Goodlife Health Clubs

Don’t go here on a ongoing membership, you will lose money if you aren’t committed to going, cancelled but have to pay extra money even though I don’t go

Can you guys please get a decent cleaner in at least twice a week to clean the toilets + showers and fill up all the soap dispensers? Also turn on the fans for once it’s hot as.

I had a great Personal Training session with Josh today, I got a message from Josh a few days ago and got offered a complimentary PT session as a birthday gift, I think this is one of the great benefits for the gym members so I took it, the whole session was about an hour and it includes a brief questionnaire, Josh asked about my general health and fitness conditions, which is super important for making personalized fitness plans, and then when we got to the actual workout we did hip thrusts, he was so encouraging and kept giving me challenges, thanks to him I realized how much stronger I could be, I absolutely got so much more confidence afterwards! And then we moved on to other exercises, his instructions was very detailed and patient, and helped me learned more about fitness than I knew, overall it was an amazing experience and I really appreciate it!

While no doubt the gym has plenty of issues with basic things - the one thing I can’t fault is Monday lunchtime Pilates with Beverley!

Can't contact anyone by phone either for billing enquiries and keep getting additional charges with no explanation. When I joined the gym it was new and very clean and then it became disgustingly filthy. Clothes and used personal products left showers, muddy shoes worn into showers, locker doors falling off, rubbish left in the change rooms, cleaning wipe dispensers empty or not working, water filters on drink stations clogged so the water flow is very slow. There was an effort to improve the cleanliness but it was never as good as when I joined. What started out very good - I guess to get memberships up - is now just very average, probably because they have enough members. When I reported issues to the staff they just said contact head office. What started out really well has become less than enjoyable.

Joined less than a month ago and I've already cancelled. Lots of reasons including luck of total transparency when signing up! During their May20 promotion where there were 2 weeks free. I was under the impression that they were totally free. BECAUSE THEY CALL IT A FREE TRIAL! Come 2 days ago I was told that my card would have to be charged because the 2 weeks FREE TRIAL comes WITH A 7 DAY COOLING PERIOD OF WHICH YOUR MEMBERSHIP WILL BE CHARGED AFTER THE FREE WEEK. TRIAL! Are you kidding me?
A trial is a trial not a way to FORCE people to join your gym after offering them a 'trial'.
I was also told I could bring a friend for one free day. Come the day which was on Monday public holiday, I came in only for my partner to be asked to go back. Apparently, you can't bring them on weekends or PH. I wasn't informed this prior. We drove all the way there, and he got turned back even though the gym wasn't busy. No sense of consideration at all. I paid my full month because I was told I had no choice since I signed up. I just wanted to be out if this place! I was told it was cancelled and nothing would come out I'd my account. I called their direct access only to find out I had 96 dollars due to be direct debited tomorrow, even though I've made my full payment and cancelled my membership. AVOID THIS GYM.

I have rediscovered my love for the gym with Ringwood Goodlife it has really good equipment and the staff are friendly especially the PT training

Great equipment, extremely clean, friendly staff and good atmosphere.
Lots of aerobic/anaerobic classes eg Reform pilates.
Highly recommended.

Out of the 3 gyms I've been to in my life this one has made me the most comfortable. There's a large variety of equipment, designated areas for certain exercises and all the facilities I require. I'm not that sociable and don't like to be talked to or looked at while working out, this is the first gym where any and all interactions haven't made me uncomfortable. The PT's approached me while I pulled my awkward workout faces and offered help, despite being a little busy I can always find a space for me. They have contacted some friends of mine without my consent and signing up was a little confusing and I had to ask a lot of questions to understand the T&C's properly. It is a bit expensive, and can get busy in certain periods, but I think it's worth it for my needs

Sami is very good sales representative with good sales skill and patience. I will highly recommend him to everyone who wants to join Goodlife

Slimy time-wasting salespeople

I was going to join anyway but this guy wasted 45 minutes of my time telling me:

a) best thing about the gym is you can use it any time
b) I’m getting his last special discount code which he shouldn’t be giving out (same rate as the website at the time and worse than the current rate)
c) limited time offer of no payment for 2 weeks (you still pay for the 2 weeks you use btw)

Just be honest and if you’re genuinely trying to help throw in a no joining fee or literally ANYTHING of value otherwise you are a negative value add time waster

Only just signed up a month ago and the staff have already made me feel welcome.
The main thing I like about this gym is how diverse and broad spectrum of people you share the space with. Even being quite bellow strength level of the majority. I still don’t feel too inadequate. Well, most of the time anyway. Honestly I’d highly recommend Goodlife and I don’t throw those words around regularly.
Even if you’re unsure, they always have their trial periods you can get for free to dip your feet in. I will critique one thing however: the water pressure coming out of the taps to refill water is extremely low. They could do with looking into that but so far everything else I have seen and experienced has been top notch

Goodlife Ringwood is probly the best gym I've been to.
Love the atmosphere, gym and changing rooms are always clean, equipment is very well maintained and the customer service is great.
It just feel like a very homely gym if you know what I mean.

Very bad customers service, it's not reliable club, after you join they won't care about you but your money. Won't recommend any friends to join this club.

Most friendly and helpful reception staff and personal trainers.
This gym is super hygienic and has a lot of machines and workout classes available. I always look forward to coming.
The bathroom lockers don't really work too well though.

Staff discussed my personal details without my consent to another member, found out from an external party. Raised issue with manager and head office, no response, don't feel comfortable ever attending there again, I've tried to cancel my membership, and they are not helpful and don't seem to care about my right to privacy and confidentiality.

Large, expansive and filled with staff who are happy to help with any needs. I recently started going and I've noticed how large it is! If you want a facility that is local to the Ringwood area and has a spacious environment, GoodLife is the best choice!

Kept taking $30 a week out my account after I had canceled and continued to for the next 6 weeks without answering my calls. Membership was only $22 a week

One of the best gyms. Has heaps of space and equipment. Clean spacious changing room, toilets, showers and even a sauna. Easily beats the competitor next door with prices and facilities which are worlds apart. Anyone on the way to work or returning from work to fit in gym, this is the best with its lockers showers.

Making it impossible for me to quit, despite passing the minimum term on the contract.
Manager was condescending when dealing with me, and took nearly a week to call me back.
Not impressed.