Flight Centre

NEVER BUY A TRAVEL INSURANCE FROM FLIGHT CENTRE AIRPORT WEST BRANCH! RACV TRAVEL INSURANCE IS LESS THAN 65% CHEAPER. YOU EITHER ELECT TO TO PAY $360+ OR BY GOING TO RACV YOU ONLY PAY LESS THAN $150.

THE CHOICE IS YOURS!

Yaz went above and beyond for my holiday booking. He made the whole process fun and not stressful at all. I legitimately couldn’t thank him enough for the amazing customer service!

Had to rewrite this review. Claire is good but she doesn’t respond to promised emails or calls. Rest of the team at Airport West flight centre were very helpful.

We contacted Flight Centre Airport West for a comparison quote for our trip and was so happy to make an appointment with Claire. She was more than just helpful with her suggestions regarding accommodation, flights and tours and gave us a very good price. She has booked everything for us and we would be more than happy to recommend her.

Since Covid and having lost touch with our last travel agent, I was on the hunt for someone who is responsive, knowledgeable and accommodates all my endless questions! After visiting a few Flight Centers and nearly giving up, I found Claire at Airport West Flight Centre who is a fantastic travel agent. From a customer experience perspective, her service is outstanding, and you feel more like a friend than a customer. Knowing how super busy it’s been since travel has opened up again, she finds the time to sit with us to plan our trips and has also planned and booked my parents trip, she makes everything 100% stress free. Claire is on the ball, and we just returned from an overseas trip and straight away went to see Claire to plan our next trip, we have complete confidence having Claire advise us on hotels etc.
She pays attention to every detail, from working hard to get us the best deal to requesting travel assistance for my parents' travel. Claire has taken care of each and every aspect of our holiday and accommodating in most of our requests. If Claire is not available, she also has a wonderful backup Yaz who is usually across our holiday plans. We would highly recommend.

Great service from Nick at Flight Centre Airport West. Booked a holiday to Europe, very knowledgeable, great advice. See you for my next overseas trip

Can’t speak highly enough of the wonderful service we have been receiving from Claire Morris at this travel agency. She’s been absolutely INCREDIBLE organising 3 families (18 people altogether) to go on a 7 night cruise and then onto the Gold Coast for another 5 nights of holiday fun for early next year. She’s co-ordinated all the bookings, accomodation and transfers and given us lots of friendly advice sharing her experiences and knowledge with us. We can’t thank her enough! Nothing is ever too much trouble. She goes above and beyond to accomodate all our needs and requests. Couldn’t have done all this planning and holiday preparation with her! Highly recommend booking your next holiday here

Big shout out to Claire Morris from Airport West Flight Centre. Claire has great travel knowledge, knows how to find deals and patiently navigate her clients through multiple thoughtful options. We went to Claire with a very short timeframe to organise our trip, however, Claire found a way to make our holiday happen. In an era of doing everything yourself online, I recommend going to see Claire, as I know we would not have found the deals/options or thought of the itinerary that Claire created. Patience and kindness goes a long way and we will be going back to see Claire again for our holiday planning and booking. So please stay put Claire!

I have been very happy and satisfied with the service that I have received at The Flight Centre - Airport West, Claire has been amazing in planning our Itenary, very happy with all the little details and amazing accommodation that we have selected, I would recommend anybody to try this particular Flight Centre, Thank you.

Too busy to want to help even with an appointment. Was questioned why I wanted to go to a certain country when I could go to another and get the 'same experience' apparently. Also was told that people don't do more than 1 country at once. Felt it was a very passive conversation. My trip was put in the "too hard" basket and never was followed up on, although I emailed stating I wanted to book. I ended up searching and booking it myself. Extremely disappointed seeing as I booked my honeymoon through here with 3 destinations, however that travel agent no longer works for the company. Do your own research, this place is too busy to assist, unless you have a 'straight forward' return flight to book.

Nick provided exceptional service and support in helping me rebook my flights. Prior to my encounter with Nick I had some difficulties with the online's team, however Nick restored my faith in Flight Centre. Great worker.

Today we experienced the worst customer service ever possible.

We booked an appointment four days before, to learn the agent won't meet with us, when we arrived for our appointment.

He said he was too busy for us, yet he hadn't given us a simple phone call or text before to save us the trip in to see hin.

Our reason for the meeting was to clarify the travel arrangements to Japan that we had booked and paid for several months earlier with the same person.

We needed clarification the entry requirements for Japan regarding our Visa application.

However the agent told us he was too busy to meet with us.

He then became aggressive and rude to us.

Then he even said we had booked illegal tickets as Japan wasn't open when we made the booking.

This was beyond normal behaviour as he was the person that sold as the tickets.

We left flight Centre office dumbfounded as what just happened.

Based on our experience today, we decided to cancel all our bookings with Flight Centre as we could never trust the agent again or rely on them for travel support should we become stranded overseas on our holiday.

COVID19 has become the perfect excuse for poor service.

The rude and aggressive behaviour was embarrassing to us and everyone else in the shop.

This isn't my first ever review, however it is my first ever bad review.

Think twice before booking your holiday with this office.

I choose Flight center to book a trip to Mykonos for my wife and daughter for a week for her 18nth birthday. I thought this process would be hassle free as possible since I’m using a legitimate and highly successful travel agents. How wrong I was.
Yaz who is the team leader at airport west highly recommended a hotel and I took his word for it.
To my wife and daughters surprise when arriving at Mykonos the hotel he recommended was closed for renovations. When contacting Yaz to help, he basically hand balled it to other departments and did not return my emails in a timely manner.
After repeated calls to flight center hotline they found a alternative place. This was a nightmare of holiday, my wife and child where distressed and emotionally after being in a foreign country with no accommodation and wasted a days worth just trying to organize accommodation that Yaz should have sorted out when he found out the error and not leave 2 females overseas with no clear answers or indication where they are staying.

Flight center was not at fault because the hotel they chose Dove Beach hotel did not notify anyone of the renovations but my main issue is what an experienced travel agent did afterwards was unforgivable. Yaz you should be ashamed. After contacting flight center customer liaison they where able to help and clarify things that Yaz should have done.

Nick from AW Flight Centre helped book my recent trip overseas. He was very patient with me and helped look up a number of different flight route options before I settled on one. Nick was also fantastic in looking for up-to-date COVID requirements and making sure I knew what was needed for me- he carefully explained the insurance policy I had chosen and allowed me to ask questions. My flights and the trip went ahead with nil issues. Thanks Nick.

Incredibly helpful. Christopher got us what we needed at a great price and fast. All our upcoming travel needs will be through flight centre thanks to this venue. Highly recommended.

Very friendly staff, full of great information, excellent help during covid 19 and organising the trip from start to end.

I spent time researching where we would stay. The wrong motel was booked! The motel booked was far inferior to the one I had chosen. The itinerary we were given said Continental breakfast included - it wasn't. It said includes espresso maker - none. Quite disgusted with the very poor service. They couldn't even get a small 2 night booking right. I would definitely not trust them with anything else!

Service and they standby their words I would use them again airport west ️ Flight C Service and they standby their words I would use them again airport west ️ Flight Centre excellent thank you JOE and to your staff see you next year I hope

Joe at Airport West has been very helpful and professional. He always provides excellent advice and has your best interest at heart.

It has been wonderful dealing with Joe even through this tough time due to Covid-19.

Thankyou to Joe from flightcentre Airport West. Great consultant and for everything his done. Would recomnend him and can't wait to rebook our holiday to Europe again.