Fossil Store

Amazing customer service, from when I arrived in store I was served by a lady (Amelia) she was so helpful and informative and great customer service very friendly. I will definitely be back. Thank you Amelia

I recently bought a crossbody bag from fossil dfo essendon, Which happen to be on further 30 % further discount. (I made a payment without being told it wont be exchanged or refunded). I found the bag to be a bit smaller and wanted to exchange for a bigger size. I called them for that matter but the girl talked very rudely nd refused to offer any exchange or refund. I am disappointed by their customer dealing.

I have been to this stores couple of time and the girls there are amazing. Their customer service is on top of the world. Especially Chandana is amazing. I went there to buy one watch today but her customer service was that amazing I ended up buying two watches and a wallet instead. She is very welcoming and charming. Showed me couple of options too for the gifts I was looking to send back home. The other girl Chole was amazing too. Fossil always have good choices but their staff at this particular store is best.
Thank you

Sheree has been phenomenal with her customer service. We bought 3 bags super happy with them.

Shaun really give me a good recommendation on the watch! Great service. Well done fossil team

Very nice collection of watches and customer services is amazing. Especially Isuru is amazing. Highly recommend.

Sheree and sean provided us with best customer service and made our day. We will come back again and again and also will recommend others to come to this store. True gems of the company. Highly satisfied.

Got a lot of great collection in watches and bags. Huge shoutout to Sean for his excellent customer service!

Great shopping experience. Sean did a great Service! Showed us great options. Will definitely visit again.

Vast variety of options to select watches and bracelets only bettered by Sean’s customer service! Best place to purchase:)

Worst service ever. Manager of the store denied changing batteries on a Saturday because of Black Friday. Asked $20 for battery replacement and then team member charged $12. I am a loyal and regular customer of Fossil for more than 8 years.

Great service today with Sean. Thank you for being kind to laud kids and also for taking the time to help me with my choice and for answering all my questions!

After experience with my Fossil watch a new update which wiped off all my data and features I was furious, upset and angry. Came to the store and the team looked after me like family.
Jamie in particular is impressive, was prompt to get on the phone to discover a way to help and see to it. I couldn't be any more grateful Thank you from the bottom of my heart.

Jamie at the counter was amazing. Made the entire shopping experience worth it. Ended up buying two watches.

Satisfied with customer here +
Christian was very helpful, professional and accommodating. Excellent deals in store. Will definitely come back! Thank you.

Very poor service by the staff member Chloe
Lazy and annoying approach towards customers through out the shopping
Great collection by fossil
Brought 4 watches and accessories because I am great fan of fossil
Unfortunately left the shop with great disappointment due to her poor customer service.

Aswosme customer service from Swarnim. He helped me to sort out the requirement from a customer like me, who wants a particular watch with a particular strap. He helped me above and beyond.

Swarnim and Sheree were absolutely amazing. Provided my partner and I with excellent customer service, went absolutely above and beyond to help us find our 5 watches. Can’t recommend them enough. Great example of outstanding customer service.

Natasha, brandy, Rita, Tash these guys are wonderful and friendly with customers with excellent service. Highly recommend

Absolutely exceptional service, enthusiastic staff always welcoming newcomers. Positive environment for everyone 10/10

Sean was my service assistant, great bloke!