Forever New

Steph was incredibly helpful, giving me one-on-one assistance to find the perfect pair of work pants. Even though I didn't make a purchase this time, usually resulting in an unfriendly goodbye, Steph was so friendly. I'll definitely consider coming back to this store in the future.

Would not sell me the dress I had hunted high a low for (I already have it in another colourway) because I cannot collect it in person. Apparently it would cause too much confusion in the Forever New system - basically refused to let me buy directly via Mastercard and would not transfer to my local store at my expense! VERY disappointed and frustrated. The poor excuses offered clearly indicate weak systems in place and lack of care for the customer.

One of the workers here was extremely lovely and overheard me talking about how I loved this dress I was trying but thought it was a bit too much to be wearing to a family event so she comes over to me with a similar dress that was a bit shorter and I fell in love with it.

Lovely, friendly, VERY helpful staff at the Preston (Northland) Vic store today. One lady went above and beyond checking stock from other stores for my size for multiple dresses I was interested in. Thank you!

The girl on Thursday night was super polite and helpful, exceeded expectations by offering to call around to put something on hold at another store without a fuss. It’s a great attitude, some stores make such a big deal that you end up not even wanting to buy anything.

Great clothes. Ignored by two staff from the moment I walked into and when I tried to get their attention I realised they were to busy talking about who about the weekend, so I gave up and left. Love my forever new clothes and I wanted a dress but lack of help made me leave without it. I’ll have to get it when I return to my local forever new store back in Nsw

I absolutely used to love forever new clothing till I came to northland a couple of times I was ignored I asked questions several times and was totally ignored like I was not there attitudes really need to be changed.

Fabulous clothing but we were ignored and had to serve ourselves because some of our group were a little too old or large for their products. The service on checkout was wonderful though.

Beautiful, stunning, stylish and quality clothing and accessories. For the quality they are, they are reasonably priced.

Don’t go unless you have a generous budget, or it’s sale time.

Do go if you want something very special to wear and are prepared to pay for it.