Flight Centre

Called them and asked to speak to someone to book a ticket. They said they were very busy and needed to book an appointment. Booked an appointment for the following day, guess what? No one called me back even after 4 days. Great service.

Tried to ring parkmore 2.45pm wednesday, after 5 mins of recorded messages, it told me via robot, to come into store! I only had a question. Very very poor result.

I had to attend the centre as I had a gift card although I had resolution never to use flight centre again due to bad experiences. Between my contact with agent Jessica I had to make a short call to confirm something for the flight and the agent was getting upset and pushing me away because someone was waiting behind me. I did not leave my seat as I knew I am not going to take more than few seconds and my time is also important. After confirmation of flight I only asked the agent how come the price is cheaper online is it agent fee or something and while the answer could only be a yes or no, she starts at me saying irrelevant things which makes no sense. I could not deal with such a person and said good bye and left. Jessica needs a lesson on ethics and service

Michelle is absolutely gorgeous legend. She looked after my daughter, who has terrible anxiety. She gave plenty of options and got the best deal to my daughter for England. She even recommended bus tours for Europe. Absolutely priceless flight centre asset.

Lots of promise to send through cruise links and flight options for Europe. Unfortunately Michelle did not deliver a single email. Even followed it up with an email to her, which included some flights I had found via Air France website as a suggestion- no acknowledgement. We ended up booking the flights ourselves and the cruise via the online consultant at Flight Centre.

We went here with optimism.heard all the sales talk.left there OK, but something just bugged me about the experience. She promised the works, with emails duly sent within a few hours. BUT. Jack S.was sent. All excuses, and lies I only received emails after I contacted her. The so called "rep" was named Michelle.do not deal with her.ever. I hate to criticise as I am aware we all make mistakes, but covering up and lying serves no purpose. And what she sent me after being found out was not what I asked for and very amateurish at best My bad dealing with them.never again.

The person was trying to be helpful but they didn't have useful information. The entire documentation process from home, was a complete waste of time!

Dylan was great but you do have to email these guys as they are under the pump and find it difficult to answer the phones

Lauren was a super trooper when we came to seek assistance last week. She was the only employee working and had a fair few people waiting in line. She did her best to attend to anyone and even juggled multiple issues at the same time. She was very kind but also quick and effective.
Her good work needs to be recognised

Excellent customer service. Despite being short staffed, the customer service representative took the time to help with my online booking.

Thanks so much for taking care of my travel needs Dylan Spence:) always offers great advice!

Bad experience after paying our money almost ignored. Still waiting an answer for credit 4 weeks now just being ignored. Never go through flight centre parkmore again

Unprofessional and rude, they asked me to book an appointment just to asm a question, so I took my business elsewhere and Im glad I did.

Very poor service. Had to call many times before someone (at another Flight Centre place) picked up the phone to inform me that I had better go into the shop in person to make an appointment to ask my questions about booking a trip overseas. When I went into the shop I waited 20 mins before someone even asked what I needed. They were busy with customers so I called the phone number on the wall I was instructed to call but when the travel agent asked what I wanted I basically got told off for being responsible for "the call that is bouncing around from phone to phone while they're busy" Never going back to that one. Shocking unaustralian experience!

This flight centre is absolutely useless. Have to beg to make a booking, because they always maintain they have appointments! Now I'm waiting to pick up my ticket, the guy closed the shop and literally ran off. I fly tomorrow! Never experienced such bad service in Australia. Nor do they answer phones.

Wanting to say a very big thank you to Dylan at Parkmore for helping with my booking. He made a very stressful process a lot easier, was very helpful and friendly with great communication.
Thank you!:) Sophia