Flinders Street Bake House

It is kind of terrible experience to go there. One lady wearing glasses take my order. She gave a disgusting look towards us and grumpy face, rolling her eyes. Look like she don’t want to served.

Horrible bubble tea. Charged an extra dollar for pearls but there were no pearls in the tea at all. Please don't choose this place.

Absolutely disgraceful customer service. The lady picked her nose, whilst giving me the foot. I requested for her to wash her hands, however she didn’t listen. I had to Chuck my food out the bin because she wouldn’t refund me.

Absolutely disgusting! Ordered 2 lattes was given a milk with left over chai milk and tons of sugar not a drop of coffee. The two men in front of me got their orders confused, they took sips from their wrong order, the staff was like just change drinks with a total stranger. Food safety, where?

Terrible customer service. The staff are rude and having a attitude, foods are absolutely terrible. I am wondering how this such a bad business could sustain that long at Flinder Station? !

I found that my chicken sandwich was pretty bland. Jasmine milk iced tea was cheap, refreshing & low in sugar which is what I was hoping for. I probably won't try any other food here as it looked so & so but I would return for the purchase of a cold iced tea beverage.

The coffee wasn't great and the pie was worse - it tasted like it was one of yesterday's which had been reheated. I get that Covid means there's not many people around and it's hard to make a buck but serving food this bad is a great way to lose even more customers.

[Being appreciative of a thing brings more of it into your life!
- NE]
+Found the customer service to be great, super, excellent - actually!
i.e. A) asked if I wanted my take away to be heated up
b) asked if I wanted the items to be bagged inc.free plastic cutlery/kitchenware

Actually super cute (ke ai, kawaii) and adorable!
- both the staff & management - polite, friendly and respectful~

[Be glad that I came by this place - consider oneself fortunate.
- SH]
Despite them apologizing for their broken English, it was endearing in a way because communication is so much more than vocabulary alone.
Remember:
"Who can find the one whom has forgotten words so that I may be able to have a conversation with them? ", asks Chuang Tzu - taoist sage <3

Loving the fake reviews on here by family members or friends "oh it's wonderful, they treat you with greatness and respect" - whatever - if you enjoy paying above the accepted top dollar for garbage food (even more with EFTPOS) and being yelled at by people who shouldn't be here and can barely speak a word of English, knock yourself out. The staff at this place should be deported and the venue turned into something of quality, geez even a lemonade stand would be a step up. Avoid, just go anywhere else in Flinders St Station for a pie or whatever.

Unbelievably rude and terrible place. Charges an eftpos surcharge for all transactions well above what is legal. Rude, unhelpful, filthy and corrupt establishment.

If I could give this place 0 stars, I would. The rude woman who runs this shop illegally charges an excessive surcharge for paying by card and refuses to stop ripping off her customers. They should be shut down.

This place is cheap and it's probably the only reason they stay in business. The staff completely miss the mark. Rude. Can't be bothered attitude. Sitting down texting and the list goes on.

I was served a cold sandwich and felt like I was bothering her to begin with because she had to stand up and cease texting. I asked her to microwave it. She looked bothered. Her hair was down and close to the food. This place will be reported.

You can access this place either inside or outside the station but if you’re outside you get a bit ignored. Food is real hot and miss. Sometimes the croissants are great and other days they are dry. The pies are pretty good but then I was served a cold one. The choice of Tea is nice. Staff also can be either great or ambivalent. Prices reasonable.
Wheelchair friendly. Kid friendly. Pram and stroller accessible.

Tried to rip me off for using my card. Extremely rude behavior when they refunded my purchase. These people are thieves and they really don't care. Recommend avoiding this place at all costs.

I bought a bread roll that included about ten leaves of salad mix, a transparent slice of turkey and a teaspoon of strawberry jam. This was $5.50. I don't feel that I got my money's worth on this one. Admittedly, I could have gone somewhere else, but options are limited on the inside of the train station. I should learn to plan better and then I would not have been in the disappointing position of having to eat such a lackluster lunch. This is my responsibility. Don't let my mistake become your misfortune.

The customer service isn't always the best, but it's fast service and the prices are good. The croissants here are by far the best (in my opinion) out of all the cafes in Flinders St. The coffee is ok, but it's a very good price and always consistently good. I also really like the beef pasta and regularly buy it for lunch, I've never had any issues with it.

Awful customer service, have gone here a few times with paying card and no problem.then just on a Saturday when apprently she was too busy, yelling at me because it takes too long to pay with card more like she doesnt want to pay tax.never ever coming back there again.awful customer service. I hope they lose business as people like that should not own a business

Ordered a chicken avo sandwich and was given something different than what was behind the sign in the counter. When I complained an argument ensued and after being given aggressive attitude from staff and another customer chiming in, my order was corrected.

Have seen this time and time again, but unfortunately restaurant staff don't always realize they're in the customer service industry. Had this been handled different the review would be much better.

I actually want to put Zero star. The service was extremely rude. The lady who attended me threw my credit back to me, and charged 50c extra for using cards without asking me. Once i complained about it she said "The notice is here! " as pointing almost vanished signs. Also said "I can't tell this every single customer! " even though I was the only customer at the time. I will definitely not go there again.
Moreover, the baguette sand was super dry.

This morning I faced a staff who was saying in vietnamese accent and I was not understanding her words. I said I m sorry I dont understand your english. The girl rudely replied she is also not understanding me. Her behave was so offending and she moved away from serving me. I asked other girl is there any manager who I can talk. I was saying it is very normal that we may not understand all accent but we should have respect and not behave in that way the girl did. The owner should take care of this