Flight Centre Watergardens

I have been dealing with Grace and l must say she is very patient and has been accommodating of all my needs.
No task is too hard for her. She is a pleasure to deal with.
I would recommend her services.
I have also dealt with Paige in the past and she was also very pleasant to deal with. Thank you ladies keep up your great work.

Worst Customer Service Ever! My travel enquiry and booking initially was fantastic (booked with Tom) as the time and care was taken and genuine excitement shown with booking our Europe trip, after all we scheduled 2 cruises and flights/accommodation with him. He was fantastic but sadly left the company (also sending a goodbye email notification). We were then given Grace as our consultant and everything went downhill from there. I had to chase constantly for travel documents (right up to a few days before flight) which was both very stressful and frustrating. I had to book any in person meetings (which were not accomodating due to work schedules), when attending such meeting pushed to see other consultant as Grace was busy with other people, and given information already had! Messages to return calls and emails not actioned. No care felt, even went into the office 5 days before flight scheduled as needed amended documents which asked for on multiple occasions and only received 2 days before flight as I had to constantly hassle. Would not recommend to use Flight Centre at all due to this. Very very disappointing.

Alyx from flight centre watergardens, was the most understanding, most helpful, kind & considerate when we discussed our concerns. She helped promptly and solved the issue within a matter of a day. If you want a great travel consultant, go to Alyx at watergardens.

Calling Flight Centre at 1.00pm on Monday 06.03.2023 and the message was "you are calling outside business hours. Strange, isn't it? Tried booking online however seat booking is not working for some reason although the option was given for additional $80.

No one answer the calls. Calls eventually get disconnected after sometime. Can’t get any response from any staff without an appointment. Not really a customer focused company.

Called to book an appointment and tried calling from 3pm to 3: 30pm and noone answered the phone.
Wanted to book flights but was told to make an appointment when I went instore to discuss while finished my groceries, assuming that they were short staffed and unable to answer the phone due to being busy.
No offer to book an appointment by staff member or interest in my enquiry.

Have booked my business class flights with an alternative travel agency outside of flight centre.

The service I got was good BUT the fact that it was by appointment only (no walk-ins) and I had to wait over a week for that appointment was not good.

Went to the store to book flights early Feb and was told by appointment only for the month of Feb, went back to book flight again mid March to be told sorry by appointment only. There were 5 workers just sitting at their desk with no one waiting to book flights. Very disappointed and won’t be using flight centre again.

It is very disappointing and infuriating when you have to wait for 2 weeks to get an appointment and then you are made to wait 20 minutes after your appointment time, while there are 3 staff on, and only one of which was attending customers. Despite telling the staff that we need to get back to work nothing was done about it.

What sort of a business is this where your last appointment is at 4pm? Not everyone has the whole day free to book a trip. This Saturday is all booked in and if I wanted weekend I have to wait another two weeks.

This is a great way to ruin any excitement a person may feel trying to go on a holiday. Thanks for nothing. You should also train your staff better in customer service, after all it is a customer service focused job.

Worst flight centre experience my partner and I have had. Served by Grace I think lol. Ignorant, unhelpful, lazy customer service. Rude and honestly a bit unhygienic. Pretty sure they hire people on crack here lol. No stars sorrrry!

DO NOT GO HERE! Flightcenter watergardens is an absolute scam, the captains package is a scam, the currency exchange is a scam, and the staff are extremely rude and incompetent. They will also ghost you when you try and chase up the refund they owe. Clearly I am not the only one who feels this way considering the multitude of bad reviews. What a joke of an establishment, if I could give it 0 stars I would. Staff needs to be fired and replaced immediately.

Was told to been on a Saturday you have to make a booking so me and my son make a booking when our time came to be seen 1 of the staff members friends walked in without a booking and took our spot the staff had told them he wasn’t busy I was sitting right there heard the whole thing. The hype of booking a trip on the day was gone.

Shabby customer service.
Arrogant, sarcastic and dismissive attitude from 'consultant' who preferred to 'not know' who I was when I arrived 5 mins late due to unavoidable delay.

I had very bad experiences with flight centre what happened was I was waiting for refund the air way was approved my refund and the flight center they told Me to wait up to 10 weeks and it will be my account but still not in my account I call them again and again nobody answered my call they finely answers my call the tell Mr 10 working day it wi" lol be in my account but still I haven't got it they are peace of shut don't u ever plan to go fight center cuz since they are not doing their job properly

Needed to book flights to Townsville for a funeral, we now live in Brisbane but have credit from your previous COVID cancellations at Flight centre Watergardens
Funeral is on 18 May
Staff member at Watergardens said they are booked out for appointments until 17may
Bloody poor show
Tried to use credit at FC Forest lakes in Brisbane told it couldn't be done

Booked a holiday package to Fiji with this branch, my first mistake! I call a number of times and left a message but no one returned my calls, worst we were booked to see Isabelle Riad today at 11: 00 am to picked up our itineraries. She said that she will be available on Anzac day where we pre warned her that it is a public holiday, sure enough we are here at 10: 00 am and was welcomed by the announcement that they will be opening at 1: 00PM, would it not be good if they call us to inform that our meeting has to be rescheduled? We have already paid in full and very much disappointed with the way we are being served… will not use this company anymore…!

Very unhelpful with refunds. Over 3,000 owed to my family due to Covid cancellations. Too busy taking peoples money to take time to give any back. Have been chasing them for months with not one cent returned. This place is a digrace. Better to book directy on website.

Helpful and friendly.u got a question they will not hesitate to answer, they will always update and keep a customer informed

The WORST flight center you can ever try, the team is unhelpful unprofessional, disrespectful
Just go to another store even if they're next to your house

WHAT IS GOING ON WITH THE TAYLORS LAKE FLIGHT CENTRE?
instead for me to go on about their unprofessional status.
I will say this they have no clue how to conduct their business by putting a lot of people in a lot of mess, watch them you may end up in another country totally, Tom, should be a little more professional but unfortunately his mind was at a different direction (avoid this store at all cost)