Flight Centre Northland

Katrina at Northland Flight Centre offered us an excellent customer experience. Her kind, helpful manner combined with her knowledgeable professionalism made booking our trip a pleasure and a breeze. Thank you so much, Katrina

If we could give 10 stars we would. Diana at flight centre at northlands has seriously the best customer service and patience. If you want to book, request her as she is the most helpful we have ever come across. ️️️️️️️️️️

Highly recommend Renee! She is able to give fantastic advice and support particularly if you're not sure what you're doing and is very professional! Renee helped my son put together a surprise 21st birthday package for him and his girlfriend to Japan with an itinerary that fit really well into his budget and interests and didn't compromise on quality or safety. We will definitely return for our future holidays!

Danny was a pleasure to deal with. He was so helpful and patient with all of my travel requests. I am really happy with my experience at Flight Centre Northland!

Needed a package online for my trip to the USA, great deal and very quick professional service thank you danny

Absolutely disgraceful service, my husband's flight is in less than 24hours and can't check in as the itinerary is missing from the airlines website - having been on hold for over 15mins with the store, we called the emergency line and were told we have to go back and call the centre again. 30minutes on and we're finally through. One instance wouldn't be a problem but this is not unusual for this one booking and has been the same experience since first booking back in January. It reminds me why I never go through travel centres - and will most certainly never deal with flight centre again. Please go direct with airlines. Update: At 9.30 we spoke to Jess who told my husband she would call him back. It's now 3pm and no word despite multiple attempts to call the store. His flight is at 7.30 in the morning. I'm not sure how to respond to Flight Centres review but the fact that they didn't even read the review properly says so much - I said I called the emergency line first and their advice is to call the emergency line. Such incompetence and so very disappointing.
2nd update: I know an update for review but I think it's important to show the level of incompetence. Husband ended up going to flight Centre - of course without an appointment he had to wait. While waiting he tried the airline and was told that the ticket hadn't been issued and was about to be cancelled. When he got off the phone with the airline (who we tried originally but told we had to deal with travel agent) Danny told him it had all been fixed. Funny that. This is just unbelievable. This was a 40th present that was meant to bring joy. We will never go with a travel agent again, never mind Northland, never mind Flight Centre. They are single handedly ruining their own market. Minus stars if it were possible. This review will be posted where possible and through word of mouth. No one should be treated like this. As another review said, they take your money and ghost you.

People here a very kind and it was a fun experience being in-store thank you Danny and team

What a joke, tried ringing 8 times at 9.10am to speak to travel money oz in the flight centre, had the line automatically disconnected the first 7 times, then got an answering machine who said I needed to go in to book an "appointment" then automatically hung up. What they are that important and busy they can't be bothered with potential clients? Will go elsewhere now, good indication for me not to book a holiday there.no stars at all, but have to give one to post. Funny the reply below, if they had read mine correctly, then they would have seen it was flight centre phone line that was the issue not travel money oz. Found the phone number myself much quicker than their answer

Great customer service, had to wait awhile, but they were under staff on the day I went due to sickness.

Worst service I have received in years!
And don’t take their comment below seriously at all as I did reach out to them and never received a response!

Once Renee received the money from us, she stopped responding and I had to chase her for nearly 3 months! 1) stuffed up the booking, 2) provided incorrect information 3) charged extra for a service she didn’t provide at all and lastly 4) ended up changing the flight to a much more inconvenient one last minute before checking with us!
This was the first and last time I used flight centre for booking any ticket.

Danny Hanlon, was extremely helpful - his customer service was professional and he was friendly

They used to be okay, now they are just horrible. If you book a trip with Jay, be prepared to be your own travel agent, he doesnt do anything and hardly responds What is the point then, might as well book and plan your own trips. I had the misfortune of getting my trip sabotaged through his incompetence.

Has turned into the worse customer experience of my life. Have tried to escalate this via email, direct calls, Twitter messages and never get a response. I am trying to finalise a trip booked with them from last year, which was hard enough to make happen and now no responses or correspondence for 6 weeks and counting. I have never found it so hard to give a company money in my life. Extremely disappointed.

Jetstar were advertising flights with fiji airways to Fiji to Tokyo to Melb between Feb/March this year. Thought it looked like a good deal. Went into the store because nothing could actually be found online. Had to make a phone booking in store just to confirm if the flights actually existed. The guy from Northland called me with no idea about the flights and said he'd call back with some info. This never happened and it turns out the flights advertised never existed. Unless you're a 75 year old who doesn't know how to work a computer and look at skyscanner, there's absolutely no point booking with Flight Centre.

It’s hard to get an appointment with flight Centre these days let alone get through to them on the phone. Northland is slightly better with answering there phones but once there for my appointment kept me waiting for 30 minutes!
This was to get an appointment with a trainee who didn’t know much at all (I know not his fault)! Luckily I only needed to book 1 hotel reservation. I would have done this on the phone but I had a gift certificate which could not be used online and the price for the hotel I wanted to book was cheaper on their website but they wouldn’t honour that price in-store!
My advice - book online with another company!

Terrible service. 3 instances of calls / follow up unreturned and then appointments cancelled

Spoke to Danny today and he was absolutely amazing. He was very informative and ran through everything smoothly for me would definitely recommend trying to get an appointment with him when doing your travel!

Adrian is the most pathetic travel agent wouldn’t help me but would chat to people he works with what, isn’t being a team member suppose to mean helping customers appointments or no appointments at Flight Centre suppose to be the job there’s a person who worked at flight Centre many years ago who could work for flight centre again if wanted to and would be better then him I hope you fire him or provide weeks of training

Worst ever. Ghosted once they got their money. I have tried to call Adrian and email Adrian for six weeks just to be ignored. I said to Renee if he can't help get someone else to help me but no one called me. I needed help with my trip and Adrian just ignored me. Extremely terrible service. They just grab the money and run and hardly organised anything. Never recommend them to anyone. I give minus zero stars

Jay from Flight Centre, Northland, recently helped me plan and book a solo trip to New Zealand. It was such a great experience - Jay is approachable, professional, and just a pleasure to chat with. Highly recommend!