Fendi Melbourne Collins

Ken was amazing, very genuine and knowledgeable about the goods. Would have bought more if my wallet allowed, Ken is the kind of store assistant that makes you want to spend more.

Absolutely useless and rude and can’t resolve any issue I had to contact Chadstone to help and resolve my issue

Valentina was so kind and friendly when she helped me buy my first designer handbag! It was an amazing experience

Absolutely hopeless, disorganised, unprofessional and unresponsive bunch of staff that cannot communicate to save their lives. Don't waste your time purchasing from here when there's so many other luxury brands that provide the service & experience to back it up.

Visited to buy a pair of sneakers and earrings which I was so excited about, William who assisted us firstly did not greet us in a friendly manner. Terrible terrible service not once did he smile with us and was very serious throughout. Do not recommend the Collins street store I’ve always had a great experience at every designer store but was extremely unsatisfied with my experience unfortunately.

Great service. The sales lady was very patient and super helpful. Got the gift I want, thanks

I went to chadstone served by Katrina and she was extremely rude. I came Collins served by Cecilia and she was so professional and had friendly manners. She offered drinks to us. I definitely will visit Collins in the future. Thanks for bringing us wonderful experience in Collins. Thanks Cecilia.

Had the best experience with Eddy today.service is second to none very easy to deal with would highly recommend

Eddie made my over the phone purchase today the most efficient and seamless experience. Thank you Eddie!

Bought a ring of Eddy today would highly recommend him, service was fantastic.he is a very nice & genuine gentleman your doing yourself an injustice if you do not ask to speak with him

Excellent and personalised customer service from Giulia who has assisted me very kindly via text messages. Absolute gem to deal with and such a wonderful experience as I’m new to Fendi. I could not recommend her more. She is an asset to the boutique and really look forward to purchasing more products from her. She put so much effort into sending me not only real life photos but videos of all the shoes I was perusing. Thank you so much for taking so much time to help me. Very happy new client!

Eventually if you can ever get to speak to some one on the phone the service is usually excellent. Very frustrating to actually get through to them via phone.

DO NOT BUY ONLINE IF YOU WANT TO CLAIM TAX

Just a general info for customers buying online, GST is NOT claimable for an online purchase through the TRS scheme. They DO NOT provide an ABN on their online purchase invoices and calling up Fendi eCommerce Australia they said "Only tourist buy in store and NOT online", "residents of Australia buy in store and not online". Residents are not meant to claim tax when going out and bringing the item back in. I do not understand why residents of Australia cannot just bring the item out and not back in as I buy it for gifts.
As I live in WA, my only store is online as Fendi do not have any boutiques here. I'm sure not all states have a boutique either. I personally think this is wrong and to subject residents of Australia to only but in store only if you would like to claim tax, maybe you should have a Fendi boutique or outlet everywhere in Australia!
The conditions of sale does not stipulate not being able to claim GST and as a customer paying tax on the product we should be able to claim tax back for any purpose.

Fantastic and accommodating service! I was greeted with a very friendly and considerate smile, they provided opinion and suggestion for the purchase of my new Fendi combat boots, which suited my style in the end over my initial selection. They gave advice for sizing and were happy for me to try on whatever I liked. Shows they're actually passionate for their fashion. Great store! Thanks!

I think people haven’t really discovered this place yet, a lot more quite than the Chandstone boutique and one of the sales staff is super nice. I think her name was Chloe. Service is excellent, good vibes for shopping.