Focus on Furniture

Lucky to get 1 star. I would stay away there quality of furniture is appalling. Then when you try to claim with warranty they just use the excuse mistreatment!

STAY CLEAR there staff also need an attitude check!

Great store set-up and good options. Unfortunately customer service on 30/06/23 was non-existent. We walked around looking for assistance whilst staff tried to avoid eye contact. It was an hour from closing so perhaps they did not want to risk staying back organising a sale. Great for them, terrible for the business.

Great service, great staff. Build quality of my dining table and chairs is very good and so beautiful. Couldn’t be be happier.

Dealt with Mel at Essendon, and she was great and helpful. Love my Chevron hall table, solid and stylish.

I am blown away with the quality of my buffet. It exceeded my expectations, as the one in store had some imperfections. Whats been delivered is perfect! I can't wait to get the matching tv unit.

We were searching everywhere for our ottoman that we found at focus furniture. Friendly staff & product was delivered on time! All round a smooth process. Highly recommend the team at Essendon:)

Recently purchased furniture from Focus. Our sales person was Ann and she was great. All the staff we have dealt with have fantastic. The delivery guys Adam and Mo were very helpful and very professional. Would definitely purchase from this store again

Be cautious when shopping here. Once you put down a deposit, you won't get it back. Staff at this location are extremely rude except for Ann. She was the only great person that was helpful

A heartfelt thank you to Ann. We went into Focus on Furniture DFO and were exhausted from shopping. Ann was so helpful and helped us with our purchase and delivery. The process was smooth and stress free. She explained everything to us and answered all our questions. Thank you Ann and Focus on Furniture.

The staff were friendly but gave you space. The store is clean and inviting as well as easy to navigate. Our new dining table is the perfect addition to our living area and fits so well. I would highly recommend Focus On Furniture Essendon. We couldn’t help ourselves after buying our couch there less than 6 months ago.

Like some of the reviews said already they need better customer service. Mano was very rude, and threatened to cancel my order and take 20% of deposit.all because he didn’t want to help me find a suitable time to deliver my furniture.i asked to speak with management or someone else and he had insisted that he is the only one available to speak to.very abusive and leaving a customer with no choice.apparently they don’t have access to the drivers or who is delivering my furniture.seems to me there is no communication between teams.they said i have to be home the whole entire day to wait for the drivers (inconvenient) if they have other appointments that day.he said they won’t even provide me with a time frame.this is quite absurd and ridiculous with everyone’s busy lifestyle to cancel their whole day to wait for furniture.do bettern

Recently went here to buy 2 bed frames and 2 mattresses.

The staff who served us "Ann" was very lovely to us from start to finish, she tried her best to resolve the issues we were facing with delivery in a very well manner.
The delivery service here is shocking, it is a total scam as we were told $150 will cover delivery + upstairs + assembly service but the delivery guys refused to bring the bed heads and mattresses up for us, saying " it wont fit" without even trying, I came and helped them push and the bed heads went up straight away.
One of the guys was standing there pointing fingers without helping his driver colleague like he was trying to avoid his duty. He spoke too soon and had no determination to do his job. He then convinced us to have the mattresses returned and get a full refund so we can buy different mattresses. Then after they took our mattresses away we didn't hear from the store for afew days, so we kept calling to ask for our refund back and we were told they were going to take 20% off our refund of the 2 mattresses which is $320. I was really frustrated as we were not told this over the phone earlier. Long story short we made a complaint and had a second delivery to redeliver our mattresses and there were 2 different delivery guys. The driver stated " this will not go upstairs. I've been doing this for 7 years I would know if it will fit or not.you will need to call a carpenter to remove your hand rail for the mattresses to go up. "
On this same day my sister and I both carried the 2 mattresses upstairs by ourselves without any troubles. We have taken photos as proof to show that it can be done.
When I called to follow up about our mattresses, a staff instore was very rude named "Josie". She did not believe what we were saying to her and yet she was arguing back and talking over us. Accusing us as being at fault and forcing us to pay $150 for a second delivery. She has turned our very positive experience with FocusOn furniture with Ann into a very negative experience. Josie had no manners nor common courtesy for her customers.

I don't recommend buyers to come here to shop, avoid this store at all cost! But if you had to buy something from here then avoid Josie and go to Ann for assistance instead.

We had a lovely lady Karyn, was very polite came up too us and helped us out heaps.
Just reading some of these comments I hope my furniture is going to be in perfect condition

Purchased our Vancouver chaise couch (now called Ontario) from Focus on Furniture Essendon in 2018. It has moved 3 houses already and into another one soon! Has definitely defied the test of time! The guys from Focus on Furniture Essendon were very helpful and knowledgeable. Made our couch purchasing experience a great and smooth one. Hence, early this month, we ordered another couch and a new bed from them for our new home️️️ Couldn’t be happier! I highly recommend Focus on Furniture for your home furnitures!

I had worst experience on today on essendon branch. I ordered dinning table, chairs and another few furniture and some body from shop rang me one before last week to arrange delivery. Also he told me if im not get delivered by next week they are going to change me $40 per week as holding charges. But my house is still under construction because of covid builder can find the material s. I bought this furniture for my new house. Any way because they going to change $40 per week as holding charges i arrange delivery for my friend's house on last Thursday. But the didn't delivered. At least as a courtesy they didn't inform me saying they are not going to deliver. I took my day off and im waiting for delivery. Than i rang them and i asked for delivery then they told me still stock is not ready to deliver. I don't know than why they keep me rang to deliver without stock and giving me the pressure. So i went to essendon store today morning and i asked from the staff reguarding the issues. Then they told me again it's ready to deliver. I said I already arrange delivery but you guys didn't do. Because my friend going holiday for three weeks i can't find another place. If the delivered at that time their should not be a problem like that. Then i asked for deliver after 3 weeks because of my friends gone for holding and that didn't delivered first time as they promised. Staff are very unprofessional and the talk to me higher tone. Also they mentioned im going to loose my money too. I paid in full amount. Anyway I'm going to arrange delivery with in another 3 weeks. But i highly recommended not to go for this shop again because of unprofessional staff and changing their mind as their wish. They don't think about their customers. But i been different furniture shop such as koala living. Harvey Norman and bed and dreams. Thay are Verry professional and friendly. This is the last time Im going to buy furniture from focus on furniture. I had a very bad experience today. If anyone goes to this shop again just have a think twice before you go

Our first and probably the last time that we will be buying anything from FOF. Their after care service was shocking as we had to return a dining table three times before getting lucky the fourth time with no apology
from the store. When we finally got the correct table, the delivery drivers made up for the bad experience that we faced. JD and Justin were the most polite and caring staff and need some sort recognition

Finally a company that makes quality and comfort into the same pieces!
I had my price bracket and was shown a few to choose from.
Great customer service from Dom
They had stock, so we agreed on a delivery date.
I have received a follow up call from the store.ensuring I was happy with my selection, and got a call from driver letting me know when he arrived. And that was on time too.

I will be back

Staff is very rude and they need training on talking to customers. Staff do not have minimum speaking manners.
Will never go back to this store again.

They charged me for delivery for whole sofa set, ended up delivering just 1 piece and other 2 pieces i had to pick up. Staff is too rude very unprofessional specially the guy name dominic.plz make sure you don’t get scammed

Very bad experience staff is rude.person by the name dominic doesn’t know how to talk to people.wasted money