Fitness First QV Platinum

Used to be good, now you’re paying PREMIUM with memberships continually going up for a safety hazard. Gym plates left everywhere all over the floor, barbells left in the middle of walkways, dumbbells left all over the gym. All equipment is just dumped as if making an obstacle course, EVERY MORNING. Spend half your time searching the gym for DB’s, BB’s, plates and cable attachments because the gym is a dump. Messiest club in Melbourne. Jokers.

Five stars for ease of use and location.

Gym equipment itself is average, i’d recommend coming either very early or during work hours so you get a free run of the equipment.

Staff have always been very polite and greet you when you come and go.

Bathrooms are a mess, not sure if that says more about the venue or the people using the facilities.

Overall a great choice if you work in the CBD and want to gym before or after work.

I have had a wonderful experience in this Fitness first QV. The place is big with lots of machines. I am training with Jaydon Nguyen, the greatest trainer of all time. He is specialized in muscle strength and fat loss. After a few month, I could see a big difference in my body and weight. Also, we have a great chemistry. And that makes me feel happy every time I have session.

They are stealing money from customers. I set up a direct debit for weekly payments. There’ve been occasions that my account does not have enough money. They send reminders.

But guess what? They send them only after two days with a mandatory interest that we have to pay.

I have been using other direct debits and AfterPay services as well. They send reminders before the payment date and also on the payment date. They also let us know when the payment is unsuccessful instantly. They only charge the interest only when we failed to the payment after those reminders.

If you guys, Fitness First, can afford to send reminder emails after the payment date, you surly can set it up for BEFORE THE DATE as well. Do it. Stop stealing our money. This is daylight robbery and utterly ridiculous.

The location is easy to access. Full equipment, although it’s quite busy nowadays.

Found PT Jaydon Nguyen who is super supportive and motivated. Had one trial session with him and now locked in package

Fitness First QV is a Lovely place with the great Vibe… However with my personal circumstances and opinion: the Price for the Personal Trainer is Way too Expensive. Is a little bit Rocket High too Me.

It's okay. One thing I will say for a gym that you're paying more than other places they host a lot of advertising. Electronic billboards plugging stuff, infomercial channels always on the TV, and morning shows which are also just glorified infomercials.

Rude personal trainers, they always think they are the king of the gym.occupied as much as space they can and being disrespectful to us who did not need to pay them for training. They basically pay monthly rent to the club as all other members, but they think they have priority to use the space. The management does not care the members, ignore the facts that they mess up the gym which is very frustrating

Maybe these greedy fkers should stop signing more people up when the gym is already exceeding full capacity
Can never do a proper work out because machines and weights are constantly taken regardless of the time you come and especially foe $33 per week it's absolutely robbery

Person who picked up my phone call is extremely rude and not patient. Also, Melbourne Central one never picked up their phone.

BEWARE: Their trainers will flat out steal from you, and when you try to resolve it they just ghost you and say it's not their problem. No accountability and absolutely shocking and unconscionable behaviour.

My favourite FF in town. Friendly staffs, good vibes, amazing cardio equipments (treadmill belts still look fresh out of the box) and nicely maintained too. The best treadmill I've ever run in! The cushioning deck felt smoother than the technogym's @ other FF branches. The strength area is quite spacious with lots of racks & very rarely gets overcrowded.

Put my account on hold only to come back to debt collectors trying to charge me $600. This gym is dodgy trying to pay off there bills scamming customers

Gym is spacious & equipped with everything you need to reach fitness goals and is well kept. Lots of equipment in each area available for use. Staff team is friendly and easy to approach.

This gym is in extremely unorganized and filthy now - mainly due to being over crowded. Equipments and weights are just littered everywhere.

This gym was great before mid 2022. Starting ~July 2022, the management shifted focused on getting new members without any regards or care for the existing members. Ever since, new members have shown up with no respect for other patrons and equipment.

1. Plates are on the floor all the time and not organized, ever. I've seen 25,20,15,10kg plates in the same organize bar.
2. Dumbells are never in the right spots.
3. Various equipments are just littered across the floor.
4. Towels, wipes and waterbottles littered and left over-night.
5. Despite being extremely busy, PTs always hog up at least two spots for very long periods of time (~20 min minimum).

I'd rather pay premium and have a good gym rather than this disgusting state. They clearly do not have enough staff to keep the gym clean and organized.

In addition, they are doing 2023 Valentine's promotion now. This undoubtedly is going to make the gym state even worse.

I strongly urge the management to stop getting new members, hire more staff and do programs to existing members to clean up themselves.

I'll leave this gym as soon as my contract expires mid this year if this remains unfixed.

I have given feedback about the gym state ~2 months ago. It got worse.

Amazing facilities! The nicest staff, everyone is so welcoming! Always a fantastic experience at Fitness First QV. Shel Evasco the PTM is also the absolute best in the business!

Love training with Shel Evasco, she's an amazing trainer that would suit to each individual need ️

Good sized gym that was quiet in the morning before work. Receptionist Af was outstanding - super friendly and helpful. The gym is centrally located with excellent facilities.

$5 to pause membership per week? 30 days notice to cancel gym membership, seriously? Gym is large and have lots of equipment but your terms are terrible!

Customer service is shocking when it comes to trying to cancel the membership. I was told different things by different consultants, they kept passing my issue to the next member/manager and I was never contacted about my cancellation request to which I had to keep on following up. I was then charged $120 to cancel as apparently I was supposed to read the 20 page terms & conditions and know that 28 days notice is required. I've been a member at many gyms and never heard of such a thing. The consultants never explained this to me upon signing or changing my contract. I questioned this and was then told by 2 consultants that I should be issued a refund since I'm overseas and can't use the gym for 28 days anyway, but ultimately after all the mixed messages all I got was a generic, unapologetic email response with no refund. It's a complete money grab. The gym itself is fine but I wouldn't recommend joining due to the lack of care, communication and 28 day cancellation policy.