Geelong Travel

Looked on their website and saw they were open until 4.30 on a Saturday, went in at 2.00pm and found the door locked and a lady sitting at the desk, knocked on the door and got a closed gesture, didn't even bother to get out of the chair and maybe book me to come in another time, I'm sure this person mustn't have been the owner, I wanted to book a 4 week Europe holiday, Well done Geelong Travel, great customer service, I'll be sure to tell all my retired traveler friends.

Professional team, great service and good knowledge of travel. This team know their stuff - highly recommend.

I was referred to Rita as I wanted to support a small travel business after the pandemic.
I asked if I could pay bpay and had a conversation about it and then I get home to read the paperwork and there's no option for it. I call and email and call to be be told- we don't offer it.
Then she forgot my travel
Insurance- (even though I had already paid for it, then questioned that I hadn't asked for it) (which again we had a lengthy conversation about due to my camera gear I take)
Then I was supplied with the insurance for more countries than I'm going to.
Luckily I didn't pay for the extra country added as I had already paid.
I then emailed to ask about what/if any visas I needed to travel though the transit countries.
No response.
I also called to ask if I need the covid details now for the countries I was visiting and her response was- "well I don't think so? "
The lack of confidence and care was poor to say the least.
The ENTIRE REASON I book face-to-face is to receive these extra service details you don't get when booking online.
But I may as well have done it myself as I didn't get any additional care or service.
I've travelled overseas prior to covid a lot, and I've never had a travel agent like this.

Great service from Nick. Everything explained clearly and all our questions answered. Thankyou Nick.

Excellent Service! Will recommend to everyone, my favourite consultant is Janet Kizan knows all the answers to your questions

Excellent Service! Will recommend to everyone, my favourite consultant is Janet Kizan knows all the answers to your questions️️️️️

Clem, these guys were super firendly and got back to me real fast. Check them out for yer next trip, you know it makes sense.

Without a doubt the greatest travel agent in Australia or possibly the world!
15 years I have been going to Geelong Travel and not once did they send me to the wrong country lol.
All jokes aside do not go anywhere else but to Geelong travel……5 star service.

Extremely happy with the service at Geelong Travel. The best Travel Agency that we have dealt with.

We have dealt with Loreta on a handful of holidays, pricing has been to our budget and she has been fantastic very professional, also with the latest Tempo Holidays we where in Europe and had to pay for a couple of our hotels twice, Geelong Travel where great and paid for our hotels, they made our holiday enjoyable, I am great full for that.

Can’t thank these guys enough for helping us to book our family holiday to Bali, from flights to accommodation. We had the pleasure of dealing with Marcail and she has been nothing but extremely kind & helpful in answering all our questions and finding us the best priced accommodation & flights. Thank you so much for everything! We are all looking forward to our holiday to Bali ️

Thank you Geelong Travel for your help with our recent travel problems. A great local company who care for their clients. 100% recommended. Lynne and Margaret

Worst service ever.stood at the currant exchange window for 10 minutes while about 6 travel agents walked past me.they were all also walking around the office eating pizza.completly unprofesional