Flight Centre Sunbury

Phoned recently for the first time, Very impressed with the assistance and confident advice

Had a extremely bad experience with this flight Centre.
Ended up stuck at the checking desk at the airport for 2 hours while they attempted to work out why my party of 5 had 6 boarding passes. They had booked my youngest daughter 2 boarding passes.

Never explained we needed international COVID19 vaccination certificates. She only asked if we were vaccinated so had to rush and organise it all on the spot. Only just made it onto the flight.

Happy to name and shame Kristen. She said it wasn't her fault at all and we did not listen to her.

We had to pay $275 extra for luggage as she said we did not book luggage for our 3rd adult.
She was more than happy to wash her hands clean of it and blame it on us.

Will never use flight Centre again after this experience and I recommend people use another booking company.

My experience with Flight Centre started of fantastic and finished with great disappointment, unfortunately will not be using this office again, from not being informed that a flight I booked for myself and my sister was none refundable at all even when only booked two weeks prior and that trip was as still 2 month away, nothing noted in any of my documents, emails not being returned or acted upon, so had to make a trip into the office, one staff telling me the person I was trying to contact was not working on that day when that person contradicts and said yes they where in, accepting cash payments but when funds had to be returned it was going to take about 40 days and funds would go into an account as apparently they don’t deal in cash and mentioned money laundering? To compare that all our bookings that we did online in France and Austria including all our airline bookings with Qatar where handled with professional curtsy and respect within minutes and without any hidden fees.

Shout out to Sunbury flight centre …. Ummm no wait, hold on. Just lost a customer, who, may I add, had done her homework and was ready to book flights, would have been happy to wait or make an appointment. I'd done the ground work.

It’s the second time I’ve gone in for some Travel books to look at tours and accommodation. Last year I was told, nope non available till next year (2023)

Today when I asked for 1 in one country. Was told NO

And 1 in another country, was told No….

All they had to do was ask, is there anything else I can help with today.

Up selling is a thing. Would you like fries with that, lolly stands next to you in supermarkets, along with customer service.

The outstanding customer service I received from Donna at Helloworld was AMAZING, I’ve made my appointment, will happily go back and book with them, and happily recommend!

If you want people to support local, STEP UP

Fantastic customer Service.
Nicole was wonderful with my 11 year old son being his first plain flight and holiday. She was even good enough to have a photo done with him holding his ticket.
Thank you Nicole for being such a lovely person but also having exceptional customer service skills.

Flight Centre at Sunbury is excellent because of the cheerful, competent staff who are just so patient, flexible and professional; they are an excellent team.

Thanks to Nicole for all your help with booking mine and my daughters USA trip. She was very knowledgeable and patient with all the questions I had from when she booked for us till up until when we left. From Maureen

Jessica was loads of help and made planning and preparation for the trip so much easier, couldn’t recommend her enough and will be booking another trip in with her soon!

We have been dealing with Jess for many years now and each and every single time, nothing is ever too much.
Jess goes over and beyond to make sure we always have the best trips ever. She is so knowledgable and always offers great advise.
Cant wait to book many more holidays with you Jess A+

Had my flight ticket second time from flight center, first was domestic and this time overseas one, really helpful with ticket and with the information they provide for travelling.

I had the most amazing experience with Gayle. There were some challengers associated with the flight I had booked, but nothing was too hard for Gayle. I felt as though everything was taken care of. She did what she said she was going to do and everything went without a hitch. I could not have felt more confident Thank you Gayle and the team you have made my Christmas complete!

Michael was helpful and efficient. Booked my flights in no time and was very informative, thanks again for your help Michael.

Jessica, thank you for going above and beyond to make our trip seamless and for your friendly customer service, enabling us to reconnect with our mother after a two year absence. It was a pleasure dealing with you and we will definitely be back when planning our next trip.

Michael D from flight centre sunbury was amazing, I gave him details and my price range and he got back to me so quickly and with great flights and cost, highly recommend Michael

Jessica made everything very easy for us which we are very grateful for. Thanks heaps! Can't wait to jet off now:)

Jessica was really great in helping me sort out flights to Australia for my partner. I am normally very good with travel and flights etc. But Jessica helped that ease of mind because she is a lot more up to date than i am with how rapidly things change. She was attentive and always on top of everything.
It's good to see that even during the pandemic, they haven't lost their sprit or commitment.
I hope they can continue their excellent service in the future.

My friend and I spent close to $1000 on flights to Japan for March this year. The airline cancelled our flights so when I spoke to an agent in store - they said no dramas they will get the full cost of flights refunded, no mention of any fees. The refund from the airline (full refund - no fees charged by the airline) has come through and NOW they are informing me it will cost us $300pp to get MY money back. How absolutely disgusting. I didn't cancel my flights or holiday, the AIRLINE did, why on earth am I being penalised? I will never deal with this absolute joke of a company again.
Not acceptable. They will not get our return business, or anyone's I can't imagine after this.

Flight Centre Sunbury have a fantastic team of very knowledgeable travel consultants. My husband and I have booked our honeymoon to the US with the store manager, Hayley. She helped us find the most competitive prices for flights, accommodation and activities and made a very stressful process seem quick, easy and simple! When Hayley wasn't in-store the rest of the team were all quick to help us with any enquiries we had, nothing is too much for them! We're looking forward to our US adventure next month! Can highly recommend this team:)

Katelyn is a gem! She went above and beyond in sorting out our personal unforseen issues and worked on getting my family on that much needed holiday. Thank you Katelyn.

Over many years of dealing with Flight Centre I have found the staff to be friendly and well versed with the products they are offering the travelling public. I have never experienced a below par performance from any of the team and on occasions when something has gone astray while overseas on holidays it has taken only a phone call or email to get assistance in correcting the issue.
I would recommend them to anyone thinking of taking a holiday overseas.