Freedom - Ballarat

Hi Freedom,

We purchased the Osmose buffet and a lounge set on 26 Dec 2021. Walking around the showroom was an amazing experience, I have to say you did really well there.

Everything started going downhill after that. A gaping crack arrived with our buffet - something that could have been easily avoided if anyone had bothered taking it out of the packaging and checking before sending it over.

Because there's only 2 of us and I have a torn shoulder tendon, it was extremely difficult for us to assemble the first time round. When we asked for the exchange, clear instructions were given for the replacement unit to come assembled. Much was promised on the customer service end, again, information was not passed down the communication line.

In the end, what was originally a 12-3pm delivery ended up to be 530pm. Why? The delivery guys showed up at the wrong address (seriously, I have no idea who does the scheduling). When they finally came, 1) delivery drivers were unapologetic and 2) did not have assembly instructions on their docket.

Freedom, I don't even know what to say. A beautiful storefront and walk-through experience but it ends there. Wasting our time and disappointing at every chance. Never again.

This used to be my favourite place to buy sofas although I've noticed the prices are up there with Harvey

Make your choices wisely, customer service is non existent after purchase. No contact numbers, only online. All replies have been from a bot. Over 9 months waiting for action on a product they agree is faulty.

Still waiting for a human person to contact me.

I have had the worst experience ever shopping at this place the service is the poorest iv ever had I think they should look at getting new staff

Not often do I give five stars but Freedom Ballarat truly deserves the rating.
All the staff were friendly and extremely helpful, nothing was too much trouble including exchanging items we had previously bought on Click and Collect.
A special thank you to the store manager Luke who went above and beyond to make our shopping experience extremely pleasant.

It took me after 5 months of waiting for a print. I had to contact them to tell me sorry not manufacturing anymore

Loved the experience. Good quality furniture and accessories. The service was helpful directing you to what you were looking for.

Staff at Freedom Ballarat were outstanding. Could not have been more friendly and helpful. Will definitely shop here again.

Freedom furniture has beautiful furniture, however the dispatching process is really abysmal. I have waited for 4 weeks for my furniture to arrive, and it is still sitting somewhere in the ether. In the last 2 weeks, I have been SMSed and called multiple times by Freedom and Unitrans, with different information given to me each time regarding the furniture's availability and delivery. Currently, they have no idea when the furniture will be available, despite having told me 3 times previously that the furniture will be delivered tomorrow. What a disaster.