Greenvale Medical Centre

Worst service. Staff don’t know how to differentiate booking a face to face appointment with a Telehealth appointment. They take pre-payment for the appointment and the Dr never calls you.

Worst! Slowest reception medical centre- they don’t follow appointment times! Nearly an hour waiting with a toddler - kept being told we are next only to have everyone go in before us even though we had an appointment! What’s the point of having an appointment? ! Worst service ever!

Service was never great but now they don’t bill bill either so there is no point going. Why pay for services that aren’t good?

Dr Sadaf Latif from our experience does not take the time or care with patients who have questions or concerns but rather seems to hurry you along to get paid and get you out the door. Also billing private fees for telehealth appointments of which last less than 5 mins and are also more than 1 hr late! And not to mention all doctors in this establishment run 30mins-1hr+ late without fail. Even forgetting appointments. Would not recommend this clinic. They have serious work to do before I would recommend Greenvale to anyone.

Extremely rude receptionist would not let me get my blood tests results without paying more money. Time to move on this medical clinic has gone to Hades

I have attended this clinic for many years and find the staff to be professional and caring
Any doctor that we have seen has been thorough and courteous, and the nurses there are great at their job and empathetic

So disappointed with this Medical Centre as they can’t even email you, also you call to make an appointment with your Dr and they give you someone else on top of that no Bulk Billing…Ridiculous

Worst clinic I've ever been to in my life. Wait times can be up to 1 hour, and now they offer mixed billing and tell you different prices to pay each time, the receptionists have absolutely no idea how to answer any questions and the clinic stinks. Got charged $100 for a 10 minute appointment and was told it was considered a 'long appointment's what a joke. Don't come here under any circumstances, not even for medical certificate.

Dr. NASHRIN NAZIM is extremely rude, arrogant and unprofessional. She speaks to patients in a very condescending way and lacks communication skills. Very poor bedside manner as well.

Super rude male answering the phone, he sounded young and was not respectful when I simply called asking if there’s any chance I could make an appointment for today, he answered with “I don’t even know who you are, tell me your name first” in a very rude tone. Very disappointed.

I don't think any of the doctors here are fit to practice based on my experiences here. I was left with large dark scars on my body after the doctor pressed the liquid nitrogen much too hard onto my skin. I had it done many times before by other doctors and they had never been so rough. The reception is truly awful and make you not want to come into the clinic in the first place. One nurse in particular was absolutely horrible when I was having my blood drawn. She was so impatient and unsympathetic towards me even after I explained I have anxiety and blood being drawn is stressful for me. Additionally, none of the doctors seem to know what they are talking about and have trouble communicating with their patients. I had to explain three different times that I need a referral but they kept nodding and tried to send me out without one! I would very much implore the owner that is responding to all the reviews on here to spend that time investigating the doctors and their qualifications, because I sincerely doubt that anybody here conducts themselves within a practicing state of conduct. This centre has been reported multiple times to the Health Complaints Commissioner to no avail. Bottom line here is just to stay away and find another clinic - any is better than this one.

What's the point of being a gp of you don't take new patients?
I've come twice now in the past 6 months.

Recommending any other place over this place. So pathetic
Non of the staff is good from front reception to the doctos

After waiting on hold for 22 minutes I decided to go up and make my appointment, No one waiting, the light was flashing the receptionist was just too lazy to pick it up. Not good enough!

The doctors were great but the nurses really were fantastic. I needed to see them daily for a fortnight an they couldn't be more helpful

I went in waited an hour, the doctor told me to do a test, i was told i would get the results in 3-4 days. 3 days later i called and am now told it will take 3 weeks

They call themselves a Medical centre, my son is very sick and they refused to book him in because he have a fever, they don't understand that covid is not the only disease in the world.
There silly answers was sorry we can't get him in because he have a symptom.
Doctors should be ashamed to service in this unprofessional Medical centre.

Absolutely pathetic is the best way to describe this place. After working all day Saturday I called to speak to a dr regarding a tooth abscess and that I required antibiotics. I was told no one is available because they were closing in an hour. Now my face is swallow like a balloon. Thanks for caring. No wonder you have terrible reviews. You should be closed down as far as I’m concerned. Obviously they couldn’t care less. Consider yourselves lucky the minimum is a 1 star rating

Very disappointed in how the clinic is operated, workers have communication issues booked an appointment for my daughters meningococcal vaccine yesterday, after waiting half an hour was told the nurse was in a meeting and that l had to wait a little longer. 15 min after l went to check what was happening was told the nurse had gone home waited 45 min for nothing. Made an appointment for today again got there early told them what had happened the day before they said ok take a seat waited half an hour went back to reception to see what was happening was told the nurse is very busy with care plan and that they don’t know how long l will be waiting. I told them same as the day before my daughter needs to go to work, like they cared, l said if the nurse is very busy why did you give me an appointment then no answer, left there without getting my daughters vaccine done, will go to another clinic have had enough with this clinic

Teribble!

Called for appointment and it’s the only clinic in the area which is refusing to see patients and only offering phone appointments im a local and a patient which I see my doctor. Told themI need to be seen personally, Then she says Im not even elible for a phone appointment havent been in the clinic for 12 months which I Told them I was overseas. They are rude no apologies at all! I wouldnt even give a star 0 from me! Just pathetic!