Goodlife Health Clubs 24/7

Goodlife was once quite a clean, organised and modest gym. Staff seemed pleased to see your face walking in the door and when weights weren’t placed back in the correct position they’d have a period of time throughout the day to rearrange everything. However recently the gym’s etiquette has been extremely poor, early mornings and late nights sessions have had me wondering whether the gym is a viable option for my safety and comfort, groups of random teenagers seem to casually walk on through the doors, smoke elicit substances in the toilets and trash the entire gym. I’ve heard from multiple members that their phones and personal items have been stolen and there was little to no help at all from staff, the toilets are disgusting, weights are not clean and are visibly dusty, benches are not wiped down and there is literally mould growing on the roof. As of my recent visits a numerous amount of machines have been damaged as well and until there is a feasible level of change regarding the security of personal possessions and the well being of gym members, I do not intend to return nor would I advice anyone to sign up.

Speed camera on Mossfiel Dr, leading to Goodlife Health Club in Hoppers Crossing. Hubby and son both were fined. And Club always packed. Needs to go very early in the morning.

"Free quarterly coaching" as part of the higher paid membership. Don't expect to hear from anyone until you cancel. Then they're going to contact you a lot offering all types of free deals to get you "back on track"

The cleaning of toilets and pool area is must very unhygienic and untidy management must take some steps

Great place to stay healthy and fit for all ages.
Personal trainers are very professional and friendly specially Mr Dharshik Mohan is an excellent personal trainer.
Reception staff members always welcome with big smile.
I got happy birthday wishes on my spacial day.
I am really satisfied, happy and proud of being the member since last 4 years.

Staff are friendly but pathetic and gross place and old equipment…not sure if this place ever gets tidied up….

Good price for what you get. People never put equipment away and workers don’t do a good job tidying the place. It’s giving lazy. They finally fixing the shower near the sauna after 2-3yrs:/

Very unhappy with the service. Incorrect information provided when joining regarding cool off period and the free personal training session offered as part of joining is pointless. It took a long time to even get assigned to a personal trainer and by then the cool off is exhausted. Maybe the paid one is better but I would not dare to try it. They do offer quite a few freebies once you decide to cancel but until then you are just exhausted with all the calls.

Came over from New Zealand end of 2022. So far im loving what this facility offers with 24 hour exercising. Only wish the spa and sauna could stay open later.

Great gym. But billing is an issue and always has been with Goodlife given they use a third party direct debit system. Overcharging has happened previously and again recently.

Good sized cardio area downstairs and weights gym upstairs. Usually not too many people so not a big wait for the machines. And one of the only Goodlife's in Melbourne with a SPA as well as sauna, and shallow recovery pool (just no steam room).

Horrible past experience (2018) and it has come back to haunt me in the form of debt recovery. Its funny how all the track and record suggests the outcome of several phone calls made by the business were "No answer". What are the odds of missing all communication? Please be careful with what this gym has to promise and how they go about fulfilling their promise. In the end, the onus will be on you to do all the run arounds and businesses like these will reap monetary benefits. I will never recommend Goodlife to anyone. Terrible customer service. Poor management.

I have been coming here for past 3 months. I have been Going to several gyms over past 5 years but I couldn’t get motivated. Thanks to staff for their easy going attitude but mainly to my gym instructor - Raven Smith from whom I take 1 class each week. He has brought a change in my body and my work ethic which o didn’t believe before I had. It’s really at the end upon you and the person who motivates you … give it a try and thank me later…

Really not upkeeping their equipment and facilities is making this place less enjoyable to come. I'm happy to stay but would recommend others to go elsewhere in search of quality.

UPDATE: Still no progress on the steam room or the update on the shower next to the sauna. Some fans are broken. Equipment starting to disappear. 2 stars now.

Genuinely really awful service and very gross facility. Machines are old, and because the gym is quite old too, the bathrooms are mouldy even over the overwhelming chlorine smell and nightly cleaning it still trigger my allergies. The ladies room, which was my main reason for joining, is small and has a camera in it too so not very ladies only.

Very bored staff whenever you come in to ask them questions they could care less but are super NICE when you join. You can only use the pool before 8 and after 6 and a random hour on Tuesday because they rent it out to a swim school, so you’re better off somewhere else for that “perk”.

Gross managers when they call you even though there is an issue with the debitor they use. Tried to settle with the debitor twice for overcharging me even when my bank statements prove there were funds but it’s like jumping through hoops while the manger is condescendingly blowing up your line. I plan on terminating my contract to join the other newer gyms one of the other newer gyms in the western suburbs. Please be warned it’s just old, smelly and not worth your time unless you get a really really cheap deal.

Please provide proper instructions for the people who use SPA and POOL. Many of guys with wet and dirty clothes came from gym and just jumped into the water. Some of them with normal underwear soak up themselves. That makes other people feel sick!

I’m with this gym for last few years. In a small place they’ve all the facilities available. Despite few issues I found staff members always work hard to make things available to his members. Staffs are very friendly and welcoming. Keep up the good work.
Thanks

This is one of the oldest gym in the entire Melbourne. The machine's are so old that its making noise while using the treadmill. It is one of the most unhygienic gym that looks so vintage. The restroom floor was filled with water and looked like it has never been cleaned. The lockers lock were broken. There is literally no maintenance done.

Absolutely the best place to train after school, the trainers are friendly and kind, and I overall had a great experience!

I will not change my rating until this gym buys another 6Kg dumbell. There has only been one 6Kg dumbell on the rack since I've started my membership and I haven't seen it replaced for 6 months. Really frustrating not being able to use both, will change review once the dumbell is reunited with its pair.