Fines Victoria

It's like you haven't learnt from robodebt, bring up fines I have proof had already been dealt with luckily I kept all paperwork and receipts

I understand they need to make quotas, bit you could atleast act like you care about the decisions you make. Issue me a fine on the 30th and add more fees on the 3rd before I even get the fine in the mail and refuse to take off the extra fees you guys added during the mail process. Cruel.

Talk about high way robbery on another level
This is just another tax on the Aussie community

Fines Victoria is the worst organisation, governmental or non-governmental that I've ever had the displeasure to have to deal with. Every aspect of Fines Victoria's operations are weighed heavily against the unlucky civilian that find themselves rightly or wrongly under their administration. I'd suggest that plenty of innocent individuals have decided to just pay their "fine" rather than have to spend another hour or 10 trying to get a coherent or civil answer from this bloated juggernaut. I don't blame the customer service staff at Fines Victoria, although I do question how they can bring themselves to work in the environment of incompetence they find themselves in. The rot always starts from the head as they say, so responsibility must fall directly with Fines Victoria's Executive Director Craig Howard.

. AUSTRALIAN GOVERNMENT. NO THANKS. ``VIC fiennes. ``. A police run agency that collects fines money even if the fines are in your name and you are not responsible Absolutely not acceptable! How do these people get their taxpayers' hard earned money and not feel guilty about it? I AM CHARGED WITH 30 THOUSAND DOLLAR FINES FROM A LADY WHO BOUGHT MY CAR THREE YEARS AGO I HAVE BEEN BACK AND BACK MANY TIMES, AND THEIR GOAL IS THAT YOU CAN'T BE BOTHERED AND JUST PAY THE FINE REGARDLESS OF WHETHER YOU'RE THE responsible or not! Is this what we expect from our government agencies? SO USELESS! How are we in 2023 and still relying on mail?

Call up say your part of the illuminati and a freemason and bang you're in the gay club, they will waive all your fines with a click of the fingers.

Worst customer service I've ever seen. Lady at the front is not even listening and behaved rudely.

Don’t call these clowns they can’t do anything about your problem or help they are making me pay a fine from 12 years ago and making me pay $555 for 2 fish I did not Evan catch

After an offence apparently occurred almost 2 years ago without my knowledge, I get a text message from these thieves today demanding payment and threatening me with law enforcement. They can't even tell me what I supposedly did wrong nor do they care. They give 2 options pay or extension. These crooks need to be shut down.

Literally the worst company I’ve ever dealt with. Spent half my holidays on the phone to these people and nothing ever noted down! My 2 year old toddler would do a better job!

No accountability, systems losing data, still apparently sending information via post but then following up with SMS and email for payment requests and late reminders.
Really unhelpful and slow staff

Don’t bother calling these clowns. They do not care what you have to say. Many of them are glorified revenue collectors once dressed in blue but now sit in a chair instead of being on the road. Took 18 months for a resolution on my fine that I never received. A fine that was sent to an address that I haven’t lived at for 8 years despite all my details being kept updated with Vic Roads.

Take them to court, if they ask for copies of anything don't give it to them, they need to gather there own evidence an if they don't have sufficient evidence the magistrate will not only throw the case out they will also fine - Fines recovery for lack of professionalism to limit time wasted by the magistrate.

Sound like my experience is similar. Fined for speeding in a car that I have never seen, let alone driven. Refused to accept my story. Now require a Stat Dec and if that fails I will take them to court and also seek costs.

Staff are always willing to help as best as they can and are very respectful. They don't make the rules, they just have to follow them.

How are you able to cause such anxiety, with these huge fines? I cannot afford medical expenses and basic cost of living, yet you are able to take this money for nothing.
Disgusting customer service.

Got into a car crash, we're my brakes completely stopped working you can even see in the camera footage that I had slid 100metres into the rear end of someone, they sent me a fine and a demerit because I was apparently "FOLLOWING TO CLOSE" sent in a initial review which took them one month to send me back the results by the time I got it back the fine had an extra $150 added to it.

Received someone else fine in my name. Not sure how they got details. Months later its still under review.

Their system is stuffed. No one knows what's going on. Even after the court order and fine is on hold, still getting the letter to pay 3500$ fine or further action will be taken.
Customer care needs to be more informed, getting different information from different executives.

Fines Victoria is nothing more then a money grab. Happily take responsibility for any error, but don't know how they can justify $454 for a red light camera.

Payment plans online are also a joke, they ask about all personal finances. It's easier to apply for AfterPay. Clearly designed to turn people off and pay upfront.