Geelong BMW

Great experience from Geelong BMW. Bought a demonstrated model and Geelong BMW arranged to deliver it for me to NSW. Fergus made the process easy & smooth.

Faultless first time BMW Service Centre experience. Couldn’t fault it. Had a lift to and from work. Completed in just over 2 hours. Washed and vacuumed. Couldn’t have been more impressed with the service from start to finish.

I found Geelong BMW very helpful and organized, the stuff a very perlite and friendly.
I will recommend your BMW to be serviced at Geelong BMW

Always a pleasure dealing with Geelong BMW, Fergus in sales is a gentleman to deal with a long with their service department to back them up.

I felt comfortable with the reception. Darren was helpful in explaining how BMW was interested in installing some pedestrian safety features which wasn't the VicRoads standard. He explained that it would be convenient to install the software or to upgrade it at a specific fee. I chose to maintain current safety features. Overall, the conversion of car service was like the steering wheel needed a particular service to silence the noise. Darren has ordered the product from Germany & would call me back for installing. Thanks to Darren for an assuring future with BMW & thanks to Kameron for assisting me with updating my mobile phone ANDROID into my car.

Fergus and the team at BMW Geelong were incredible. I was mucked around by another car maker for 16 months - I understand the supply chain issues but to have been strung along for so long it was great to see BMW don’t seem to be just taking endless deposits on cars they cannot deliver.
The car itself is fantastic. Along with the after car sales and delivery service provided. Fergus has checked in several times to make sure I am happy with the car and that I was able to set up the endless amount of personalised settings to my liking. One very happy new BMW driver. Thanks Fergus and BMW Geelong.

A+ Service.
Always happy and pleasant and nothing is too much bother.
Thank you

Always easy to arrange and servicing is completed in a timely manner. Car was washed but for the 2nd year running no tyre shine/paint applied which would complete any clean.

The staff are amazing Emma in mini is really good and will look after you and makes you fill very special, would recommend this place give it 10 out of 10 experience. Thank you. Had car service there and stll amazing would recommend this place to anyone very happy.

Found them easy to deal with & happy with the service. Professional & informative. We're very happy with our purchase.

From all dealings with BMW in several locations in vic, in my experience Geelong BMW service has been outstanding every single time. I love dealing with them.

Very skilled and professional team. Very honest advise and always delivered my vehicle before agreed time. Happy to get my car serviced at Geelong BMW.

Service department at Geelong BMW is the best experience I have had dealing with a dealership attached service function. The team care about outcomes for customers, attentive to keeping you informed and looking to get the best value for the client $. I am based in Melbourne but take my car to Geelong to have the team look after it. I recommend others consider doing the same.

Very easy. Picked the car up at my house in Richmond, left me a car for the day, and dropped back the fully serviced car the next day. Couldn’t be happier with the service.

Exceptional customer service - I had the pleasure of dealing with Kameron Benjamin and in keeping with the times that we live in, all our dealings were virtual. Kameron’s prompt response to all my queries, investing the time to brief me on my beautiful car and follow up calls are to be commended. I cannot recommend Geelong BMW highly enough. Thanks for the awesome experience Kameron and I’ll be back in 10 years to buy my next BMW.

Emma R.made our purchase easy! Great communication, extremely efficient and supportive through the entire process!

Professional and friendly service from Kameron, Luke and the other staff, who made buying our BMW i3 a very enjoyable experience. Thanks to you all.

Vey terrible customer service by Joel, Chris, and Service Management Team. Chris got angry and furious when I asked him serious of questions, Chris said he is losing his patience on me as customer and they kept me till 3: 00pm while they promised to give my car at 1: 00pm. When I told Chris my 4 years old child in in hot weather for 2 hours. Chris said I don’t care about your child. He told the management he didn’t say it despite the two ladies at reception heard him saying that. When I submitted my complaint to their manager James and phil both have supported him and didn’t listen to me. They told me don’t bring your car here for service despite I have got service package with them and I have been their customer for the past 6 years. They are not honest at all. (ZERO CARE ABOUT CUSTOMERS AND ONLY CARE ABOUT MONEY).

As always, easy and straight forward. No fuss. Workmanship is top notch. Can’t recommend Geelong BMW enough! They just make it all happen.

Have an issue with a puncture that these guys did not properly repair, been back 3 times only to be told most recently that if they cant fix it we will be responsible for new tyre. Been to a couple of tyre specialists and told that the puncture was poorly repaired in the first place and should have been good for the life of the tyre. Not exactly standing by your workmanship or good customer support