Gainsville Furniture

Brilliant customer service, went above and beyond to accommodate my needs! Highly recommended

Beautiful furniture from Gainesville. Purchased a TV Entertainment Unit with Belinda @ Thomastown who was fantastic to deal with. Product is beautiful, delivery faster than even expected with great communication from purchase through to delivery. Unbeatable customer service and product. Thank you.

Exceptional service from Bailey at the Nunawadding store. It took us several visits before we committed to purchasing beds & Bailey always went above & beyond to answer our questions & help us without ever making us feel pressured.
It was a great experience. Congratulations to Gainsville on having such amazing staff.

Great service with my warranty claim. Spoke to Charlotte regarding my dinning chair frame broken, Charlotte found my order on their system and advised me what to do re warranty claim. She then emailed me and organised a replacement under the warranty straight away. Very happy with Gainsville's warranty provision and thank you Charlotte to make it so easy to get my dining chair replaced. Thanks.

Great service, thank you Debbie for the follow-up. Can't wait to receive the bedroom set

* please note that this review has been resubmitted as the owner decided to publish my private information ie my full name when replying to my original post. I have since received my product*

I bought from Gainsville earlier this year and was told it would be delivered end of March or possibly April. I have it in writing. It’s July now and I have not received anything. We have called numerous times and left messages since April and have not heard back from Debbie who sold us the dresser as she is always ‘unavailable’ (and also somehow unavailable to call back). The only person who has given me a relatively satisfactory answer and emailed me is Stephen who has given me an estimate of July but the last time I called (end of June) it was not confirmed. Needless to say, their customer support is terrible and they are scamming potential customers by telling them a much earlier delivery date than actually anticipated.

I have experienced an amazing customer service from Gainsville and Charlotte in particular. She always kept me in the loop regarding the progress of our sofa. I was amazed how accurate were they with the delivery time frame. Charlotte is extremely patient and is always happy to answer all the questions with a lovely smile. I was super impressed with Gainsville's professionalism. Keep up the great work Gainsville.

Have always liked the quality and choices at Gainsville. The staff at the Southbank store are very approachable and helpful. A highly recommended store for furnishings.

We have had a really unsatisfactory experience with Gainsville Furniture. We purchased a Marble dining table only to find that, after some time, the glass has shattered through no fault of our own. When raised with customer service, we were accused of dropping something heavy on it - would the marble shatter if that were the case. We have now had to pay for a replacement which we are still waiting on 3 months later. Extremely disappointing coming from a luxury furniture store like Gainsville.

Super happy with the level of customer service I received from the Southbank store, the team was helpful and patient throughout my shopping experience and I was surprised at how many items were stocked ready to go! Thanks Rick and team, I’m extremely happy with my new lounge suite.

Sales girl was following us around like we were going to steal the furniture! Give your customer some space to look and decide.

It is not my first time dealing with Rick from Gainsville Furniture at Southbank, He always delivers a great customer experience, knowledgeable, approachable, accommodating. I got a great advice and am looking forward when my purchase will be delivered to my house. Thank you Rick!

Amazing furniture that is only surpassed by the amazing people who work at Gainsville. Shout-out to Darren (service), Andrea's daughter and everyone else we deal with at your Southbank shop. On the back of your stylish furniture and wonderful after sales support, we are planning to order another bed for our son, this week!

Stephen is an absolute gem, he was patient, understanding, and sorted us out with a sofa that had to be replaced and then refunded. The store offered a full refund for the problems we experienced.

We bought a bed from Gainsville and are very happy with the quality of the product. However, what really sets Gainsville apart from their competitors is the after sale customer support we received. There was a minor item missing and after emailing the store they responded immediately to offer assistance. Charlotte was polite, helpful and managed to locate the item and post out as soon as possible after lockdown. Thanks Charlotte!

Excellent variety of furniture and wonderful customer service by Stephen. He was really very knowledgeable and trustworthy.

We have purchased a lot of furniture from Gainsville, the design, quality and the customer service is world-class.

I highly recommend them.

Extremely disappointing with the level or service and management follow up with my damaged couch. The management are extremely unprofessional and have not even had the courtesy to contact the customer back after such a major defect in my order. I waited 6 months to get my couch. The order was simply rushed and the quality of its finish is appauling. It's not worth the amount of Thousand of dollars you spend and the level of horrible service. They treat you with no respect and just another number. I'm extremely unhappy with my purchase and will not shop again at Gainsville Southbank. The staff where so nice at the start just to get the sale and afterwards don't even care nor wish to help you resolve your issue. Management just expected me to wear the issue and simply said this is how we design our couches. They where never informative enough to tell you about the simple things that matter to a customer.

After looking online at Gainsville’s furniture we decided to visit the Southbank store on a Sunday. As we entered the store we were greeted by Nikaela, we spent about 2 hours in store looking at everything we wanted and when we were ready we asked for help. Nikaela was great to deal with, she spent a lot of time with us explaining everything and making suggestions about all the products we enquired. No pressure to buy or telling us that the sale ends next week and to put deposits down like many other stores we visited did. We emailed our house plan that day and everything we discussed was drawn in so we could see how it would look and where things were to go. Everything was made very simple for us. We visited many other stores and we didn’t get the same treatment instead it was the same over and over again just pushing for a sale. Everything we wanted was made pretty clear, a lot of choices and colors were offered with different products. After spending about 2 weeks with Nikaela exchanging emails and phone calls we then got the final price for everything and we have decided to furnish our whole home with Gainsville furniture. We have paid our deposit and hopefully we have everything by December/ January
Customer service was the best i have had from any furniture store.
Regards
Don

Following my post in June, Stephen Nasr from Gainesville sent me an email on 29 June 2020, advising that the lamps were ready for delivery and I would receive them soon. Its now been a month with delivery yet to happen. No other word from Gainesville, no apologies or acknowledgement. The lamps we bought won't mean as much now coz the memories of the frustration caused by this purchase will linger. Thank you Gainesville Furniture, the management and staff.