen. Extremely pushy and rude. Overheard another staff member yelling at an elderly couple because they weren’t interested in purchasing something. The price of some of the items were cheaper in the actual Harvey Norman store next door.