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Happytel

Address K09 Waurn Ponds Shopping Centre, 173-199 Pioneer Rd, Waurn Ponds VIC, Australia
Phone +61 3 5243 4530
Hours
Monday09:00-17:30
Tuesday09:00-17:30
Wednesday09:00-17:30
Thursday09:00-17:30
Friday09:00-20:00
Saturday09:00-17:00
Sunday10:00-17:00
Website www.happytel.com
Categories Mobile Phone Repair Shop, Cell Phone Accessory Store, Data Recovery Service, Kiosk, Phone Repair Service
Rating 4.2 30 reviews
Nearest branches
Happytel — Bayside Shopping Centre, Shop K043, 28 Beach St, Frankston VIC
Happytel Melbourne Central — Shop GD0K1, 300 Lonsdale St, Melbourne VIC
Phone Adore Chadstone - Huawei collection point / Happytel — Chadstone Shopping Centre, K036A, 1341 Dandenong Rd, Chadstone VIC
Happytel Westfield Knox — KM13/425 Burwood Hwy, Wantirna South VIC
Similar companies nearby
Dr Boom Communications — Shop 937A, Waurn Ponds Shopping Centre, 173-199 Pioneer Road, Grovedale VIC

Happytel reviews

30
Sort by: date highest rated lowest rated most helpful
Chloe
09 November 2023 11:21

Fantastic service, needed a new screen protector and they gave us the best option. Awesome shop highly recommend.

mills
09 September 2023 8:51

Lifetime warranty on screen protectors. Replaced mine in under 5 minutes. Fantastic service.

Jennifer
09 February 2023 3:19

I accidentally dropped my phone in the walkway near Hapoytel - a piece had fallen off the camera lens so I took it to the kiosk and they fixed it immediately, completely free of charge! I’ll definitely take my phone there for repairs, screens, etc.

Madalyn
04 February 2023 8:14

Was told to keep my receipt as my screen protector would be covered under a 2 year warranty - 2 days later is cracked on the edge from basically nothing at all but general use, I return for them to say they won’t honour their warranty…2 day product! Customer service was disgusting and she even DROPPED MY BRAND NEW ELECTRONIC ON THE GROUND, causing stratches and wouldn’t replace the item I paid $80 for…better service elsewhere, don’t wasted your time.

wendy
27 January 2023 12:10

Friendly helpful staff service was immeadiate.
Got a screen protector for my new iPhone with a 2yr warranty and a military grade clear protector at an excellent price
Thankyou will be back

Kailan
13 January 2023 22:39

Fantastic service, installed my phone screen protector to perfection. Will definitely go back!

Amelia
07 January 2023 17:11

Don't come here for a phone screen or service. I bought a protective screen after asking for a strong one, the staff placed the screen. Not even one month later the whole screen had lifted, even my cheap one prior lasted over a year! When I went back to the store for help I was told I should've purchased the extra warranty or whatever for the screen to be replaced for free - to which I responded I was never offered such a thing and the staff member just said oh well I can't help you then and wanted to me to buy another screen. Definitely going elsewhere, waste of time and money!

Amber
21 August 2022 10:16

Fantastic staff! So helpful.nothing is too much for them! Will always shop here for my phone needs in the future! Highly recommend l!

Kyle
06 June 2022 8:23

Great service, lived up to their warranty promise no questions asked wouldn’t go anywhere else.

Bronte
24 May 2022 21:45

Had a fuzzy speaker and was told at another place I needed to replace the loudspeaker for $140. The kind lady at Happytel offered to clean my speaker and if that didn’t work we could discuss other options later. I thought the cleaning service would be around $30 so I was pleasantly surprised that the service was free this time - I am sure to come again if any other problems arise, thanks again!

Joe
03 March 2022 6:17

Replaced the screen protector on my iphone and they promised a replacement within 2 years if something happens…. Went back nearly after 1 year to get the “FREE” replacement as there was a crack on screen protector.staff told me to wait…. Went there at 1645 and waited nearly 10 mins…. Then the staff came back and told me to come back the next day as it was nearly closing time! Great customer service…

Garry
19 November 2021 2:22

I have a Samsung Galaxy S20 Ultra.
It developed a problem where the charge cord would not clip in any more, and kept falling out.
I had been to Telstra and they told me there was nothing they could do. It was broken. I had to buy a new phone.
I came to these guys and they happily had a look at it for me. 5 minutes later it was fixed and has never had the problem again.
Awesome, friendly and professional service.

Ali
05 November 2021 19:46

Great service for a battery replacement, threw in a free deep clean and my charging port is as good as new!

Kathy
10 May 2021 6:32

I went to other stores first, but they are not very helpful. The lady in Happytel fixed my phone and saved all my data. Can't be happy any more. Thank you so much! Highly recommend

Daphne
11 April 2021 10:49

Excellent customer service. Came here to fix my iPhone 8 and the staff here are professional and efficient. Would 100% go again!

Minsun
21 March 2021 8:17

I got a problem with my phone and they sloved it. Absolutely helpful and friendly staff. You guys are amazing thanks:)

Elpy
26 January 2021 18:13

Really odd. I took my phone here to get a new screen Protector, which the girl said they had and it would be 20mins. She told me to go do something else instead of waiting, so I did, then I came back after the time she told me and another woman said 'oh the other girl said we are out of stock for your phone. ' made no sense given they had also told me that they do them in a machine to fit all phones. Also very rude she didn't check first before making me go off to basically kill time when I may as well have just gone home. I don't care how busy you are. Just have some common sense.

Nathan
01 July 2020 16:40

Wonderful people and great customer service. Phone was fixed on the spot. I will happily travel from Lara to Waurn Ponds to use them again.

Pepperrry
03 May 2020 11:41

Brilliant service, staffs there know phones well, provided me heaps of suggestions. I bought a otherbox, the price there is the lowest I can find so far.

meds
12 April 2020 1:18

Really happy with the services they have provided. Technical knowledge all up to date. Solved my phone issue on spot, would highly recommend.

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