Grill'd Windsor

A safe bet for a tasty and filling burger meal at Grill'd. Good location on Chapel Street.

Grilld product Is always consistent no matter the location however the staff here seem pretty lost, spoke to the manager about something wrong with our order and laughed and shrugged it off. Not only that failed to communicate with her staff about the ongoing issue after us following up. No great.

I have been to Grill’d all over the country and this is by far the best burger from them I ever had, whoever was working tonight is amazing! Thank you
Also the service was next level good and these workers deserve appreciation

Long time customer ordering multiple times a week for 4+ years.
However yesterday was a very poor and unprofessional experience and I will not be returning for some time, will be going to the next closest store.
I ordered a "Brie Chick" slider trio burger, as well as chips with a dip.
I waited approximately 20 minutes for my order and whilst waiting was very disappointed with the staff, all far too layed back, talking very loudly with a lot of swearing. Not a professional work environment, clearly not taking much notice of orders as mine was ready and then sat there for 5+ minutes with nobody realising it was ready and calling out my order (I was sitting directly in front of the order pick up counter)
After then going all the way home I realised that my order was incorrect. I had in fact been given 3 beef sliders which I cannot eat and did not order.
I had to drive all the way back to the store and park. I informed the staff of the mistake and understand mistakes can happen but I was not apologized to once, but told this was my fault as he said I asked for "classic" as that's what she docket said.when I did not, then being told well he repeated the order when entering it, which he may have but with the loud music I did not hear.
He then told me this was again probably a mistake because he heard classic. 'b r i e - c h i c K, and "classic" don't sound in any way the same to mistaken I don't think.
Reluctantly went and explained what happened and finally re made my order correctly.
Upon pick up no apologies at all, gave me back the same bag with the same now stone cold chips. No attempt to make up for the mistake in any way and acted the whole time as if it was my fault. Have ordered the same thing for 4 years and only once had another stuff up, where I was treated completely correctly with the appropriate compensation and apologies.

Not the way to treat loyal regular customers.

Great service, owner came and chatted with us about the meat in the burgers. Was absolutely delicious. We will be back.

Im a big grill’d lover but was highly disappointed with this experience. Chips were cold and undercooked. Chicken was extremely dry and bland. Found the service disappointing as waitress was very rude and had a foul look on her face when serving our food. Do not recommend.

Ash was amazing. Very friendly and accomodating for me and my 10 friends. She took care of us and provided us great service. Atmosphere was good for what id expect and the prices were very reasonable.

This was my first dining in at Grill'd instead of taking away. The food came out cold, but I l had no energy that night to ask or say anything. I ate as it is.

Had a small birthday here. Was my first time here. Food was delicious n juicy. Staff very friendly n food arrived fast. I'd be eating here again

Guys, I order from you regularly and you always, always stuff up my order. So bad. I wish there was another Grill'd closer because it's been truly astounding how you can get it wrong each time.

The staff at grilld Windsor are so helpful, professional and upbeat. My studio orders grilld every Friday, with such a large order they never make mistake and put in every effort to help me. The place is spotless, the vibe is immaculate and the staff are all great particularly Cyrus the manager. Thank you grilld Windsor for always nailing our lunch!

Delivered cold. Chips were soggy. Buns were stale.

Edit: Definitely got sick from their food.

So firstly I would like to say that I eat at Grill'd all the time and order from various Grill'ds in Melbourne through the Relish app.

I also rarely make reviews, but the way I was treated tonight I couldn't not speak out about.

This is now the second time in a fortnight an issue has happened with my delivery while using the Grill'd app for deliver.

However, this time it showed on both the app and my email from Grill'd that my food had been delivered, however, I called the store at Windsor and they confirmed that my order was still sitting there.

However there was nothing I could do except send through a feed back form here (wait days again for a refund) and reorder another meal for delivery.

When discussing this your team leader/assistant manager was speaking to me and I then asked if there was a manager who could refund me straight away. I then over heard him in the background rudely and sarcastically saying “she will only speak to a manager, assistant manager is not good enough” and then both this gentleman and the manager Ash sarcastically laughing.

When I then asked Ash for the male assistant managers name as I wanted to leave a review. She then paused and said Travis, which I didn’t remember him saying was his name.

I then called back your store and spoke to another employee and asked the name of the managers working and he stated Sean and Ash. I asked if a Travis was currently working and he stated there was not.

In addition to me now have to place two orders to get my delivery and double the wait time. I was not offered any apology, compensation, and lied to and laughed at by your management staff.

Summer sunset is one of my fav on the menu. Grill’d is my fav burger restaurant in Melb.
By the way the staff here are very nice

Exceptional service and frendly staff, cleanliness & hygiene beautiful clean food and amazing flavour, beautiful restaurant and most of all amazing management experience this year. Please experience Grill'd Windsor.
I love there food, soo tasty and guilt free and best restaurants experience

Friendly staff and actually seem like they are happy to do their jobs (quite rare with fast food joints). Burger was perfect, got one of the Wagyu one, chips and a Pepsi. Not disappointed at all, being a chef and having a good amount of experience in the industry so my standards are fairly high.

Staff here are super-friendly and helpful! Love Grilld burgers, always - and this one exceeded my expectations. It was amazing to see the powerful female characters painted on their walls.

Will definitely recommend and will definitely visit again. I am attaching a picture of their Simon Says burger

Great staff both times I've been. Tried the impossible burger and it was surprisingly good. A little on the expensive side though. I've had the beyond before and Ivr got to say it was better. Why did it leave?

Cool place to enjoy the juiciest burger you have ever tasted accompanied by the crispiest potatoes with a mixture of herbs and of course with the most fast and smiling staff.

I tried Grill'd for the first time. I was quite excited to visit this place as it was suggested by many friends. I find the chips and the sauces were really great. They had good variety of vegetarian dishes as well. Burger was okay-ish as it wasn't as per the hype but nevertheless I enjoyed the overall dinner.