Haidilao Hotpot Boxhill

I think I have a hotpot addiction. The red packet candies are under the table. Also Coco was an awesome waitress

We had a blast at Hai Di Lao for my mum's birthday. The food was delicious, especially the hot pot soup. It was so flavorful and satisfying. We were a big group of 12, but they accommodated us well. They even gave us some free snacks like crackers and chocolate fondue, which the kids loved. And the popcorn machine was a nice touch too. Our waitress, Momo, was amazing. She was friendly, helpful and attentive. She made sure we had everything we needed and took our orders quickly. She really made our experience even better. Thank you, Momo!

On 11.23, at 5: 30, the guests of Channel 39 hereby commend Miss Junlan. She is kind-hearted and provides good service, leaving us with a wonderful birthday and experience. I hope Haidilao headquarters will reward this comment after seeing this comment, and the front desk lady and manager will also be very nice that day.

The best service in Haidilao Hotpot俊蘭 is the best waitress! We are so appreciate for her service! Pls ask for her!

Haidilao has to be hands down the best hot pot joint in town - from the tasty broths (highly recommend the tomato and pumpkin soups!), the huge variety of dishes, lots of complimentary sides, and the exceptional customer service!

The venue is modern, spacious, and perfect for families, and the set menu is great value-for-money if you’re dining in a group! Will definitely be coming back!

Hotpot experience so good at affordable price. Ambience and sitting are comfy. Superb toilet, clean, equipped with soap, lotion and even mouthwash. Very modern design and Chinese feel atmosphere when u get inside. Free birthday song from the restaurant personnel. Don't forget to order the girl dancing noodle. Enjoy the free noodles and make your sauces plus free fruits too.

My friends and I visiting Melbourne decided to have dinner here and boy are we glad we did!

I must start by saying that the service is fantastic! Staff are regularly checking in with tables and overall very friendly.

Ordering is done at the table via iPad where you can order a variety of meats, soup bases, drinks (alcoholic and non alcoholic) and even desserts.

The food we had was also great quality and really tasty. We had the spicy chilli and Tomato soup broths with a mix of pork, lamb and marinated beef meat cuts, as well as noodles and some bok choi and mushrooms. The portions were just right and we left feeling a hundred percent satisfied.

Definitely worth a visit if you're feeling for a good feed and excellent service

Very meticulous and considerate service. Excellent birthday party venue. The staff are very friendly and the food is very fresh.

I have been to different branches and their service are always great.

Ingredients are fresh. Half portion is a great option for me so I can try more different foods.

Best hot pot place I've been to in Melbourne (and I've been to a few). Hotpot is 5/5, but the level of service, attention to detail and customers and overall family friendly atmosphere is second to none. Had my toddler daughter get a bit upset and the staff there noticed and gave her a toy to help settle her. Magnificent job staff. Will definitely come back for more.

Always has a great time at Haidilao Box Hill, food is great, thanks to the lady Song Yu who served our table, A+ customer service.

So special with TOPTEA huge fruit tea, make the hot day little cooler. Thank you for your kind services, 宋羽:) #HAIDILAO BOXHILL